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February 2024 by Belkys G
Kind but almost for everything you need to call customer service… and that is lost more than 1 hour waiting for someone answer the phone or just when they respond… the call drops
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February 2024 by Eileen Reyes
Changed to cricket service. Paid 75.00 activation fee. Voice mail won't work now at all. Worked with customer service 4 hours. They told me bring it to store. Not refundable no voice-mail and they don't care and can't fix it!!!! Got totally ripped off. Now have to pay another activation fee with new company.
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July 2023 by Jessi Karrer
The girl working was from the Leesburg store was so kind and very very helpful and fast she helped me keep my number and everything I am very happy for not dealing with Verizon anymore cricket is better
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July 2023 by Martha Ballesteros
This is a complaint about a woman who calls herself "the manager" in this store. She looks between 40 and 50 years old. She is darker than lighter in her appearance. It seems she may be a Latino. She is very rude and abusive. I am a senior citizen and was there trying to get help related to my account and phone. I have been a customer for almost six years. Nobody has abused me in this way. I was speechless. She should not be working there; she is very angry and aggressive—a person with a very ugly demeanor. I have never seen her before. There are always young and kind people there. She is a disgrace to this company.
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October 2022 by Cesar A Cruz
Very good employes.Good service.
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September 2022 by Martin Schneider
Super great job today with Rey, handled me quickly and was super friendly and told me everything clearly. Have had cricket for long time now and it's always a great customer experience.
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September 2022 by Lyss L
Very, very rude staff. I was trying to explain what was wrong with my phone and instead of listening, I was cut off multiple times and she kept talking over me. If I could give them negative stars, I would.
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August 2022 by Grace Grahling
We went to cricket today to switch providers and had the best customer service experience we have ever had. Monica was so nice and helpful and really went above and beyond helping us get out from under our previous provider and switched over to cricket. We definitely will be sticking with cricket from now on
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August 2022 by John Illes
I was taken care of beyond any expectation? good crew here
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May 2022 by Steven “Kasey” Jenkins
Dude was cool for sure.. wish I would have asked more questions.. but that's on me!!
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April 2022 by Lisa Delancey
I went there today and it was clean and i received good service.
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April 2022 by annielove 1370 jazzy
Ms Anny was very nice helped up port over
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April 2022 by Damian Guardado
Anny was so nice to everyone ,attentive and fast
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March 2022 by Mike Ramsey
Such great service will recommend
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March 2022 by Dena Wulf
Such great service!!
