-
May 2024 by Mark Boutani
Amazing, perfect, beautiful!!!
-
May 2024 by Steve H
Does Jeanette, the pretty and delightful Chinese saleswoman, still work here? She is awesome!
-
April 2024 by Evie
I went to this store knowing what I wanted to buy I didn’t have an appointment but someone assisted me the moment I walked in. The experience was fine. Just be aware that nobody answers the phone at this location. It takes several phone calls to corporate and a few voicemails to get ahold of someone. So be weary when you drop off your personal jewelry to be sent out to be polished etc. It could take a month and nobody will reach out to you. I eventually got in touch with someone named Gabby at the store. She gave me her personal phone number and kept me updated after that. She was delightful. And overall I’m happy we have a Cartier close by.
-
April 2024 by Nadezda Musatova
Great pleasure to visit this store. Lady, who was serving us, was beyond my expectations.
-
March 2024 by Bobbie Shopkorn
Disgusted with the service in this store.
-
March 2024 by Caleb Jones
Worked with Marc Andre several times! He is the best. Super kind and has great communication skills!
-
February 2024 by lina baron
I would not give them one star.They are terrible at this store. I called several times since I dropped of my watch at the Boca Center Cartier store march last year and have not hear back from them at all. I keep leaving messages and am toldSomeone will call me. Nothing.Very disappointed in this store.
-
January 2024 by Melody M
Marc made our experience the best! He's simply outstanding! Funny, savvy, with 25 years of experience at Cartier, I can't imagine a better representative for the brand! Thank you!
-
December 2023 by Cj
This gentleman right here, Fred. Such an amazing human being and salesperson. He doesn’t just try to sell you stuff to get money. He’s actually truly cares about your experience. I’m not super rich, but I buy enough pieces and he has always treated me kindly, and with respect.
-
December 2023 by Keith M.
I have been wanting this watch for years. I could have gone into a luxury jewelry store where I live, but wanted the Cartier experience. Life is all about experiences! I was in South Florida for the holidays and staying minutes from the Town Center Boca Raton. It was the day after Christmas and I did expect to wait. I waited for 5 years so a few minutes was not a big deal. I was told to wait by the watches and someone would be happy to assist. All of the watches in the case were automatic and as much as they are more popular, I wanted one with a battery. It would be worn randomly and on special occasions. I braced myself for them not having the Ronde Must de Cartier in stock. After waiting a few minutes, Liz comes to greets me. I told exactly what I wanted and did not see it in the case. She pulls out her keys, unlocks the drawer, and viola, there it was, my baby!! She put it on my wrist and I looked at it and said, "hello lover!" She laughed and knew exactly where this quote came from! From that point on, I knew this would be an experience and not just a purchase. We finished up, I was promptly seated, and she went to the back to get my baby. My experience was flawless. Liz talked to me about the watch, Cartier, and we shared snippets of our lives. I noticed as my eyes worked the showroom, everyone was receiving the same high quality service I received. It didn't matter if you were spending a few thousand or ten thousand. The staff stood behind their product! As for Liz, she was nothing short of fabulous! Thanks for the wonderful experience!!
-
December 2023 by Eric Lorie
Extremely rude staff who treat you like an inconvenience and a nuisance as opposed to a loyal customer. I own three Cartier watches, and on a recent visit to purchase an extra link for one of them, the associate who “helped” me was as rude as possible. Another associate came out to assist, and she was also very rude; this leads me to believe that this attitude problem is cultural and not a singular employee problem. When my link arrived, I was told to just come to the store and no appointment would be needed. When I arrived, all was well when they thought I was there to buy something new, but when they learned that I needed service assistance, that’s when it became a problem. I was queried multiple times as to why I didn’t have an appointment and I was forced to provide the name of the associate who told me to just come in at my leisure. The most irritating part is that the store was mostly empty. There were numerous associates who were not helping any client. It was made clearly obvious that helping me would be an unwanted chore. As a result of this experience, I will purchase not a single additional watch from this brand. I may even cull my collection and invest in other brands who care about their clients both during the sale, and service of the timepiece. Avoid this store at all cost and just go to Mayors. You’ll be treated far more pleasantly and cared for as if your business truly matters. To be honest, I’ve had better service from McDonald’s. That’s how bad my experience was at Cartier at Boca Town Center. Buyer beware.UPDATE: The store has responded to my review asking me to send them a private message so they can speak to me regarding the matter of my review. However, there is no way to send a private message. Furthermore, they currently have my contact info, which can be retrieved by searching for my name in their system. I’d welcome a call to discuss my experience at the phone number ending in 9006. Again, my full number is available to them by looking in my Cartier profile. Otherwise, I would be happy to call in myself if provided with a contact number to reach out to.
-
December 2023 by Scott
They are beautiful time pieces but you have to go into it knowing that simple service does not exist. My Cartier watch requires a new battery frequently. They want over $500 every time the battery needs to be replaced and a seven-week lead time. It cannot be safely done by oneself and few watchmakers want to mess with it. It’s a powerful annuity for the company and an inconvenience and expense to the customer. They even refuse to change the battery without a full service and the seven week delay. I will say that the staff at this store is knowledgeable and professional.
-
November 2023 by Sarah Jansik
Amna is amazing. She was understanding and supportive of issues I had with a recent purchase and was able to turn my experience around. The customer service I received was above reproach. I will be returning to her for all future purchases. Thank you, Amna!
-
November 2023 by J D
I always have a great experience at this Cartier boutique. Marc is my salesperson which is always a pleasure to deal with and is very knowledgeable and professional! Make sure to ask for him! Looking forward to my next visit.
-
November 2023 by Richard Combs
Marc Stegmaier in one word is FABULOUS. His friendly demeanor and knowledge about all things Cartier is impressive. He doesn't rely on hard sales tactics rather uses his passion and personality to assist you in making the right decision. I wish everyone emulated Marc's approach.
