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August 2023 by Tulio Pulquerio
Michael, Frank and Eric were amazing. Couldn’t ask for better customer service. The items were delivered to us 1 hour after the purchase. 10/10.
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May 2023 by Joao C
Michael was friendly and very helpful. He described the differences between the pillows and how to take care of them. He helped us find the perfect pillow. Thanks!!!
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March 2023 by Jessica B.
I never add reviews but our experience here was so great I had to share. If you are ever in the market to buy a new mattress I couldn't recommend this place enough!! The staff was so knowledgeable and friendly but not pushy at all. They helped us test out all the mattresses and made sure we were getting the best deal. We went over financing options, they helped us pick out sheets, pillows, the whole 9. Staff was truly amazing- I would definitely come here if you need a new mattress or pillows!
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October 2022 by Kevin Ros
Let me start with the customer service. Only way to define it is exceptional. Very welcoming when you enter the store! Chase was great and very accompanying. Let us try every configuration possible without pressuring us at all. We left the store wanting to look into all options and talk it over, especially since we were in the middle of looking for a new place to live and didnt want to have the mattress shipped just to be moved again. Chase kept in contact with me throughout the months and keeping me updated on any new sales. Finally come Labor Day, we were ready to purchase. When we came back he remembered us and everything we wanted. Got it ordered and then came the delivery.Once they had the items in stock, we got the notification that it was ready for delivery. They contacted us for the best timing and then it was on the way. They setup everything fast and smooth and even took away our old mattress.Also want to make a shout out to the store manager Michael as well! He was super helpful and even helped me by honoring a discount on another pillow after the purchase when I had changed my mind and wanted 2 instead of 1.Overall excellent all around. Oh and the mattress has given us the best nights sleep we have had in 2 years. Highly recommend to all!!
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May 2022 by Zakia Ilyas
Casper beds are mediocre at best, but what really made me give this store a 1-star review was the customer service. As my husband and I were looking at the beds, one of the employees rudely and hastily asked us to leave the room because a “more serious” buyer wanted to view the mattress that we were looking at. My husband and I were so offended that we decided to leave the store entirely. Tempurpedic mattresses are way better anyways.
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March 2022 by Rebbeca S.
went in here simply looking for mattresses for my new apartment for college with my two other friends. ladies working gave us very rude looks as we walked in i instantly felt judged. felt as if we were criminals when we were simply just looking for someplace to buy a matress. my friends were talking and moving one of the curtains back and forth and the lady was extremely rude and asked us if we were over 18 as if that means anything, which we were. she then told us this was a plave for business when we were trying to give them our business but will no longer be shopping there. we were just looking for a mattress and you could tel theu immediatly judged us. they lost whay could have been a huge profit but due to their attitude we walked out and you guys lost our business. i didn't know you had to be 18 years old to look for a mattress. won't be returning here again. thanks.
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March 2022 by dimitri pavlowitch
Foun f pit what I needed to know grom a well versed salesman.thsnk you
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February 2022 by Andrea Ellis-Perez
We were in the market for a new mattress because we just bought a new home and Michael took care of us and walked us through every mattress, listened to our needs, and worked with us on our budget. We don’t live in Boca so we weren’t able to buy in store so Michael went above and beyond and called our local store to make sure we got the same offer he gave us. Highly recommend!!!
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January 2022 by Jacob Edri
New mattress and sheets and duvet Casper is the way to go! All the staff are super amazing and they love to help! I really appreciate a good brand and great customer service! Casper you are the best!!
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December 2021 by Bob C.
Great product & even better customer service. Store manager, Michael poliziani, is simply a superstar. Highly recommend!
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November 2021 by Robbie Shore
My entire experience at this store was exceptional. From the moment I did the research on Casper to the moment I arrived at their store in Boca Raton Florida. I was extremely impressed with their products and the layout and retail design of their store. I had first Met Flavia the Assistant Store Manager. Flavia was awesome! She was thorough, hospitable, transparent and well educated on her product knowledge. Initially as I was purchasing the Casper Original, Flavia tried to convince me that the type of structural support and coolness that I was specifically looking for was absolutely in the Hybrid Wave Snow. Of course, I wanted to be financially thrifty and save money by purchasing the Original Casper. All I can say was, WOW was she right. I had emailed Flavia back and forth several times, who by the way was super responsive. I pleaded with her to upgrade the Mattress. She completely understood my position. Ultimately I spoke and met with Michael the Store Manager. First and foremost, what a great guy, super professional! Unbelievably accommodating. Ultimately, Michael and Flavia were able to accommodate me and upgrade to the Wave Hybrid Snow. They were awesome to work with!My recommendation to anyone purchasing a Casper mattress. Do it right the first time. If you have back problems, aches, lower back problems, hip pains. Go with their top of the line mattress. It all goes back to that old saying, you get what you pay for! There is a reason the A.C.A = American Chiropractic Association endorsed this mattress. There is a reason, 360 reviews, Us news voted the Casper, Wave Hybrid snow Best Mattresses of 2021.Michael and Flavia, thank you both so much!
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October 2021 by Netty
My experience with Store manager Michael was great. He was very knowledgeable and let me try laying on all of the different styles with an explanation of each one I tried. He told me about all of the deals the Casper Company was providing to help me make my choice. The mattresses were all awesome. I researched all of the mattresses via the internet and decided I wanted to try one before buying and then sending back if I didn’t like it. The associates at The Casper Store in Boca Town Center Mall are great and I would refer anyone to buy there. I can’t wait for mine to be delivered.
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August 2021 by maRiano polidoRi (PoliDoc)
I fell asleep at one of their mattresses and the host was nice enough to set a 45 minute alarm for me. Best mall visit ever
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July 2021 by Don Lipsy
A must visit to learn about the 3 versions and features of their mattresses. Some difference.
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June 2021 by Shane Marraro
Dylan and Chase were both phenomenal with helping us in choosing the perfect mattress and accessories to create the best night sleep imaginable. Thank you guys for being such a big help and for everyone else, definitely buy one of these mattresses! They are a dream come true
