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August 2024 by Mars C.
They deserve 5 stars if it weren't for Paola, customer service and Bernadette, Assistant Manager's service. EVERY TIME I go to Calusa it's amazing whether it's for my two pups or for my family/friends pups. If I go they always answer the phone kindly and ready to help!!! My 8 month old Bernedoodle was bleeding from his behind. I called his primary vet but he is on vacation. I was advised by his amazing assistant to contact Calusa, as this is where I go for emergencies. Typically, they are helpful immediately. Instead, I was met with such disgraceful attitude from Paola (someone with no medical experience and very little customer service) who instead stated, "If you're vet said to do nothing then do nothing." Of which he did not he is on vacation, I called a medical office for advice.. I asked to speak to someone that can help me just to know if I should bring him in or not and she just repeated her statement. Kindly, I told her every time I call I just speak to someone and they tell me if it's emergency, so I didn't waste their time or wait for vet to return, she again reiterated her statement. It turns out that Paola (on this already stressful day with my pup being sick), coincided with her Assistant Manager (who I did NOT request a call from btw) called me and left a condescending voicemail not only just to make the same statement verbatim instead of getting the proper information herself, as a manager. I understand Paola not understanding her role, but an Assistant Manager should not act this way towards clients that she has never spoke to herself. I usually never have issues this was a shocker. She apparently looked me up in the system without my consent and didn't find me (did not even have my name correct in our voicemail). I have the voicemail she left as further proof of their negligence to assist, and I can share with corporate. I would love for someone to reach out to me. Again, these two are NOT a representation of Calusa. Incredible doctors, fast help, economical!! 10/10 Will still be going to Calusa regardless of the unprofessionalism but the front staff with the exception of Cassandra I believe was her name INCREDIBLE customer service rep!! She deserves the management position. She handled herself incredibly, Paola and Bernadette would go a long way learning a thing or two from Cassandra!
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July 2024 by Christine D.
I am not sure where to start? Compassionate, Professional, Knowledgeable, Patient, Understanding, Mindful.... is the team at Calusa Veterinary Center ("CVC"). After 15 years, my fur baby Max passed last Thursday. Unexpectedly. I was devastated. I brought him in for Emergency Care. In seconds, Max was in the care of the necessary professionals. I had expectations, if you will. CVC, exceeded such. I relied on the knowledge of Dr. Goldberg and Vet Technician, Cornell. I am certain ... MAX and MYSELF couldn't have been in better hands. Both informed me of the necessary "details"; before, during and after. I had the fortunate experience, to say goodbye to Max; before, during and after. I am MOST grateful to these two individuals and their patience. Because so, I visited CVC again the following day to share my gratitude. I met with, Hospital Administrator, Mark M. And yet again, I was in the good hands of a wonderful professional who shared my grief. I cannot express enough, your loved fur baby is in the greatest of hands at CVC; daily care or emergency care. P.S. We never visited this veterinarian office before. Their patient (and "people") care service ... OUTSTANDING.
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July 2024 by Monique H.
Wish I could give a 10 stars and Exceptional rating! We have been coming to Calusa for nearly 2 decades. Over the years, a dozen cats, 3 were barn cats, and a couple of pups, we currently have 2 kitties, we have run the gamut of veterinary needs, some very rare and serious. Every ounce of attention and detail to our fur babies' health is taken. Dr. Cindy Krane has been and is our primary doctor. She has guided us with knowledge, care and empathy. When we needed specialists, Dr. Krane got us the best (eyes, cardiologist, cancer, amputation, genetic disorders and so on...). Amanda, Suzanne, and Rosemary have been stedfast with us as well. The whole Calusa team and the supporting physicians that work with Calusa are second to none. A shout out to Dr. Courtney Glotzner, too! We also use their pet resort. Yes, it's a resort. We travel a lot! And there is no other place we would leave them with. The staff spoil our critters. I love having our vet at the boarding facility. It has come in handy several times. A number of routine exams and tests get done while they board, eliminating a separate visit. A couple of years ago we moved to Lauderdale by the Sea area and we still make the drive to north Boca for all our pets' needs. Calusa's staff and doctors have loved our pets as their own. When it was time to let them, one by one, cross the rainbow bridge, everyone came in to say goodbye, shed tears, and tell stories of their antics. Calusa Veterinary Center stands above all the others. Thank you Calusa for everything.
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June 2024 by Sheila W.
