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January 2024 by Michelle Ella
The employees at this location have horrible customer service. They are very much prejudiced. When I walked in, there were three bankers working, no one bothered to greet me or acknowledge my presence. It was an awkward almost 5 minutes later. Once the guy did assist me he was condescending and just outright rude. I asked for a pen to cash my check, he first told me it was over there, signaling towards a counter. Then he got up, got the pen and just dropped it down in front of me. I thought it was just me. So I intentionally handed him my check and identification and placed it in his hand. He made every excuse not to cash my check and did not actually try to contact the law firm to verify it. I have dealt with larger checks at another bank and know the process. I was told that they only contact the company as an exception. Most banks I know call.to verify the checks with the firm as procedure, not as an exception. He told me he couldn't cash it, instead of handing my items to me he again dropped everything on the desk. I wanted to address it, but I instead just walked out. I honestly hate to bring race into, but there's no other explanation for their horrible treatment. I may not look like your everyday clientale that walks in, but I had legitimate business with a legitimate check. I was looking for a bank to put my funds into, they have lost a client and will continue to lose them.
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August 2021 by Google user
Good bank and awesome customer service
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October 2020 by daniel madden
Very poorly treated ,,,
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September 2020 by big fx
Good bank and awesome customer service
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February 2020 by Mildred Allen
Very racist bad experience over the phone.
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March 2018 by Sharon Petzold
Best bank in South Florida, they truly care about their customers, you're not just a number here!!!