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November 2023 by Arthur Levine
Cindy Vasquez, nothing else to say. The greatest!! My new branch from now on.
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August 2023 by Darrin T.
The new ATM at this location is ill-conceived. If you are above average height, you have to crouch down to see the screen. Have also not been able to withdraw cash in months, as it continues to say, "This request cannot be processed. Please contact customer service."
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July 2023 by Adem Cakir
Helpful staff. Especially Nathaly is perfect banker.
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August 2022 by Kenneth Zimmer
I needed to open various different accounts at this branch. Not knowing exactly which type of account to open l was helped by Matias Isias and Laura Carmona. They were both, courteous, professional, efficient and knowledgeable. They helped me chose the best accounts for my own personal needs. I would highly recommend this branch and it's staff for all your banking needs .The staff is bilingual and can assist any Spanish speaking person who feels more comfortable using their native language. Thanks so much.
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May 2021 by Camila Murata
Arrived to open an account and was told everyone was busy and I could come back in two hours. They took down all my information and scheduled me for a 3 pm appointment. I arrived on time and then was told again that everyone was busy and there was no one to help me. I complained and they said the appointments don’t go through correctly and the times cannot be kept. I was then waiting for another 50 minutes and they close at 4 pm. They don’t have staff to serve the clientele that comes in. They cannot handle walk-ins and they cannot handle appointments. They are okay with saying “sorry we can’t help you” without any suggestions or solutions.
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March 2021 by K Cast
Nobody ever picks up the phone number at this location. There is no other way to get in direct contact
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February 2021 by Jose Sosa
Horrible service!
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July 2020 by Malika B.
Friendly staff, great location, Mrs Claudette Delapenha MBA was very helpful. The only bémol is clearly an understaffed agency which might explain the negatives reviews...
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June 2020 by Dixon Yang
I and my wife were harassed and discriminated by this Citibank branch staff on 5/22/2020.We had 2 PM appointment for opening new accounts, when we arrived on time, they let us to wait, then refuse servicing us by unreasonably demanding original social security cards from us. I do not understand why we were treated so differently and badly because we are Asian Americans.
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May 2019 by Quan T.
Took my father in law here to open up a checking account. Yadhira told me i would get referral bonus since im citibank business and personal member. When we are done opening up a checking account for him, i asked her about the referral bonus and Yadhira (personal banker) told me the teller can sign me up for that. Went to the teller, deposited the money, asked the teller about the bonus, she then told me Yadhira didnt sign me up for that and "would be the next person i bring that i will get it". I asked her what about this time, she told me she doesnt know. Went back to Yadhira and she told me it was a miscommunication and we had to start over. Like seriously? Bottom line is i didnt get my referral bonus and please dont come here. No one knows what they are doing.
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April 2019 by Helton Ferreira
Do not expect a robot bank to treat you better than a robot. Their pictures are nice, but you are just a number, do not be fooled ...
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October 2018 by Ivan Torres
Had a terrible experience with this location. The ATM in the Drive-through took $2000 cash... apparently it was a system error.. very frustrated came to the bank next morning and the manager (African American lady with short hair) was very unprofessional, and didn't showed any compassion about the issue.. long story short is been 2 days and nobody called back, their answer is that it takes 1 to 10 business days to get my money back... BE AWARE... do not open an account here. I have a daughter and we needed the money in the account ASAP.... this is very serious issue people. What they are doing is not right. Hope this can help someone out there :( This is unacceptable..... don't know what to do..... hope someone from corporate can see this post and help me resolve this problem.
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October 2018 by Adriana Garcia
Terrible service ! Make a deposit on my account and ATM wasn't working properly and took all the money .. I got a receipt showing me a phone number that I need to call to resolve issue because machine wasn't working ?? . The cash that I deposited was not on my account . Branch manager didn't resolve anything and it was very unprofessional... her answer was wait 1-10 days until we investigate this issue with the machine .. really ???????? I need my money back !! I will not recommend Citibank to anyone !!!! I hope they resolve this issue soon ...
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October 2018 by Luisa B.
I went to this branch to do a name change on both my debit and credit cards, as well as to order new checks w my new first and last name. "Carolina" assisted me on doing these but she only requested the last name change even after seeing my original ID and necessary documents showing both new first and last names. I immediately corrected her and asked her to change my names correctly, but she forced me to sign both the wrong and new requests because she said she had already done it. I ended up receiving wrong names on all cards and checks so not only did I waste my day and time but I also had to deal w the stress and hassle since I called to customer service after receiving wrong card and checks. I had to go to a different branch to correct her mess because this branch is closed on Saturdays and thankfully, the manager from the Yamato boca "Stacey" helped me all the way to correct my name from Carolina's error, apologized for her mistake, even ordered overnight new checks and issued me a temporary banking card until my new debit card arrives in mail. She also filed a complaint against Carolina. If you ever go to this branch, stay away and be careful w Personal Banker "Carolina". Do not trust her. I just hope this does not happen to anybody else again.