I cannot rave enough about Dr Glotzner. My service golden retriever of 13 years was vomiting undigested food and yellow and white foam all night. I brought Summer in Sunday night . The doctor gave her all the tests and imaging and didn't see anything remarkable. But she suspected something may have been blocking he food to the inteati so she kept her on IV overnight. Thank God because the hydration helped to pass the blockage through. It looked like a piece of plastic...but I realized it was coconut meat which was hard. She had swallowed a chunk. The Doctor's decision saved Summera life. Many Doctor's qould hav just hydrated her and given her metronidazole since she's had a history, but Dr Glotzner knew it There arw no words to express my heartfelt gratitude. This dog is my everything. Additionally I'd like to praise the staff. I w Called every few hours and always got someone to give e me updates. The front desk was wonderful as I had a problem qith a new credit card. I've been here 3 times and each time had an amazing outcome. Thanks you to all of the staff and Dr. Glotner.for saving Summer.
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June 2024 by Mackenzie B.
Had to bring my cat in the emergency room after digesting garlic which I found out the hard way is poisonous for them. I was very scared and nervous driving there and dreading the process that was ahead of me. As soon as I got there everyone was very nice. The environment was very clean, warm, and welcoming. I only had to wait maybe five minutes before I was taken back and they took my sick kitty to get checked out. They quickly returned with their recommendations and made me feel a lot better. Everyone that worked there was very kind and considerate. I could tell they put a lot of love and care into their animal patient and parent customers. Very thankful and highly recommend!
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June 2024 by Sharon G.
I came in for a nail trim and was treated so nice and found Sophia and Curtis beyond helpful..they were both so professional and great to my dogs...
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June 2024 by Lulu R.
Calusa absolutely amazing. I can't tell you how wonderful the vet was. They had an orthopedic surgeon, Dr. Ranade, I honestly ... I'm so insanely impressed. I highly recommend him. He fixed our Ozzy, was compassionate, worked with us financially, made us feel comfortable every step of the way. Ah! Sorry to fan girl, but he honestly just saved my dogs life. I can't even tell you how grateful I am. And his credentials were insane .... A REAL animal surgeon. I was so close to giving up hope. I am forever grateful to this man and his team. They answered all of our frantic phone calls and were so patient and kind to us. The actual hospital looks more like a spa, and every single employee was just so empathetic to our feelings and concerns. Thank you so much!
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May 2024 by Mary Kaye R.
Just brought our Senior CavaPoo into see ER VET: Dr Rangel & Vet Tech: Curtis & they were both SO careful, professional & gentle with my little guy! we take both of our dogs only to Calusa. The doctors and staff are amazing! If ever you have an emergency emergency or an every day Vet Visit, Definitely make it to this special place!
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May 2024 by Penny O.
Betty is THE BEST bather we have ever had anywhere! She is so pleasant and patient with (us) and our dog- she does exactly what we ask and she does it expertly. Our cavalier is so happy to see her and she looks so beautiful when she is done. Our dog needs a special medicated bath for her skin and Betty is careful and updates us afterwards. We couldn't ask for anyone nicer or more efficient. I would give her 10 stars.
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May 2024 by Simone K.
Service was efficient, timely and had a level of care that was superb. Staff was friendly, caring, comforting, accommodating and put me at ease for our visit. My nurse Curtis was helpful and thorough during his detailed analysis of what was to come. Dr Ranade outlined our expectations in a realistic, advantageous way that was comforting as well
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May 2024 by Paloma P.
I would like to once again give the highest recommendation for Dr. Turkell. He is not only a great professional and caring doctor but also I like the fact that he is always thinking outside the box and that is really a gift for diagnostic. He seems to be able to see and detect more than any other vet I have ever met and he is always right on determining what the issue is and what is the best treatment. A huge shout out to him and our deepest thank you.
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May 2024 by L L.
Dr. Turkell is absolutely fantastic ! He is so thorough and kind and really takes the time with your fur baby. His staff is so professional and loving. I highly recommend Calusa Veterinary Center.
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May 2024 by Melissa J.
it was so great see Rose back again when I walked in! immediately KJ came up and gave me and my dogs. Lots of love. he took down information and we waited to see Dr. Sookhoo. she had taken care of my past dogs and I was excited to see her again.... she and KJ we're so wonderful with my boys!! made me feel like I was in safe hands
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May 2024 by Melissa K.
They took amazing care of my puppy when she had an emergency reaction to something. The veterinarians there are so thorough and knowledgeable and answer all questions you may have. They weren't pushy about treatments but provided all options available for my pup and let me decide which I was comfortable with after advising which options they felt would yield the most successful results.
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May 2024 by T G.
Betty in grooming is a sweet lady and leaves my dog well bathed and soft , she's caring giving her love and water .
