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February 2024 by Patty K.
What a HUGE DISAPPOINTMENT!!! The management should be replaced as soon as possible and that's putting it lightly! I am writing to express my disappointment with the service I received at this rental car location today. I had called ahead to make an appointment for a full-size car, as I explained that I needed a larger vehicle due to having three children. However, upon arrival, I was informed that there was only one car available, which was significantly smaller than what I had requested. The store manager that I interacted with was very rude and unprofessional. It was clear that he did not value my business or care about my needs as a customer. This type of behavior is unacceptable and should not be tolerated in a customer-facing role. I understand that situations may arise where certain vehicles are not available, but the lack of respect and poor customer service displayed by your manager is truly concerning. I hope that steps will be taken to address this issue and ensure that other customers do not have to experience the same level of disrespect. Will definitely not be using this location ever again!!! And do not recommend it to anyone else!
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January 2024 by Sheri B.
I didn't know that Yelp existed when I had my bad experience with Enterprise car rental. Now I can vent. I was lied to by the intake girl. She tricked me into checking the box for auto insurance. I specifically said that I didn't want the insurance because I was covered by my own insurance. When I noticed the charge on my credit card, she denied doing this. She absolutely lied and nothing could be done because this was considered a "3rd party " charge. I wasn't protected by my credit card. Finally, the manager was able to take some money off the bill but, the charge was still a lot. I will NEVER use this company again. Buyer beware.
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December 2023 by Javier U.
I have a reservation code from Ford, because my car is on warranty service. I reached out to 2 Enterprise locations and they told me that only Ford cars can be rented with this code, but they didn had any Ford. I called10 times to Enterprise and no-one tells me where can I go to pick up a Ford car, they just don't understand a simple information that i need. So i supose to go to each Enterprise location to try to find a Ford car??? They can not look in the system and let mne know where to go???? I just need to know, which Enterprise closer to Boca Raton has a Ford expedition (or similar) available to pick it up!!!!
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December 2023 by Chris Deitrick
5-Star all the way!Great communication and service. Even when I left an item behind, they went above and beyond to locate and secure it for me until I could get back.One of the best Enterprise locations I've ever used.
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December 2023 by Claudia Guerrero
Enterprise at state road 7 in Boca Raton: has the best customer service. They are always willing to accommodate you and quick to answer any questions.Thank you for all that you do.
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November 2023 by Thomas Reed
I had rented a car from Enterprise through my insurance company when the 45 days were up I had to pay for my rental for more than a a month. I trusted enterprise to give me the best rate as I was in a pickle as the part needed for my vehicle was not available. I eventually went to inquire a cheaper rate and found that dollar rent a car was more than half of enterprise rate. I had been renting a vehicle from Enterprise for 2 and a half months. I feel I was ripped off. No loyalty from Enterprise.
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November 2023 by honch11
Rented from 11/13 to 11/22 given a Chevy Spark which I returned because the check engine light remained on saying it needed oil then given a Jeep which needed new wiper blades got caught in a very heavy rainstorm without wipers returned the car again and was told to take it across the street to Tire Kingdom to have new wipers fitted which I did. Not happy with the rental experience.
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November 2023 by Mike S.
Still nothing done to correct situation. Someone called me and claimed they would look into it nothing. All they care about is $$
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November 2023 by Sunshine Montgomery
The staff was very accommodating and went above and beyond to ensure I was able to receive the vehicle I reserved. There was a shortage on 15 passenger vans and this location ensured I didn’t miss a beat for my birthday weekend!
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November 2023 by Samantha Williams
Robert and Shamone were amazing. Very welcoming and Robert was great at solving a simple issue immediately. Customer service was great. I highly recommend this location.
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September 2023 by Mike Sauro
Rented a car from enterprise from the location on 441 in boca Raton. Was given a vehicle that was very dirty and the drivers side seat reclining feature was broken. I even mentioned that I was going to Gainesville. Upon returning I brought to the clerks attention and all he offered was a half hearted apology and a 10% little discount as he described it. He even admitted if they knew it was broken they would not have rented it to me. So is anyone really checking on it. Customer service at its worst!
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September 2023 by Mrs Mcginty
There's simply no reason to ever go anywhere else I try to shop around to get the best price but the cheapest price will give you the worst service through trial and error this has now been our go-to to rent a car even if it's last minute they are always willing to give us the best deal and help us out I appreciate the awesome customer service that this place has always given me and my family. Thanks again
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September 2023 by Deborah Ferrer
I’m stuck with them because of my insurance.I called in last Friday to ask to have the manager call me- I got two different quotes by two different employees - I have yet to receive a phone call and they just charge your account without telling you they are doing so at what seems to be different rates depending on which charge. Very disappointed with the staff and management.
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September 2023 by E Eugene D.
This Enterprise is Great! They go over and beyond with their customer service. I was very late in picking up my car but they still got me a car from another Enterprise nearby with an upgrade!
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July 2023 by Gary Colboch
Very friendly staff! Almost every employee spoke as they passed. Boca location was very busy. They had plenty of cars and a comfortable customer waiting area. Detailing was a problem. The car we rented had trash under the seat and another person came back stating their rental had food left in it. Our rental was also overdue for service. Overall it was a good experience & I will rent from them again.
