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December 2023 by Bianca
Buyer beware at Boca Town Center location: ECCO doesn't have an extended holiday return policy as most stores does this time of year. It's their standard 30 day return policy, no problem. I bought shoes totaling over $200 for a Christmas present on November 20th. After purchasing I noticed the receipt read 30 days return policy. I went back to the store to return the shoes the same day, because December 25th is over 30 days away from November 20th, the manager said, "no problem, you can return them 60 days later." Nope! I returned them immediately as the receipt said "30 days"..always go by what the receipt says and not word of mouth.
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May 2023 by George Young
Great shopping experience, had the perfect shoes for what I needed
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March 2023 by Yuriy K
Very professional staff. As usual it’s a high quality product!!
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February 2022 by Suzanne Prather
Excellent customer service and care!! I am 6 months post bunion lapiplasty that ended up being more complicated than anticipated due to an unbeknownst childhood injury. I’ve visited this store on multiple occasions, each of which was exemplary. Most recently, I encountered Jake who really listened to my needs and concerns. I will return to this store and recommend them to everyone I know.
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November 2021 by David Jones
Excellent and very knowledgable staff!
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October 2021 by Barbara Fuchs
Jake gave excellent customer service. I first called to check on availability of a certain model shoe. Once in the store, I learned from Jake that another model would better suit my needs. He was patient, helpful and guided me toward the best product for me. He went above and beyond and I am grateful for his expertise and experience. Nice selection, but if they don't have the color or size you are looking for, they are willing to get it for you.Ecco brand has been a line our whole family uses. It gives great support and comfort. Happy to have a local store that can service us in person.
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September 2021 by Laura P.
Yesterday I had my first in store visit at Ecco Boca. My brother was insistent that I start wearing sneakers with were good for my feet. My brother wears Ecco all of the time. We were greeted by Jorge. Well, the rest is history! Jorge was FANTASTIC! My brother and I LOVED him. My brother bought me my first pair of sneakers. They did not have my size in the color I wanted. Jorge immediately looked on line and they are being sent to my home! Thank you Jorge! I will be back. Jorge is an asset to this store!
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February 2021 by Baha Nur
Lady, sales person was very nice and helpful. ECCO FOREVER!!!
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October 2020 by Walter S.
$220 golf shoes came apart after about 50-60 wearing. Tried contacting Ecco. They never responded. Terrible customer service.
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January 2020 by Rosa Bonorandi
When on vacation in Orlando, a friend of mine was raving about Ecco shoes. Naively, I paid US$ 135.00 for a pair of Yucatan sandals. However, upon arriving at home, I realized I should have bought one size bigger. Since I live very close to Town Center Mall, I went to the store to just exchange for another number. Unfortunately, they told me they cannot exchange my sandals. Even though I paid full price, if I have bought it at the outlet, I have to drive four hours to Orlando to exchange my unworn sandals. Not exactly an American style store.
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June 2019 by kelly moller
Quality shoes. Something different
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January 2019 by Mark Winer
For the last two years, I have been buying Ecco shoes from Eda in the Boca Town Center store. She invariably makes the comfort of my feet her paramount concern. I have even brought in non-Ecco shoes for her to evaluate on my feet. Doing business with Eda, and with Stuart as well, is always a pleasure. I always make the Ecco Shop and Eda my first stop in shopping for shoes. It's like having a relative or good friend in the shoe business.
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January 2019 by Luisa Deonarine
Great customer service!
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November 2018 by Claudia Krause
The selection of shoes was great. They were very stylish and comfortable.
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September 2018 by craig ohmsieder
Nice shoes. Helpful and friendly staff.