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November 2023 by Deborah D
Honest, Reliable, Excellent Work and Friendly. They are right on determining what your problem is. I been a customer many years from 1993 to present and I will not go anywhere else. ???
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November 2023 by Kim vera tudela
Was involved in an accident adjacent to this shop, completely unrelated to the store and the older gentleman that works there came out and started telling the person that hit me and everyone surrounding that they all need to tell the police i caused the accident instead and that will be the story he tells when they come. Super unprofessional and a liar. A situation that had nothing to do with him or the shop, yet he wants to be involved and manipulate it. I would not trust someone like this to handle my car.
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October 2023 by Christine L.
Great customer service with honesty. Came in to check a weird noise in my car. They were very honest in telling me I didn't need new break pads even after I mentioned I thought I needed a new one. If it was a different mechanic, I'm sure they would still replace it to make money. He found the problem and fix it. Look for Jimmy. He is the man!!!
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October 2023 by Evan R.
They were strongly recommended to me and it's been great!They're always flexible and honest about their scheduling, letting me know if a different day would work better. They've warned me months in advance of something that'll need attention but doesn't need to be done right away, which is nice for people who have to budget larger repairs.The parking area is quite crowded, but they've always managed to fit me in when something important came up.
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October 2023 by Joe Gamache
Recently had an issue with my battery which was diagnosed immediately. I can't say enough about ownership and staff at this business. I am a repeat customer and have never had a complaint with their service which is the best. I would highly recommend Japanese Auto Care.Service: Battery
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October 2023 by Donna Schmid
This repair facility is a very busy. There is a major labor shortage, not only at this repair facility but most. The shop is busy because the quality of work that goes into each vehicle that is worked on, no how fast it can be done.
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September 2023 by Eladio del Valle
Japanese auto is very professional very knowledgeable very honest they know what they’re doing they do not replace parts you do not need if it’s not broken they do not repair it if it’s not broken Jimmy and his crew are outstanding
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August 2023 by Vinnie F.
I had a car towed there with a bad starter. They were able to diagnose it and fix it within the same day even though there was no appointment and have my cat fixed the same day. I've used their service before and always found them to be knowledgeable and fair. I've recommended them repeatedly to family and friends.
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August 2023 by Rachel Levinson
Japanese Auto Care is an amazing business! The owner Jimmy is on site. Everything moves smoothly and efficiently and he has very fair prices. Highly recommend!
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August 2023 by Tony Rod
Reasonable pricing, just have to get in line as this place does not do appointments or hold spots. An inconvenience YES, however, they do good work and don’t hustle you.Also, just a little constructive feedback… last job they did the mechanic left a clamp loose in engine compartment. Mistakes happen but could be avoided by double checking the work.Overall though, thanks for taking care of my Japanese collection (Lexus IS, Toyo Rav4 and Toyo Corolla).Services: Transmission
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July 2023 by Jessica Elizabeth
After having a horrible weekend because of another shops carelessness that could have costed me 1000s of dollars even possibly blowing my engine I went online and saw Japanese autocare reviews and I had my car towed here. Jimmy was so kind and helpful. He put me at ease and told me he will have my car fixed immediately. I would have fixed this problem a while ago if I knew it was so serious but because the other repair shop didn't mention it was very time sensitive I almost paid the consequences. For now on I will only use Japanese auto care. Thanks again Jimmy for all your help ! It's very appreciated. I now feel like I have a place I can trust on and count on for the future. My car is now running great!
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July 2023 by Michaela S.
I've used this garage for a few issues I've had with my vehicle. I find them to be honest, courteous and fairly priced. I would highly recommend Jimmy and his team of mechanics. I thank them for letting me wait for a speedy turnaround. They're the best!
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June 2023 by PSL homes
Happy with the service. Treated fairly. Needed service and the staff was courteous and nice. Price was excellent.
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June 2023 by Toni Fiore
It is so refreshing to go to an auto shop ...where they know what they are doing. They are not looking to "rob" you with repairs you don't need.Services: Steering & suspension repair
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May 2023 by Carissa Atendido
First let me start with the customer service: The owner Jimmy, was very polite, friendly and prompt when calling back to provide me updates on pricing and status. No one else called me but him so the experience was very personal and didnt feel like I was being transferred to so many different people who didnt know what was going on. Not to mention, as a woman calling a mechanic shop - we are often treated as d*** and taken advantage of because we allegedly don't know anything about cars. Jimmy was the opposite - he was respectful, empathetic and fair.Service: I had to get my car door locks repaired because they weren't working. I had this same job quoted at another shop (read my review on World Class Auto) and they were just outrageously overpriced. Meanwhile, Jimmy was able to source the same parts from the same dealer at 54% below the cost WCA was giving me.Overall, I am very pleased with the service I received at Japanese Auto and would recommend this place to my friends and family. Needless to say, I will be going here from now on to have any major car repairs done moving forward.Their motto is: "Get it done once.. Get it done Right"