Johnston & Murphy is highly regarded for its comfortable, stylish, and well-priced shoes. Customers consistently praise the friendly and helpful staff, especially mentioning a sales associate named Scott at the Boca Raton location, who provides excellent customer service and expert advice on fit and style. Many reviews highlight the staff’s willingness to go above and beyond, such as adjusting shoes with inserts and solutions to ensure a perfect fit, making customers feel valued and confident in their purchases. The store offers a range of products, including shoes and accessories like leather belts, which customers find to be fashionable and of high quality. The shoes are described as comfortable, stylish, and durable, often receiving compliments from others. While some note that prices can be high, customers believe the quality justifies the cost and appreciate the in-store experience. Overall, Johnston & Murphy is seen as a reliable destination for those seeking quality footwear and attentive customer service, with many customers planning to return regularly.
Johnston and Murphy is the only place I’ll buy my shoes. They are the most comfortable, stylish and very well priced. Scott at the Boca Raton location is such a great guy, I always hope he’s working so we can have a few laughs. The best customer service! Always enjoy our conversations and I’ll see ya again soon.
November 2023
Recently bought 2 pairs of shoes and the customer service is exemplary. Scott our sales representative was well versed with fitment and suggestion. Thank you
November 2022
Descent store, great customer service from the manager Scott. The prices are too high for most of them, although its hard to find all their options online so they want you to come and check the stores but its more expensive for the good quality.
