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February 2022 by Natalie N.
There is a teller at the Bay Harbor Islands branch that is stellar, but the branch manager and the corporate bank leave a lot to be desired. First, their fraud department shuts down your credit or debit card almost daily, because you used it at a grocery store or something. Then, when you go to check into your hotel pate at night, your card won't work. Most places you could call a fraud department and get thru to someone and clear it up, but not regions. Their fraud department keeps bankers hours so if you planed to use your debit card for money for a long weekend away from home, you'd be stranded with no hotel or place to go. If they had a branch manager you were able to meet with, they also would not be able to get the hold released from your card. The fact that the branch manager can't help you does not keep the customer service line from sending you to talk to the Manager about it. The bank manager will promise to release a hold on a check if the other bank verifies fu day when you deposit- then will be unavailable for several days and then when you reach him he will refuse to do what he promised. Not a bank that values a customers time and need for access to their own money. Sometimes there only seems to be one or two people working now...
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November 2021 by Sal G.
REGIONS BANK sent me an offer stating that I would receive a '$500 BONUS' for opening a LIFEGREEN Checking account, enrolling in on-line banking within 30 days of opening & then making $1,500 total deposits within 30 days. VERY straightforward, little or no room for confusion--then finally, your $500 bonus would be directly deposited to your checking account within 90 days of completing requirements.On October 14th, 2021 I opened checking account by phone with the branch @ 2700 NW 107th Avenue, Miami, FL 33172. This took approx. 40 minutes but there were no problems. I asked if it would impact my credit-they responded not a hard check so no it would not. This indicated to me that they were going to check my credit history before approving account. My credit score is literally VERY CLOSE TO PERFECT! I deposited via credit card by phone (on same initial call) the minimum requirement of $50 proceeded by 2 separate deposits of $450 & $1,000 on 10/21 & 10/26 totaling the $1,500 that they required to qualify for ALLEGED $500 BONUS.On morning of 11/15/21, I went to check my Regions Checking balance only to find out that it had BEEN WIPED OUT TO 0!!! Only thing that showed was an 'Account Withdrawal' Pending for $1,500 with no explanation. THIS IS HOW I FOUND out that someone had shut down my account, again 0 explanation. I called their Customer Service and was told I had to go into a branch, which I did in Bay Harbor Islands, FL which I did that same day. They said they couldn't say what happened--that I had to call customer service. This began a 3 day circus of each telling me I needed to check with the other--cust. serv. via phone blaming branch & viceversa. I then went to Arthur Godfrey Rd. branch in Miami Beach, FL on 11/17/21 to meet with their 'FRAUD claim' dept (made online appt) to see if I had better luck determining what happened. Same game--no answers. They have responded that on 11/14 a check was cut for $1,500 to be sent back to me within 7 business days but no reason for my account being shut down like that. They seemed to think that I should be fine with that. SO, after wasting all my time & effort, I've still yet to receive my $1,500 that I deposited (I requested they cut me a check there or cash would be fine, they weren't doing that) NOR AM I RECEIVING THE so called $500 BONUS! I don't know what kind of fraudulent scam they're running trying to increase their business, but this is incredibly UNETHICAL to say the very least.
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January 2021 by Tommy Peeples
The people who man this branch are THE best! They are always friendly, with pleasant smiles and kind words. I go once a month and they always remember me by name. It's always a pleasure banking here.
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January 2017 by Andres Jaramillo
Bad customer service. Do not recommend this bank.
