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December 2023 by R B.
When you go in person they will not answer questions or offer help. All they do is tell you to go to their App. Their main push is to get you to get one of their credit cards and to take out loans. I get regular email about credit cards and loan offers. I will be looking into moving my money into a more customer friendly and responsive bank.
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July 2023 by Jack Clarke
ATM outside Ate $200 in cash Deposit.The Manager Said call the phone # on ATM and they will refund your $200 when they count the money at 23:59 on June 23, 2023.I have been on the phone for hours gettting the run around.This Branch Owes me $200And I want it Now!**Do Not Deposit In This ATM**Manager should have closed Machine After I told him What happened**Do Not Use This Branch!!!!
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March 2023 by Marino Molina
Imposible to talk by telephoneConstantly reducing service hoursVery little personal availableNo longer drive-thru serviceCutting cost is much more importantthan services to customers
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January 2023 by salvador rosenblatt
only one cashieres ridiculous
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December 2022 by yudit llopis
I don't recommend it because they have lousy service, and don't even think about going without an appointment because if another person comes and they think they have more money they will leave you sitting and they will attend to you first, especially because the person who is in customer service client is racist and never and does not respect the fact that you are also a client of the bank.
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September 2022 by De Castro
Worse bank I have ever seen. I came to pick up foreign currency and the guy at the front let everybody pass and kept me at the entrance waiting, instead of telling to go straight to the teller, then I was late for work.
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April 2022 by Ligia Silveira
This branch is not drive thru
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March 2022 by Mara Tauber
this branch made me wait 1 hour to see the manager which was a huge waste of my time honestly, i will be going elsewhere.
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March 2022 by Aj Beno
not the best brach, took forever to help us out. had to wait over an hour to speak to someone
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December 2021 by val J
This Branch should be so ashamed of what they are doing right now about towing the car that park for 5 minutes. This is unusual situation and they are taking advantage of it. the PARKING IS EMPTY, customers are not running t banks. It would have been nice to let few space for miami dade. Always taking advantage of the situation.
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August 2021 by Molly Diallo
I am really happy this branch has reopened. Chris is an outstanding manager and he always goes above and beyond to support customers. The service here is top-notch and it is great to have a neighborhood Bank of America branch. The recent remodel looks great as well!
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June 2021 by Moldova ExInc
great branch ! helped me open an account very quickly!friendly and helpful staff !
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March 2021 by Abigail G.
i would give this bank zero stars don't come here. Everyone is clueless here. Manager won't help you and will be talking to other employees when there's 10 people in line.
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December 2020 by Alan Giojelli
WORST BANK EVER. They lie, are rude, and waste people's time.
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November 2020 by Rich Parker
Always one teller, a big line, and the other employees stand around talking to each other. It doesn’t make sense unless they’re totally devoid of understanding proper customer service techniques, which they are. I can’t wait to stop doing business with them.
