-
January 2024 by Laurence Kosoy
I am sad to be leaving a negative review since I have been a member of this gym since I was around 12 or 13 years old, and I'm currently 25. This predates the current management. After moving to another state, I canceled my membership in August 2023. However, every 15th of the month since then, I've been charged the membership fee, despite the cancellation. Despite my attempts to rectify the situation by calling, I was repeatedly assured that my membership was canceled and a refund was processed, which turned out to be untrue.Every time I called, Haley, the manager, conveniently "had just stepped out," and she was apparently the only one who could process my refund. Despite multiple emails to both Haley's personal and business email addresses, I received no response.During the Christmas/New Year's break, while back in West Boca, I decided to address the issue in person. From the parking lot, I called, and despite seeing both Haley and another staff member working at the desk, my first call was ignored. The second call was answered by the gentleman, who informed me that “Haley had stepped out to get water from CVS”, even though I could clearly see them both. It should be noted that by this point, they likely recognized my phone number.Upon entering the gym and confronting Haley, she seemed surprised and claimed not to have seen any of my emails or calls, even questioning if I had the correct phone number. I requested an email confirmation of the refund to be processed, and Haley complied. However, several weeks have passed since that email, and I've decided to proceed with a dispute through my credit card company.Regardless, whether it's a deliberate refusal to cancel my membership and refund the dues or simply mismanagement, it's absurd for this situation to persist for nearly six months.UPDATE:Ron, the owner, responded to the review in a good faith effort to address my concerns. Unfortunately, I had initiated a dispute with my credit card company before his response, following several emails with Haley. Ron acknowledged his employees' mistakes and made an effort to resolve the situation. I value the Ron’s accountability and efforts, especially Ron’s focus on the customer experience. Based on my phone call with Ron, I hope my experience is isolated and not indicative of a recurring pattern.
-
January 2024 by Laurence K.
Ron, the owner, responded to the review in a good faith effort to address my concerns. Unfortunately, I had initiated a dispute with my credit card company before his response, following several emails with Haley. Ron acknowledged his employees' mistakes and made an effort to resolve the situation. I value the Ron's accountability and efforts, especially Ron's focus on my customer experience. Based on my phone call with Ron, I hope my experience is isolated and not indicative of a recurring pattern.
-
January 2024 by Kyle Ortiz
Retired UFC fighter couldn't take the heat so he had to get out the kitchen. And I know and you know who he is. But that has no say so upon the gym because it is absolutely beautiful granted I didn't get this go there very though they're very long he said hes not training me anymore I'm too lethal. Charles McCarthy that is.
-
January 2024 by Eric P.
Pure sht hole. Broken machines dirty rude manager went 2 times caught covid Airconditioner broken every summer try palm beach gym u will love it
-
September 2023 by Natalie Charalambous
Fantastic staff, made a Londoner feel very welcome. Great range of equipment. Felt like my home gym. Will be back!
-
September 2023 by Sal Barnetti
Great place to train, clean , lots of equipment great staff!
-
July 2023 by Michael Cima
Some of the best equipment I have used in years! Loving this gym?
-
July 2023 by Mark Smee
Affordable day passes. They also offer a free day pass for Busy Body Fitness Center. Great equipment and old school plates. Love the motivational and inspirational stuff on the walls in the facility.
-
July 2023 by Secret Person
Thank youI am getting oldI have developed health challenges that have deteriorated the quality of lifeI can't even walk without crutchesI will not quitThose of you reading this know who I amThank you to the gym owner and staff and all the membersYou have been kind to meI appreciate the welcoming reception and allowing attitude extended to a beat up old lifterIt is your turn not mine anymoreHoweverEveryone at this gym has been kindI have only had one bad experience a few months ago and the manager was going to boot them outI didn't want thatJust trying to sayI have been in gyms for almost 50 yearsThis is the happiest welcoming gym I have ever been inThank you
-
June 2023 by Fernando A.
I was asked to join by a friend of mine in seven months that I have the membership. I went five times my buddy moved out of town and canceled. I live far away. I drove over and canceled. My membership. Was still charge for two months when I called to complain, I was charged a service fee. I called again and canceled and was still charged again and then sent to collections for $358 stay away from this place straight Crooks.
-
June 2023 by Fernando A
Do not become a member of this gym. I became a member after a friend asked me to join in the 7 months of membership I went 5 times. I canceled because my friend did. (Gym is in horrible shape) They ended up charging me a $200 service fee after I canceled and then when on to charge me two more months. When I called to complain they told me it would be taken care of then I got sent to collections for $350.00 STAY AWAY FROM THESE ******
-
June 2023 by Perry Moore
Great equipment. Great people. Great atmosphere. Chatted with Larry who was super hospitable, if I was a local I’d be going here!
-
June 2023 by Matthew i
There is a blonde Russian woman with a crooked little nose that is at the front desk with her steroid dealing overweight boyfriend that annoys you as soon as you walk in,DONT COME HERE ,bad energy ,too crowded( ghetto)
-
June 2023 by Yitzchak Levin
Great vibe old bodybuilding vibeMy silver sneakers got canceled they made me pay 2 times for my first and last month which is retarded and they upped the price on me
-
June 2023 by Randall Bradshaw
There is a rude woman who works here that is around 18 years old and big legs with a crooked little nose that gossips about the gym AT THE FRONT DESK ,do not come here .
