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January 2024 by Leslie martin
Very study and give a resort feel to my pool area. Very comfortable and wide but keep in mind they are low to the ground. I love the look!
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December 2023 by Gina
Gisselle Sonoran is the best customer service specialist I have ever had to deal with! She was very knowledgeable, quick to address the problem with no delay. Her response time was very quick with solutions. When that did not work, again her response time was swift to solve the problem. She made EVERYTHING simple, quick and efficient. Gisselle is an asset to your customer service. Thank you so much Gisselle??
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December 2023 by Pamela R
I loved my shopping experience with Homethreads. They have the best prices I have found for what I want for my home! Great site and great customer service, I found a new place to shop!
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December 2023 by joseph fagan
If I could do 10 stars I'd definitely do it.Quality of furniture was above expectations.However, I had a problem figuring out how to attach the cantilever top to the lounge chair ...I reached out to the company, and they put me in touch with Jonathan Adam who is VP of operations to solve my issue.They could of sent a handyman, but the Vice president actually came to my home 3 times till the problem was solved100% satisfiedJonathan, you rock!!!!!!
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December 2023 by Lynn Lopez
Every order that I've ever placed with Homethreads has been fulfilled in a timely manner. The items are always the best quality. In fact, the cake platter I just received is absolutely beautiful. I never thought I'd say that about a cake platter, but it really is a cut above any other one I've ever seen. The employees have all been super helpful and very communicative. I never have to wonder where things are in process etc. I can only give a 5 star review. I wish I could double it!
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December 2023 by Katie Schlientz
I've been a long-time fan of HomeThreads with its vast selection, stylish designs, and affordable prices. Whether you're looking for a complete home makeover or simply want to add a few new pieces to your space, HomeThreads has something for everyone.Their customer service is top-notch. Their team is friendly, helpful, and always willing to go the extra mile. I've had a few questions about products and orders in the past, and they've always been quick to respond and provide assistance.I've refurnished my entire outdoor patio, purchased bedding, silverware, plates, and more.
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December 2023 by DAVID VANWEES
We found the customer service to be outstanding. Our order was a little unusual. See the anomaly, Homethreads proactively reached-out. Then when we had a problem the order, customer service was responsive and addressed issue immediately. Very were very happy and would endorse this company.
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November 2023 by Mook D
I want to be fair... Homethreads was great to work with to fix our poorly constructed chairs issue. The 2 barcaloungers are the single worst purchase we have ever made. The quality is awful. They are electric navy leather swivel, glider, rockers. The electric never works to recline. They make loud annoying sounds when rocking. They are extremely poor quality sloppy assembly...... for the approx $1700 we spent on EACH chair. HT did replace them... But the replacements with the warranty are the as just as bad (worse) than the two originals we returned. So it's really barcalounger I would stay away from!!
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November 2023 by mia johnson
Terrible experience! I placed an order for a chair a month ago only to find out after payment it wasn’t in stock. I waited two weeks for the chair to become available. The order then showed as shipped 12 days ago. I still haven’t received the chair. I called again this morning regarding my concerns and spoke with a gentleman named Tony. He was beyond rude! I asked to escalate the call and speak with his supervisor and again was met with unprofessionalism. I’m beyond frustrated and disgusted with this entire transaction.
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November 2023 by Susan Miller
I recently purchased dining chairs. They came quickly and were reasonably priced for a beautiful, well made chair! A couple of the chairs had some minor scratches on the wood legs. I contacted customer service about this and was very impressed with their quick response and fair resolution. They sent me 2 new chairs which came in 2 days. I was initially weary because I had to communicate with customer service via email (no phone number to call). Klohey Georges was great, always responding to my emails within a few hours. I will continue to shop at a store that has such great customer service!
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October 2023 by Tina Niederbrach
Homesteads provided us with the perfect EZ chair. Affordable, sophisticated, comfortable so much so that we ordered one more just exactly like the first!! The communication and ordering process was perfect!
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October 2023 by Allie Sullivan
Our piece was damaged in shipping. We were given the option of a full refund or replacement. This was all facilitated by Klohey Georges in customer service. She kept me updated and made sure that everything occurred in a timely manner. I will definitely be a return customer.
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October 2023 by JENKSY
"HOMETHREADS", will come through for you!!In short there was a mishap that occurred during the courier delivery resulting in my anticipated purchase to arrive partially damaged.The Homethreads, team resolved my issue with white glove customer care. Lastly, an additional special thanks to Customer Service Specialist Klohey! You are awesome!PS: Also, I am pleased with the quality of my deck furniture."Dedicated customer"
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October 2023 by Vincent Liberato
This was my first purchase through Homethreads but won’t be my last. Outstanding customer service, extremely fast shipping, beautiful product. Klohey Georges went above and beyond helping me with an issue. Great experience.
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October 2023 by Cindy D'Ambrosio
Purchased 2 chairs and one had a stain on the seat. I emailed customer service the next day. Klohey responded within the hour that a new chair was on its way. Online furniture ordering can be scary, but this made it super easy. I will definitely order from here again.
