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March 2024 by Valentin Konovalov
Cannot check Facebook twitter or anything else while waiting for service and connected to BoA WiFi which by the way requires email, phone and name to use it.
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March 2024 by Giselle Wright
Manager has an attitude, staff is unfriendly. I'm closing my account today.
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January 2024 by Eladio del Valle
tried to call and could get no help, however ms . Bissoon called me back and set an appointment at 4;30 the same day. She took care of wiring money for a closing. Happy ending
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January 2024 by Jonas Santos
1:20h waiting for a wire transfer...
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January 2024 by Brittney Torres
PROBABLY THE WORST BANK OF AMERICA I HAVE EVER BEEN TOO, with appointment you wait without appointment you wait, people up front give you the worst customer service attitude. Not friendly people! Definitely made me rethink about banking with Bank of America.
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January 2024 by Sandra Castillo
The staff at this office does not have customer service. This morning I went to cash a check to make the Christmas envelopes and the cashier started asking me personal questions like why am I cashing the check? They didn't cashed it because they have to prove that the owner of the check really gave it to me , that said Sandra the manager. After more than 25 years been a customer of this bank , It's the way they treat me? They humiliated me in front of the other clients with no excuse, the funny part was that I had to go to the bank near my residence to be able to cash it in. Very Sad. Anyway I told Sandra to call the owner of the check and she answered "we don't make calls because it's Saturday."
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November 2023 by Samara Ruiz
workers didn’t even know what was wrong with my card. wasted my time completely, go to a different bank with people who actually know what they’re doing.
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September 2023 by Gavin M.
The staff do nothing to protect their clients' funds. They make decisions that are easy for them and have an attitude when asked questions for clarification.
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July 2023 by Ilana Taka
Bad customer service, rude ,disrespectful attitude,
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June 2023 by Trich B
Associate was horrible and the attitude was unnecessary. I will not be returning.
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June 2023 by Roberto Siqueira Póvoa
Excellent service!
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June 2023 by carlos angel
Very good experience
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May 2023 by William Haley
Be very careful. I made a large withdrawal today. Never showed the money after leaving the bank. I was followed for 2 hours, in hindsight i noticed a black suv at 2 of my stops which I never got out of the car. Finally I stopped to get food. They blocked my suv, punched the window and grabbed the bag. This was a high traffic plaza and they know exactly what they were looking for. Either someone in the bank is feeding info or someone in the parking is a scout. Police said I am not the first. Be very careful at that bank. Lucky they dumped my passports, laptops etc on the road. 100% it is an employee of the bank or a scout that the bank let's hang out in the parking lot for extended periods of time.
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April 2023 by Azam Hassim
4 "managers" or supervisors walking around and telling people sorry for the 40+ minutes of waiting to see a banker. Making an appointment and being a top tier client doesnt seem to matter. Here is an idea. 1 manager or supervisor who also handles customer requests when busy and get the rest of the banking professionals to handle clients. This place is pretty horrible to say the least.
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January 2023 by Tricia Biddle
Associate was horrible and the attitude was unnecessary. I will not be returning.
