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January 2024 by Ashton Coon
They told us our room wouldn’t be ready till 4, even though our check in was at 3. They then made us get a cheaper room without offering a refund. The bathroom sink was plugged when we first walked in. The bathroom door was broken. The stove barley works and the microwave was tiny. THERE IS NO HOT WATER. In a hotel, in 2023, has no running hot water for their room. I didn’t even know that was possible. Worst room I’ve ever stayed in.
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January 2024 by Trenny B
I stayed for 3 wks. I was advised I could get extra towels, but no linen or room service. The longer I stayed I should have been guaranteed more discounts...In my case, not so! I had to find hotel competitors online & I book through them just because I was able to get better rates that way! I am limited on funds, so I knew this may have been my only alternative...at the moment. On my 1st night stay, I was initially given the wrong rm type., I was also advised that it was not their fault and the next rm I was given was for a handicap person. I'm 5'10, but I just took the room without anymore complaints... The room phone did not work on top of several other complaints, but I was not provided any type of compensations or alternative suggestions or replacement for them with the exception of 1 wk. I have supporting docs I will be adding photos captured in my room during my stay. I was made to feel as if I was complaining about things that should have been inclusive of my room charges. I would not recommend this property to anyone until Customer Service has been trained and are on one accord! I was advised I needed to switch rooms after my first wk there. So, after I packed up my room & prepared for the front desk to update me with the next rm...I was advised I could have simply stayed in the rm I was alrdy in...Trash was always overflowing into the hallways & stairwell, there were no elevators or ice, both my tub & kitchen sink stopped up whenever in use, spiders were crawling around on the ceilings, door jams were old, damaged & light & sound entered from underneath it, the inside of the microwave was rusted, as well as the top & side of the fridge & stove. Mold & moisture was present in the bathroom, light bulbs missing & lastly the noise level from the nearby interstate & side roads was horrible. That's not the hotel's fault though!!! This experience could have been dealt with a lot differently & my outcome may have been a little different.* I'm not able to attach any of my photos to this questionaire....Hmmm! I wonder why?
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December 2023 by Cheryl Hynds
As soon as I walked into the room it smelled like wet dog and moldy. The door handle was broken. Had to open the door with the lock because the handle will just come right off. The bathtub was painted over mildew or mold. I have asthma and had trouble breathing. Worst experience in a hotel room. Left and went to a better area, much cleaner hotel, with real breakfast and a pool. Had rude neighbors going by the door because we had it open to air it out and watching TV "too loud" and laughing "too loud" at the funny show we were watching. The people below us complained and had us leave the next morning. We were woken up around 9 am and told we had 1 hour to leave. We were packing and leaving and they unnecessarily had police to make sure we were leaving to escort us. We were happily leaving this nasty hotel on our own. A blessing in disguise.
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November 2023 by Doug Kauffman
Staff was above and beyond.. A special shout out to : Tahelia, Neisha, Akeel and Shannon!! Always friendly and SO efficient!!
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November 2023 by Gerry Franke
We checked in at 2pm and checked out at 10 pm we spent 1 1/2 hours in the room after attending an affair nearby we could not stand the smell of mold and mildew my wife has asthma and was having trouble breathing so we needed to check out…Not only was the room smelly the whole area outside of the room seemed like it hadn’t been cleaned for months I wouldn’t put my dog in that room…disgusting I guess you get what you pay for…
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October 2023 by Tina Dumais
I showed up for my room for the week. I'm outside the door in the parking lot with a smelly bag of shrimp went into the room. Seeing off the bathroom door was a shower curtain and that's when I noticed the shower was ripped out of the wall back to the office. They apologize they weren't supposed to rent out and sent me to another room, but that room was already occupied. Went back to the office a third time they said they'll check with housekeeping. I said really you have to check with housekeeping to know what's available. I asked to speak to the manager Tahelia Brayden, is an awful manager. She would not call or speak with me. I had to fight for my refund over the phone for about an hour. AVOID THIS PLACE AT ALL COST!! They are horrible better off to stay in car on beach anywhere but here. You've been warned
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October 2023 by Tatted Barbie (The Sex Symbol)
The lady in the front desk Tahelia she has very much good customer service.. and I recommend this place because it's very quiet and clean and the people around here are nice.. and also the room serviced and etc is 10. And also there is a guy in the front I forgot his name but he also have great customer service to . I'm also rebooking again tonight and tomorrowRooms: The rooms are spacious and cleanNearby activities: Everything is close by like the store the bank the gas station there's so many things that are walking distant fro here..Safety: It's very much safe here .. and it's really quiet.Food & drinks: Food is good
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October 2023 by Ryan Mirabito
Management has been extremely helpful and accommodating. My Fiance and I work conflicting schedules she works mon-fri days, I work Mon-sat over night the staff has been very mindful of our schedules while still providing a great level of service. Both the general and assistant managers are both professional and friendly which is a difficult balance to maintain. The property is clean and the lake provides a relaxing enjoyable environment.Safety: Staff is constantly visible on the property local police do occasional patrol around the parking lots. While staying Here I never felt unsafe or had any worries about my Fiance while I wasn't present.
