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March 2023 by W S.
Went 2 nights for a wedding.Must be oldest hotel in Boca. No closet only hooks to hang clothes.Undrinkable water but was given 1 bottle per person at checkin if wanted more $2 charge per bottle . Advertise indoor pool - NONE. Gift shop - lol alittle corner at entranceway with snacks & water.No room service unless requested 24hrs ahead then told next day workers leave at a certain time so no one to refresh your room! Asked for new towels they were taken out of a garbage bag that contained clean and used I said nevermind I'll keep the ones I have! Grossed me out..did my original towels come out of one of those mixed bags? I bring my own coffee pot or water heaterfrom bad past experiences. The breakfast was good. A worker was constantly replenishing ceaning tables . But in 2 days never saw anyone clean the outdoor tables ad chairs as the same dried spill stains were on the outdoor glass top tables from Fri check-in to Sun checkout in 80+ degree temps . People were outside.few lil stores(coffee shop) and gas station close by most close early walking distance to Millers Ale House but beware use crosswalk 8 lanes of traffic (4 each direction)We booked months ago a couple approached us after check in askinng if we paid as pmuch asthem for this dump. .....we had not seeroom yet. We have stayed at many Hampton Inns over the years by far this was the worst ever! Especially since you think Boca Raton Forida OMG do not go here. Notmuch nearby so need a vehicle shareride.Millers ale house within walking distance indoor outdoor bar restaurant. Need to walk across street do so at a crosswalk as you will be crissing 8 lanes of traffic ....4 each direction.This hotel changed my attitude regarding the Hampton Inns They are not inexpensive and when traveling distances everything adds up. When you pay more you expect more this was NOT a good experience and would not recommend this hotel location to anyone!
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March 2023 by Beth S.
I am a tried and true Marriott customer. Love the brand. This hotel is nowhere on the mark. The front desk clerk that checked us in was rude. They failed to clean the room and when I called down for towels it was like I was in the wrong. There are plenty of Marriotts in the area. Skip this one.
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March 2023 by Matthew S.
For only one night, this worked just fine. My room was clean, the breakfast was tasty, and the property has a pool. It also is right off the main drag, so that is also a plus, except that finding the property was a bit tricky. The free parking is a nice touch as well.As for the not so good, well, for me it was minor, but it is something to consider nevertheless. The front desk was a bit curt, especially when I had just told them the night before my check-in that I would be an early check-in. The alarm clock in my room was broken, but I had brought my own as a backup in case of that issue, and lastly, the shower drain was broken. I was standing in dirty water for both of my showers, despite the high quality water pressure. Not cool. One last thing, the property did seem a bit dated, especially by the finicky elevator buttons, and the musty smells in the bathroom. Again, I was only here one night, and it was free for all intents and purposes. Anything more than that and I think I would have lowered the rating to two stars.
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February 2023 by Brian S.
If I could give this place less than 1 star I would do it without blinking twice.Honestly this might have been the single worst experiences I have ever had at a hotel. I was sent an e-mail that I was able to check in early through the app. I was able to pick my room, and chose a room on the first floor right by the pool. When I checked in, there were multiple rooms on the first floor available. We got to the hotel the next day and let the guy at the front desk know that we checked in early and showed him my app. He said the room was about to be cleaned and would be ready in 30 minutes. So my wife and I sat in the lobby for 30 minutes waiting for the room to be ready. I get called to the front desk and am told that room is now ready, on the 3rd floor. I explained I checked in early and the room was on the first floor, but was told they didnt know what to tell me and the only room available was on the third floor. Ok, whatever.We got into the room and were immediately grossed out by the brown streaks running down the walls. Not only that, but we were greeted with a bathroom trash can full of trash. I am so glad we waited those 30 minutes for them to clean the room. In my entire life of staying in hotels, this was the first one ever that did not have drawers to put clothes in. My wife and I lived out of a suitcase for a long weekend.Sunday night came and I got informed of a family emergency that made us cut our trip short. First thing Monday morning we went to the front desk asking if there was anything they could do. The guy at the front desk couldnt be more dismissive and just kept telling us no. We asked if we could speak to a manager or anyone, and was told not. Just a complete lack of human empathy. We were going through a family emergency and this guy couldnt be less helpful. It truly doesnt pay to be a Hilton Honors Member. If that is how they treat their members, I cannot even fathom how they treat regular members. Could not be more disappointed in my stay and wouldnt recommend this place to my worst enemy. Thank you for a truly terrible stay.
