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January 2023 by Wayne Gildersleeve
Andi the field supervisor marshaled the contractors assigned to this job. It was completed in a timely manner and transformed the room into a great living space.Service: Flooring
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January 2023 by Sharlet
They are the best restoration company out there. I highly recommend Andi as PM. She is great to work with and will get the job done
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December 2022 by Michelle Kasbar
We had three pipes break in our home. Baxter Restoration was called to put the house back together. I was first introduced to a cost estimator who assured me my house would be put back as it was. Then a few days later the actual contractor came out. As usual she was late. In fact the 4 times she was scheduled to come out either she was late or not at all. At least have the common courtesy of saying I am running late. She assured me 99percent that my house would be back as it was. All she did was make a bunch of promises of things that would get done. My husband and I wanted to see a price breakdown. We never got one. She would not tell me how much the flooring was I wanted. Then whenit came down to start the work. I was told a lot of it was not covered. So definitely not professional, responsive or punctual. I can only imagine if work had started what I would be going through.
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December 2022 by Shane Barta
I had a seller that had a situation with a water leak in their home that was due to close in 3 weeks. I contacted Adam Clancy at Baxter Restoration and in a very short time frame they had the leak under control . Adam and other members in his office including Leisa and Henry were very responsive and in constant contact with myself and the seller. The job was completed in a short period of time and all the restoration was done to perfection. I will definately refer Baxter to any clients that run into an issue in the future. Thanks again to Adam and the team at baxter.Services: Water damage-related mold removal
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November 2022 by Michelle K.
We had a pipe leak in our home. Unfortunately our insurance company made us use Baxter Restoration. From the moment this person walked in she was pushy, bossy and never came on time. Made endless promises of saying she could put my house back together. But she never would give us a price breakdown. In the end I ended up firing her. The bare minimum was being paid by the insurance company and we were going to be stuck with the bill. Be careful of this company. I learned the hard way.
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November 2022 by Barbara Cortes
There was confusion with scheduling and it took a couple of tries to get the mold remediated which led to days without the A/C being turned on. We weren't pleased.However, I really appreciated their staff, especially Lisa Barreto the Mitigation Coordinator. She listened to my complaints and with a sympathetic ear. Kalyana Rames was also very helpful and understanding of my situation. Thank you both.Barbara CortesService: Water damage-related mold removal
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November 2022 by J L
Leisa is great with communication and making sure everything is completed quickly .
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October 2022 by Saskya Pastor
Leisa is the best! Always taking care of our needsServices: Mold remediation
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October 2022 by Jessica Hammond
Leisa with Baxter has been so helpful to me with scheduling services for apartments within my community. She is very professional, responsive and gets things done! Customer service is top notch!Services: Mold damage restoration
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October 2022 by steve ditman
Baxter Restoration was called by my Insurance Company due to a roof leak. They were extremely responsive. Lisa and Henry were great in their scheduling, work efficiency and quickly restoring my garage area. I would highly recommend them.Service: Water damage-related cleanup & repair
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February 2022 by Leisa B.
Excellent customer service and quality of work. They have expert employees who really care about their customers and work. Readily accessible and shows up on time. If you need any kind of home restoration, They are the company to call.
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November 2021 by Peter Pieropan
Baxter did an incredible job. They kept the work areas clean and achieved the goal of removing the damage, which was more extensive than expected. They were professional and efficient. A special thanks to my representative Alex. She was great! Thanks again!Services: Water damage-related cleanup & repair
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May 2021 by Lionel Haye
Richard has a wealth of knowledge in his field of work and communicate well so I could understand steps by step exactly what he doing
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May 2021 by Relaxed Living
I was really disappointed with this company. I was assured by the Boca Raton manager that he would oversee the mold remediation of my contents in the condo after the project manager left the company the morning she was scheduled to meet me there to review what needed to be done. I spent 4 days organizing for the crew what to remediate in piles of business books, files, family pictures, photo albums, dry cleaning, laundry, etc. I opted to toss all my furniture to mitigate the cost since the renters insurance refused to cover any of the expense since no active leak was found. I marked with blue tape (per the company's instructions of how to designate what would go to the plant for remediation) 8 folding chairs I use for client workshops. I never got the chairs and no one knows what happened to them. At the plant, I had to go through 14 boxes since there was no communication within the company as to where 3 boxes were that the team filled with a few items they weren't sure were for the garbage or to be remediated. What I found in doing that was that everything was thrown together in a mish-mosh. Once again I organized everything and separated out one box of items I needed to take with me rather than put in storage. The office manager assured me it would be kept separate after I showed her exactly where it was. When I was told a few days later that everything was cleaned and boxed, I came back for that one box and no knew where it was. As they began to open boxed looking for it, once again everything was thrown in as if they dumped one box into another - all different items - and didn't even appear clean. They offered to take it to the storage facility as a way of trying to make up for all of the unprofessionalism and zero communication but even there one of their own employees apologized profusely for how bad it was and took pictures of how the contents were thrown in the boxes!Service: Mould removal
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March 2021 by Les Alt
My insurance company sent Baxter in after a major rain event that caused extensive flooding and damage to my house. They were very thorough, courteous and punctual during my time of real need. They kept me educated as to the process, and because of them our stress levels were reduced. Chubb, my insurance company is very high end and Baxter is one of their Preferred Vendors. That's good enough for me.Services: Mould removal
