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July 2024 by Heather Minton
Not enough time or space to right this horrible experience. As a person who sends medications for patients daily I will most definitely start recommending another pharmacy. Oh and by the way get a new store manger bc Jeff sucks. He must live a very sad existence.
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May 2024 by Samantha Simon
Do not recommend! I have to get a prescription every month filled and every single month when I get the text that it is ready to be picked up, I arrive same day to be told “sorry, it’s not ready, give us 45+ minutes” I’m a understandable person, I don’t expect perfection anywhere but every time is crazy to me. I went here because it was the closest to me, I will now go elsewhere.
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April 2024 by Kathy Snow
The Pharmacists and staff are the best I've ever had. Always kind, caring, will stop and listen to me and other customers when questions are asked. Ordering meds to make sure they are in stock when I need them saving me from having to drive out of Bartow. I feel like family every time I go pick up my prescriptions.
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February 2024 by Spam Account
The pharmacy is not the well-oiled machine that the grocery store is. I constantly had issues and eventually switched to another pharmacy.
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January 2024 by Lauren B.
Deli / subs dept is a disorganized mess. Publix used to be reliable but has drastically declined in recent years. Our online pickup orders have never been on time and they never have anything available that is advertised. This situation is not unique to this location and the overall quality of Publix is disappointing.
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August 2023 by Browneyes Browneyes
In mostly case my experience has been great. I work in Customer service so I can understand procedures. However, TONE plays a big role in how you deliver a message. Sick people don't deserve to be treated bad. Honestly know one should. Both of my experiences on todays call was rude. It's these new people. Keep the sweet lady at the counter. She represent " Publix where shopping is a pleasure".While picking up my prescription Christine decided to insert herself in a conversation I was having with frontline staff about not wearing ID badge. She wanted me to BE clear she spoke to her. Well I did in fact to speak with her and the staff member with no ID. IT important for staff to wear ID. Even if they have to borrow one from management for the day. She was rude again. These new staff member are rude first thing in the morning. Bringing problems to work. Or just rude. Do not represent Publix.
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June 2023 by Cammie Wolfe
I don't know what is up with some of the pharmacists at this location. They don't listen before answering and then they get an attitude because you're trying to explain what the actual question was but they still aren't listening. Incredibly frustrating
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November 2022 by Jennifer Rangel
I was supposed to pick up my ADHD medication but was treated like a substance abuser. I understand that there is a nation wide shortage on Adderall, but that does not give the Pharmacist the right to embarrass someone over an error out of their control. My Doctor had to send my prescription to a different pharmacy in case they had it in stock. The pharmacist continued to repeat in a loud voice among other customers violating my privacy “It says here your insurance already filled your prescription 5 days ago, you have to call your insurance” which I am completely aware of after the first time. The status was stated that it was filled at Walmart 5 days ago, but because of the shortage I was notified it would be ordered. I called my doctor and she even recommended to check to see if a different pharmacy has it in stock; so she sent it to Publix. I checked Walmart today and they still don’t have it, so I checked the status at Publix and was treated like a substance abuser trying to get their little fingers on as much adderall as they can. It is neither mine or the pharmacists fault that there is a shortage and my doctor is trying her best to find me medicine; however, his need to embarrass me in front of customers left me incredibly upset, but I left silently and near tears from the stares everyone gave me. I’ve never had a problem with Publix and this is my first time using their pharmacy and I am surprised that I was treated this way. I’ve had better service at the Walmart pharmacy in Bartow. If the pharmacist or his head manager is reading this DO BETTER.
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December 2021 by Don Carter
No help from Andrew the Pharmacist told him my experience an all he could say is “I don’t understand “ which he stated several times after I told him several times I didn’t have a RX card or number. If he doesn’t understand simply answers or questions I would be afraid for him to fill my RX Thanks Andrew for nothing. And thanks the good people at Walmart in Winter Haven for the shot.
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December 2021 by Rhoda Asia
I have been shopping there for years and now the employees are getting rude and the customer service is getting worst. The meat department has the worst customer service ever!!!
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August 2021 by Keith Kelso
My prescriptions were automatically sent to my old Publix in Lakeland, so my wife tried to get them transferred to Bartow. Unfortunately, one of the prescriptions wasn't covered by my insurance, and the Bartow pharmacy said WE had to call the Dr to see what they wanted to change it to. My old Publix pharmacy said no, THEY are supposed to call, but Bartow insisted. We called the Dr, who said they can't talk to us, they have to talk to the Pharmacist. We called our old Publix again and they said they would call Bartow and explain it. They called me back a bit later and said the Bartow pharmacy was rude and seemed like they didn't want to help, so I said have the prescriptions transferred back there. I'll drive an extra 30 minutes to get them in Lakeland this time, and next time I'll try to find a better pharmacy in Bartow.
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August 2021 by Jim Ransbottom
I shopped there yesterday 8/14
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May 2021 by Kyle O.
This was are favorite Publix until may 28. The cashier Aaron was so rude to my wife. Enough to make her cry. He was even nice enough to throw the receipt at her. Must be some type of new training at Publix to treat customers like s**** I don't approve. George Jenkins must be rolling over in his grave
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May 2021 by Kathleen Freeman
the people who work there. mainly in the Pharmacy. The deli department could use some work. Best store
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January 2021 by Kailey M.
A very rude pharmacist named Michelle was working in the pharmacy, all she did was stand there and yell at the pharmacy techs she was very rude, obnoxious and even was yelling at customers including myself. I was very disappointed from my experience today.