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January 2023 by Ira Z.
Clean, happy helpful crew. Conveniently located on Yamato & Broken Sound. Can't beat this location, close to everything.
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January 2023 by FoodGirl G.
Friendly staff on phone and in person. Spotless room (king). Nice pool view. Quiet over both weekday and weekend evenings. Great location on Yamoto. Free parking and breakfast. Good value.
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October 2022 by John K.
I only booked this place because of the good reviews on yelp. I was fooled. I had the corner room #220 and it was like sleeping on a highway. People passing by nonstop, laughing loudly, yelling, banging their luggages on the wall from the sharp turn. I couldn't sleep at all. I thought to not bother the front desk with this because they seemed nonchalant in general when I checked in. It got so bad that I got woken up and got out of bed. I confronted one of the people who was full on yelling across the hall but they just rolled their eyes at me and walked away. I came here for 3 nights for a business trip and it was terrible. I came on Friday 10/28 and it was Halloween weekend so I understand that people want to party, but we all signed a non smoking form upon check in and the smell of marijuana was constant throughout my stay. Not the best experience for me. I left Saturday night to avoid sleepless and noisy nights.
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October 2022 by Britt Z.
A few months ago when my air conditioner stopped working I did what any logical person would do and checked myself into a local hotel. I used up my Bonvoy points and decided to take a break from the Marriott brand and try something different. I went to Yelp and found this highly rated property and quickly called the hotel to see if they had any availability. The desk clerk offered me a great nightly rate as I qualified for the Florida Resident discount. I booked a king size room for four nights. I was pleasantly surprised at how much I enjoyed my stay here. The hotel offers free parking, free internet, a "better than most" continental breakfast and during the week they put out freshly baked cookies in the afternoon. Upon check-in I was warmly greeted and offered two bottles of water. Had a quick chat with the front desk guy who happened to be the same guy I spoke to on the phone. He was awesome, in fact every employee I encountered during my staycation was great.My room was immaculate. The mattress was perfect, the linens were nicely made, and I slept well all four nights. The bed was beyond comfortable. They don't have a business center but the front desk people were kind enough to print out some emails for me, make copies and they allowed me to borrow their stapler and a few other office supplies. Because they helped me I was able to actually get some work done.In the morning I drove across the street to DD to get iced coffee then headed back to the hotel to shower. Talking about showers, the water pressure was strong. Very happy with the bathroom and shower. The toiletries were Neutrogena and I liked them a lot. There are several restaurants near the hotel but having every meal out can get expensive. I went to Doris's Market which is just on the other side of Yamato Road and bought some prepared food to keep in the refrigerator in my room. I kept things affordable but still good. I was able to get paper plates and utensils from the breakfast area so I was all set. I went down to the pool in the early evenings to unwind. I had my tablet so I was able to do some reading which was nice. It was quiet and peaceful which made me so very happy. The property is pet friendly with a non-refundable pet deposit which was reasonable. Parking was easy and I found availability in front of the hotel all four nights. The vibe here is warm and inviting and that's because the staff goes above and beyond to make you feel welcome. I enjoyed my stay so much that I was actually sad when it was time to check-out.I will be going back because it's the perfect staycation for me. Hampton Inn really surprised me and in a good way. I had a Hilton Honors account from years ago and I updated my information online. Two days after checking out I received a promotional email from Hilton. They were running a special that if you stayed a minimum of three nights you earned a certain amount of points. I called them and told the representative that I checked out two days ago after my four night stay. I wanted to see if I qualified for the bonus points and they said "not technically" but they gave me the points anyway. Very impressed with the level of customer service I received; both in the hotel and with their customer service department. I can't wait to come back for another staycation.
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May 2021 by Josh H.
Nice clean hotel-standard Hampton InnThe hotel is your standard Hampton Inn cookie-cutter hotel. That's not a bad thing. It's very consistent, so you generally know what you get.***Check-in- room wasn't ready until 5pm.***Location-near many restaurants.***Room- ours was large and overlooked the golf course. Comfortable with ample seating.***Bed-sleeps well. Very comfortable.***Staff-welcoming***Parking-ample free parking, but the hotel was sold out, so the lot was nearly full. I'll be glad when hotels stop using COVID as an excuse to not clean rooms and provide services. Vaccines have been widely available for anyone for a long time. Masks and gloves are also a thing. It's time to get back to providing your services. You're a hotel, not a dorm.