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April 2024 by Vincent Levesque
I had to wait an hour for my car to be ready. The car wasn’t in the greatest shape either. With some bumps and scratch at many spots. They also didn’t have the toddler seat I had requested through my reservation made through Expedia. I had to drive to another hertz location where I had to wait another 45 mins to go get one. The whole process took me more than 2 hours.
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March 2024 by Peter D.
Four people working the counter and just me waiting for 30 minutes to be helped. The employees didn’t offer to help and instead were just taking to each other. DO NOT RENT from Hertz here or in Delray, which had overbooked reservations.
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March 2024 by Jason Ginnetti
Made an online reservation for a mid size sedan for 10am on Tuesday. Arrived at 11am only to have to wait 45 mins for them to wash the vehicle. When the vehicle was brought out, it was a compact Chevy Trax. When I asked, I was told it was actually an upgrade. Take it or leave it attitude.1.) Shouldn't the vehicle have been ready for 10am.2.) If your out of mid size sedans, have the decency to contact the customer so other plans could be made.
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March 2024 by Moshe Loecher
They charged me more for no good reason
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March 2024 by Oak Grove Park Hood River
Outstanding service! I just rented from them for 4 consecutive months. All staff were polite, efficient, and professional.Special shout-outs to Brandon, Ashley, Jose, manager Jon, and Assistant manager Matt.-Cathi
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March 2024 by Emmanuel Montes
Natalia was amazing she was able to get me in a car when it was booked went above and beyond for me definitely come see her as she will try the best to accommodate you
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February 2024 by Rob Anderson
I’d like to share a very positive experience we had at Hertz this past week. I arrived there by taxi to get my car and found out that the new rules from non Americans require a passport. I had left mine at our hotel. I was kind of stuck until Eddie, a longtime employee, heard my plight and asked his boss if he could drive me to get my passport. I almost jumped up and hugged him! His boss said yes and off we went to get my passport. In the space of the 1/2 hour round trip we had a beautiful friendly conversation about life, politics and everyday living. Even though we had just met I felt like I’d known him for a lifetime. I came back and Ashley, a very friendly young lady helped me with my rental. We had a bit of a contract problem which meant I had to return to get it fixed. Ashley helped me work through the problem with a professional and friendly attitude. I really appreciated their great customer service and left there with a great feeling. I will definitely rent from here again next time I come to the area.
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February 2024 by Aditya Chowdary
@Jose He’s the best to support any client in any situation if you’re properly prepared. Beyond expectations with him ??
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February 2024 by Diego Leandro
Not to be trusted
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February 2024 by Andy Baghaei
Never doing business with this group. Unprofessional and dishonest.
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February 2024 by Taha Yaagoubi
I usually go to Hertz cuz they're the only ones who carry Teslas at a great price. And this location always serves me right. Good service, easy in and out. Sometimes the line can get crazy long and things could get done faster but that's just how business goes when you're doing a good job.
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January 2024 by Behram Dastur
I have in the past taken few rentals from Hertz which had good service in all respects. However this last December things were more worst than what I would expect from a company like Hertz.My wife and I are 82 years of age and we have back problems to sit in a saloon car so we booked and paid in full for a small SUV such as Nisan Rogue as offered to us by Hertz. We did this some FOUR MONTHS in advance and paid in full.However when we went to pickup our car we were told that there were only two cars available for us. One was a saloon car and the other was an SUV but was fully electrical car. We told the agent that this unacceptable and explained our situation in full but he was most unhelpful. We could not take the electric car as we had never driven one and we did not what to do in a new country. So we had no choice but to take the saloon car which was patrol version.In short we did not receive what we had been offered and paid in full at time of booking. We were literally told by the agent to take what is there or go without the car and that if we decided after one hour than no car will be available.Absolutely appalling. Having come home I will now complain to Hertz
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January 2024 by Sebastián’s Channel
My wife recently had an exceptional experience renting a Mini Cooper from Hertz in Boca Raton, and we can't say enough about the outstanding service she received. From the moment she walked in, she was greeted with a warm welcome, and the entire rental process was a breeze.What truly made this experience memorable was the exceptional help provided by Jose Labanino. He went above and beyond to ensure that my wife had a smooth and enjoyable experience. His attention to detail, patience, and willingness to help beyond the expected was truly commendable. He made sure my wife felt comfortable with the Mini Cooper and answered all her questions, making her feel confident during her rental.Jose Labanino's exceptional customer service skills made a significant difference in our Hertz experience. We were thoroughly impressed with his professionalism and dedication to customer satisfaction. Thanks to him, our Hertz rental in Boca Raton exceeded our expectations, and we'll definitely be returning customers. If you're in need of a rental car and excellent service, I highly recommend visiting Hertz in Boca Raton and asking for Jose Labanino. You won't be disappointed!
