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August 2024 by Elizabeth Coberly
This is going to be long! My dad broke down at the dump. He thought his battery went out,had a friend come with jumper cables,wouldn't start. Said friend is mechanically inclined,said he thought it may be the starter. Dad's insurance paid a tow for a few miles. So dad had Gilchrist pick him up. Well later in the day the man working there says oh it's the battery. Put a new battery in and it wasn't that. So they did the starter. That's what it was although even with a new starter the car still didn't start properly. The guy had to show them how to start it?? It should have started buy turning the key once right?? Well to get to the starter ,you have to remove the wheel well. Go in behind the front tire . When my dad gets his car back,he's driving home and the whole wheel well comes off driving down the road!!! Gilchrist never put it back on properly. When my dad calls up there,the lady who took the call acted mad like it was my dad's fault and she was bothered. Before my dad leaves there. They tell him ,"by the way, your belt looks bad. It may break on your way home. It breaks, literally half way home. Coincidence? So the lady my dad talked to says they'll order another wheel well and let my dad know when to bring the car back up to replace it as it was damaged when it came off. So a few days go by and dad calls and they lady , again was rude and acted like it was a problem for her to fix what they caused ,and tells my dad annoyingly that the part hasn't came in yet. While dad is on the phone , he asks for his battery back seeing as how he didn't request a new one and before they put it in they never asked my dad ,did he want them to change it. Any mechanic I have ever been to has asked me my permission to replace parts. They'd let me know what was wrong,how much it would cost,and if I wanted them to proceed with the work. Well Gilchrist took it upon themselves to do this. So anyways when my dad asks this,they say ,oh we don't have the old one anymore. So dad calls his regular mechanic he has used for the last couple of years, Mr.Jude out of Cheifland ,who is a wonderful person and amazing mechanic and reasonably priced. Mr Jude has to fix what Gilchrist didn't so my dad didn't have to attempt to start the car multiple times,as he has to do after it getting"fixed" at Gilchrist. So Gilchrist charged my dad for a new battery,which he never asked for and was denied his back. He was charged for all of the other work as well of course. He ended paying a bit more the $800.00. Then turns around and gas to pay another mechanic to fix his car again,properly this time. . And thats why I give Gilchrist Auto 1 star.
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June 2024 by Tyler Jordan
Can’t speak highly enough for the service that we received recently. My husband child and I were on the way for a family weekend away with our boat when we had a blow out. It was after hours and we were about 20+miles out of town but we called the office to see if by chance they were available to help us with a new tire. Not only did they come back change our 2 tires as he checked and the other tire and it was also bad, he had tires on rims that fit our boat trailer so he gave us his tires to use for our trip and told us to have a safe trip and catch up with him Monday when we got back as the office was closed. 100% saved our family trip away. Can’t thank him enough for his service and kindness. It’s nice to have a family friendly business that cares so deeply for their customers.
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June 2024 by martin foster
I would have left 0 stars if it allowed. I made an appt. for today at 8 am to have a lug replaced. I arrived at about 7:45 and waited maybe 5 minutes for someone to arrive. At 10 til 8 the owner and his wife showed up and I went inside. I walked to the counter and the wife says nothing and stares at me. I explained I had a 8 o'clock appt. to do a lug. She says we'll you will have to sit down and wait for the mechanic to arrive. I explained that I would walk down to Akiens to have breakfast. Gave her my keys and asked if they would look at my throttle cable as it was sticking on me during the drive there. The lady looks at me and say I can't do that we had you down for a lug. I then said can't you look at it while I'm here and maybe hit it with some spray lubricant. She didn't answer me and I said never mind and proceeded to leave. Once at my truck I realized she had my keys so I went back in to retrieve them. As I walked in now she wants to talk about them doing the work. I responded no ma'am not with the attitude. At this point the owner come from around a corner hollar and cussing. He says I've seen your post on FB and you got an attitude. I proceeded to leave and he wants to continue with the verbal abuse while walking me out the door. If you like being verbally abused go here.
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May 2024 by William Shaffer
Good service
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February 2024 by Kathy Arrington
Great service!
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January 2024 by Nancy Hendler
Excellent customer service. They took care of me quickly.
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December 2023 by William Ramirez
Stop by to get some air in our tires and the friendly people and prices lead to make some extra business that day. Thank you
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November 2023 by Maverick 1205
Good honest people. They take care of all our farm trucks and my mama's car. They recently did an engine swap and an exhaust as well for us
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August 2022 by Eva Starnes
They are honest people and do a good job fixing your vehicles. They are very good at what they do
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August 2022 by Mistrie Yates
The employees are always helpful & right there when you need to ask a question.
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February 2022 by Brian Stalvey
Great mechanics. It took a little time to get all the repairs completed but considering my vehicle has 340,000 miles, it needed quite a bit of work.Quality workmanship and very prices with old time values and customer service.
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February 2022 by Kim Kinsey
Great staff who are knowledgeable friendly and glad to assist you
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December 2021 by Robin & Russell Hook
Mike an his son and Chester are my hero they get me fix fast so I can do my job fast keeping customers happy is are goals and helping are locals feel like family....
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November 2021 by Stephen Barker
They also have farm accessories, batteries, tools and the like
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October 2021 by Fran Kealey
Took our f350 there and was shocked at the level of service and professionalism showed my mike and his staff. Very impressed. The job was done right and they are affordable. We will be back
