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January 2024 by Alejandro H
Only bank open when all the others are closed on a Saturday, that simple..
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November 2023 by Courtney Trautman
If I could give 0 starts I would. Extremely rude customer service. Lady working at the business desk was no help said my issue could only be resolved online so I tried to ask a quick follow up question and an older man in front of me in line starting harassing and yelling at me as a clear young lady and the desk person sat there and allowed it to happen. So disappointed. I needed to get cash from the atm but I didn’t even do it I left immediately. Really caught me off guard.
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October 2023 by Stephen Sirop
Anastasia is the best. She's professional, pleasant, helpful, and a fantastic representation of Bank of America. I've been a client for 25 years and she runs the best branch in the company. True leader!
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October 2023 by Diego Mora Vargas
Came in to cash a check made specifically out to Bank of America, tellers were nice. I asked if I could have the fee waived as it was my first time in this branch and bank ever, and the immediate answer was “no,” I asked why and they were just trying to push me to open and account I asked for a supervisor Anastasia, but again a very firm “no.” It is what it is, obviously they’re just enforcing policy, but the rare occasion I need to cash a check immediately with the bank it is made out to, there should be some compassion not just a no and explaining to me to open an account and then how I should’ve cashed it in my bank. I apologized for not knowing that because it had bank of America’s name on it I wanted to get the cash immediately here. Overall experience is 0 stars on the bank not the people, I do not recommend you do business here and take your business to online banking with places that actually waive fees.
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September 2023 by Melanie Goldman
My husband and I were at this branch this morning. I had an insurance check to cash. The bank said I couldn’t cash the check, as per the insurance company, I had to deposit it.When we got home I called the insurance company. They told me that I could have cashed the check. The bank LIED to me. B of A gets worse and worse every day.
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May 2023 by Jordan Baker
I’ve been banking with BOA for decades, and they’ve always taken really great care of me. This particular location has been my go-to for some time. Wonderful employees at this location, especially Kristy! Kristy helped me set up my business account with much ease. She was professional, knowledgeable, friendly, and by the end of my appointment, I felt like I had made a new friend! I will definitely be back to see Kristy for my other banking business. Thanks, Kristy and BOA staff!
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April 2023 by Karen Dorman
The outside ATM is unresponsive to touch. I have had to hit it so hard and so many times, I thought my finger would break. Last night, even though I was under the canopy, my checks got wet. The ATM spit my checks back at me three times, causing me to use the inside ATM. There, the ATM returned one half of my check to me, after chewing it in two, and didn't return the other. It gave me no receipt for the deposit; Itthen announced it was out of service!
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February 2023 by Scott Rockwell
Today, on a Saturday, I had multiple tasks to accomplish at this branch, and arrived without an appointment. Edwina, Carolina, and Oleg were helpful, professional, pleasant and accommodating. They take good care of their customers. This branch is the gold standard of customer service.
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February 2023 by Austin Puppo
The Best Bank Of America around town! Never a long wait at this branch, and they have the best tellers working there!
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January 2023 by Rafaela D Scully
I recently visited the bank of America at 17960 S Military trail. I'm a Canadian citizen that spends a couple of months a year in Florida and decided to see if I can start establishing some credit. I had the pleasure of dealing with Merdrige Jean Pierre. I can not say enough about this lovely woman. She went above and beyond to help me open a bank account and get a travel rewards visa. Merdrige Jean Pierre is friendly, knowledgeable, polite and an absolute breath of fresh air. I would highly recommend her for any banking needs.
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January 2023 by Nicol G
I met with Ms Merdrige Jean Pierre, who helped me with everything I needed to do. Excellent customer service. Thank you.
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January 2023 by Mary W.
I visited this BofA branch twice in the past week and both were good experiences. Anna & Carla were professional and great help! Anna (teller) assisted me in paying off a balance and checking the status of some accounts. Carla printed off several years of statements for me for an account I had just closed and could not access. Both Tues & Wed I arrived within an hour of closing and was helped.
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November 2022 by John Calero
They closed service for 2 days because of rain
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October 2022 by Alexander Parpibaev
I want to personally thank banking advisor Merdrige Jean Pierre for helping me open a business checking and credit accounts in a proficient and seamless manner. She made me feel welcomed in the branch and carefully guided me through the options, helping me choose the terms that would best fit my business! Many thanks!
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October 2022 by Rushene Kelly
Ms Merdrige Jean Pierre delivered exceptionally. She posses Amazing customer service, professional and interpersonal skills. The service was quick, she explained everything until I fully understood. Great experience ?. Would recommend 1000%.