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December 2023 by Matthew LaChance
At arrival my rental pick up on 12/2/2023 for the Telsa I reserved, the staff was quick in getting the car ready. An employee stated “let me clean out the bugs before I bring it up.” At the time I thought he meant a spider web or a non-invasive insect. By the night when i was getting into the car I started to notice ROACHES. They were crawling out of the seat, arm rest and door. Not just a couple…! I called the Hertz location for a replacement and they had none and did not offer any solution. The staff was fully aware they gave me a car infested with bugs. At the time when i returned the rental on 12/9/2023 I spoke to the staff and asked them if there was anything they could do? They responded with no, contact support. I called, emailed and left feedback on Hertz survey. No one has contacted me.Now after having my work and gym bag in the Tesla rental they have infested my home. I now have to take responsibility for the cost for an exterminator to treat my home for this bug issue. Negligent staff and awful customer service.
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December 2023 by D G
Do NOT rent a car from HERTZ Downtown Boca location: 181 NW 13th St. THE VEHICLE SAFETY INSPECTIONS ARE NOT UP TO DATE . The GM, Frank Mitchell is unprofessional, rude, insulting. I picked up a Jeep on 10/31 for a work trip, dashboard alerted 45 MINUTES IN ON I75 "mismatched tire/reduced performance" causing wheel alignment to swerve right/left driving to Tampa/back. When I tried to drive to work/back constant alerts wheel pressure off on tires causing a 4 hour drive to be 5 hours one way in addition to the wheels swerving. I told desk associate, Brandon upon returning on 11/6, he went to the back to tell GM, Frank. Frank came to front desk aggressively demanding "my version of the story". I told him jeep was not safe to drive, the above details, safety inspections weren't up to date on car and he said it was my fault for not returning in Tampa after I explained I was working 12 hours every day, did not have time to take Jeep to Tampa location, that I was renting another vehicle later this week, asked to refund or compensate for my next rental to keep me as a customer, he said he would offer me 50 points, threw the receipt on the counter then walked away to the back. I asked for his business card when he was walking away, he said he didn't have one while rudely dismissing me.A customer in lobby said I should write to corporate for unsafe Jeep, way I was treated by the GM. Brandon wouldn't give me Frank's last name. Brandon told me to call an 800 billing number and to not use his name in google review. Another employee said to tell corporate to pull camera footage of Frank's behavior and gave me Frank Mitchell's name. I told them they deserve a better leader, then Frank rushed out from the back threatening he was going to call the cops. I will share my experience renting an unsafe vehicle from this location on every Palm Beach County public forum so others will know how business is conducted at this location and to not risk their safety renting unsafe vehicles. I was not able to take a picture of the mismatched tire alert while driving because the notifications would flash on and off while vehicle was moving. The CarPlay feature for directions would not work and the overall problems with the car was causing the gas to deplete exponentially.If anyone is wondering why the rates are half the price of all other car rentals, the above quality customer service from the GM and not having up to date vehicle inspections is what you get for the lowest rate. You can see in the attached picture the upper right alert kept flashing because of the mismatched tire, not because of the sensor of another car in close proximity.Go see Mark , General Manager and Marcus at SIXT Pompano Bch on Federal Highway for consistent safe car rentals and excellent customer service.
