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November 2023 by Loly Perez
It’s my first time in this facility and I’m really happy with the costumer service. I supposed to have the referral for mammogram and ultrasound and I had just one. Grace helped a lot trying to contact my doctor and get the referral and avoid to come back another day. Tamika did my mammogram and she is amazing talking to you with a sweetie voice that you focus on and don’t think about the press on your breast. Lafaye did my ultrasound and she was excellent too.I really recommended this facility to anyone. When you treat with pacientes you have to LOVE YOUR JOB. You can feel the kindness on the air. CONGRATULATIONS!!!!! YOU ARE AN AMAZING TEAM.
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October 2023 by Rita Goldberg
This was my first visit to this facility and I was horrified by the experience. The receptionist was lovely, and I was quickly shown into the room for my tests. The young lady performing the test, barely greeted me, made no attempt to explain what I was about to have.she proceeded with absolutely no desire to relax or comfort me. I realize now that vaginal ultrasound is a painful test, but was certainly not told or prepared. I was not helped through it by any explanation, kindness or encouraging words! I can only assume that the technician was in the wrong job! I left there feeling very traumatized.
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October 2023 by Julie Ann Post
I am truly thankful for the front desk for their wonderful greetings! Truly grateful for Ms. Tamika for making it less stressful for my first time mammogram!
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September 2023 by Serene Prinyavivatkul
Fast and friendly service from the time I entered the office. Lisa was my echo technician and she was great!
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June 2023 by Terry Fowler
There is no way to contact this office! Your calls are routed to a central call center and people all speak with foreign accents! Dont understand! Where is this place? Youre losing a lot of appointments!
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June 2023 by C Baus
Dirty and dingy. Regret taking my Mother there. Wont go back.Who is responsible for overseeing this place?
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March 2023 by Betsy S.
I went here for a mammography and a bone density. When I went in - they told me I did not have a bone density scheduled. I said yes I did and it was confirmed. The scheduling system is something to be desired. They did call me to schedule these tests. However, when you get the call to remind you about your appt, it is automated. When I answered my phone, it said two 'robotic' words and that was all. So who knows what it said? So this is the area that needs tons of improvement. However,they were very helpful and got me in. The technician, Tameka was kind and personable. I was in and out quickly. The office itself is old but I am glad when I don't have to stress about these kinds of tests - which no one likes. A necessary evil. Thank you.
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March 2023 by Zsofia Inhauzer
Impossible to call and schedule an appointment. This was the second time my doctor tried to send me to this place, both times couldn’t get an appointment for my MRI. Obviously scheduled and completed it with another place.I don’t understand how an imaging company (or any business) can stay in business with so many bad rewievs and horrible customer service.How do you even get business if you do not pick up the phone??I would rate it -1 stars if that was possible, fortunately my MRI isn’t for detecting for a life threatened disease.Unbelievable.
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March 2023 by Reese S.
I was treated kindly, and I was in and out promptly on time. My results came back to my doctor quickly so there's nothing else I can certainly ask for it was perfect.
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December 2022 by Carla Mussi
Best place in town for mammogram!! The staff are very knowledgeable, thoughtful, delicate and efficient. Excellent service. I highly recommend. Thank you Akumin Boca Raton!!
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September 2022 by Gabriela Briceno
My personal experience was really nice. I called on Thursday and they gave me an appointment for next day Friday. I got there and the staff was friendly and after 20 min I was already done with my visit!
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September 2022 by Giselle Mercado
I have been trying to schedule a procedure for the past three days. They say a tech is supposed to call back within 24 hours and they never do. Worst service ever, you can die waiting for an appointment.
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June 2022 by Joni K.
Not happy at all. Had 1030 approximately for one test, took me right away. Second test was supposed to be st 1045, nope. Then told that i had to wait as it was at 11. 1130 now and still waiting. If you value your time, go elsewhere.
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June 2022 by Pamela W.
I have been going to this location under different ownerships for many years but I'm going to change now. I needed to make an appointment, they don't answer the phone; I was on hold for 45 minutes twice so I went through their online booking. Over a 2 month period, I submitted 3 requests for appointments and was never called.
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May 2022 by Eileen Dover
The worst!! Wanted to confirm my app . which I made 3 months ago.She called me 1 hour before the app. to confirm. After my ultrasound Itried to make an app. for next year - they were too busy in the office.Called the next day - no answer. Called one week later for my results -no answer! Had my doctor call there to get my results - no answer.Finally Kim called me but she cannot give me my results without doctor's approval. Will be going to Diagnostics of America from now on.