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September 2023 by Tina D.
if I could give less than a star, I would. I paid for a week stay upon my arrival just before I walked into the room there was an awful smell, and I noticed in the driveway, a bag of shrimp that an animal opened up and it just reeked!! so I kicked it outside. Went into the room. The room seem clean was nice walk into the bathroom. Noticed the shower curtain hanging over the door and that's when I noticed the shower was ripped out of the wall. they apologize, said that room shouldn't have been rented and sent me to a new room. Arriving at the new room it was already occupied went back to the office for a second time I was told that they're going to check with housekeeping. I said seriously you have to check with housekeeping to know what rooms are available. I asked for a manager to call me, they said she wouldn't at all said and done. They wouldn't give me a refund because it was a third-party and they gave me the wrong third-party that I signed up with. I advise you to stay clear away from this hotel. Asleep in your car. The managers name is Tahelia Brayden
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September 2023 by Danny
Night time clerk is extremely rude and poorly trained. Does NOT know the locations of the rooms and sent me to the wrong floor. Bad attitude and very aggressive threatening tone all while outside smoking a cigarette by the front door. Very unprofessional.
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September 2023 by Antonio Lapeira
Room assigned had a disgusting smell. Requested the front desk to change the room. Second room had a very strong cigarette smoke smell. Requested again to change. Third room was okRooms: Disgusting smell and not clean
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September 2023 by Samantha Rodriguez
I would never stay there again. There was mold in the closest. Roaches in the bathrooms. Front desk was no help. The door to my room was so hard to open and close.
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September 2023 by Laura Latcu
Zero stars for this place. It was one of the worst experiences ever. First of all, we arrived at around 9 PM, tired after a long day on a flight and than driving to this place.The room we were given was smelling like garlic and cooked food so bad that you feel your eyes burn, so we asked to change it. The receptionists said that he ll go and check another room and then change it. We have to move from one building to another, with heavy luggages just to get to another room that smelled like an ashtray. The smell of tabaco was so strong that I wonder how is it possible that the receptionist didn t feel it when he went to check on it. Also everywhere is written that smoking is not allowed, however that was not the case with this apartment. The smell of cigarettes one could feel it from the stairs.As we were already super tired, we asked for another room, that would not be smelly, and we were given a two bed, even though we booked a room with one bed, and it was a bit better than the previous two.Also there s a train passing every 30 minutes, day and night and the whole room will be shaking.Honestly I don t know how the quality control is made after each guest leaves, as this place was disgusting.Do not recommend and we would never go back again, 100%.Safety: It didn t feel safe the place and the surroundings
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September 2023 by Greg Kirkpatrick
Despite being misdirected by the desk clerk (he told me that my room was on the second floor, when in fact it was on the first floor), the room was clean and did not smell of cigarettes. It has a full-size refrigerator and microwave, two electric stove top elements, multiple empty kitchen cabinets, and a TV that has an HDMI port (useful for my Chromecast). There is no pool, but I don't need one. It seems to have a recliner chair, but I have yet to figure out how to make it recline. [Update: maintenance could not get the chair to recline, either, so they offered to put it permanently into "recline", which I accepted.] Other than that minor point, it is perfect for my stay.Walkability: There is a convenience store less than a half mile away, but mostly you'll want a car for getting around. (There are county buses going north & south on Congress Avenue, but heat & humidity are too much for me.)
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August 2023 by Danny D.
Night time clerk is extremely rude and poorly trained. Does NOT know the locations of the rooms and sent me to the wrong floor. Bad attitude and very aggressive threatening tone all while outside smoking a cigarette by the front door. Very unprofessional.
