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May 2024 by C G
Nathalia is the best!
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May 2024 by lena Nunz
Nice ?
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May 2024 by julie goldfeld
Beautiful store with pleasant shopping experience. I have experienced amazing customer service from both Victoria and Nathalia. Highly recommend this store as opposed to other locations.
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April 2024 by Dana Danko
I ordered necklace through the phone since I couldn’t order it online . Even everything was on the phone through text message customer service sucked no updates on the order . You have to text asking all the info about your order . I received my order and when I opened it there was no wrapping paper on the box no Van Cleef bag I MEAN COME ON GUYS THIS IS NOT AMAZON PURCHASE .In fact Amazon has better customer service than this .
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February 2024 by david Nyc
Great service
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December 2023 by Lihn Nguyen
I felt overwhelm with the aggressive sales approach. I went in knowing what I wanted to purchase (a gift for a friend), and the salesperson kept insisting I buy something for my friend and also buy something for myself. I can appreciate the hustle, but an experience that was supposed to feel special was highly diluted for me. I left buying the gift because I had to due to timing, but if I had a choice I would have left empty-handed. She also felt the need to remind me that the particular bracelet I was looking for is never available in store, but she happened to find it in the back, and she needed me to know how lucky I was that she found it. I feel frustration because I expected an elevated & refined experience and instead, I received a used car salesman approach that left me feeling very icky.
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September 2023 by TL G
Beautiful store, just got 2 pairs of Van Cleef earrings from here.Very Happy!!
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September 2023 by Mari Barrios
Arrived at 545. The door was open and security guard decided to say they are closed.Terrible customer service
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August 2023 by Amanda Tempel
What a beautiful store and amazing experience!!! I had a wonderful time at Van Cleef & Arpels , the store is absolutely stunning and even though I wasn’t ready to but anything today I received top tier service . Living over 3 hrs away from a Van Cleef store this was my first experience with the brand and I was very pleasantly surprised! I was looking for an addition to my wedding band and looked at a few beautiful options . Nathalia was absolutely wonderful and showed me many options which I loved . I ended up settling on my favorite and she even wrote down the code for me so I will know it for the future . Beautiful store and wonderful service , will definitely be back !!!
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July 2023 by Armoire Privé
very poorly serviced!My name is Elizabeth dos Santos and I'm a good connoisseur of jewelry. Today, 07/19/2023, I went to the store in Bal Harbor and I don't advise black people to go to this store, even the security guards, who are black. they treat black people badly! seller was very rude to me and my 5 year old daughter! horrible service! My daughter even cried! not funny ! all the time thinking it was a cat! giving signals to the security guards! I felt really bad! I didn't like the service at all! I was carrying my husband's credit card, she didn't accept the card! I had to call my husband! because she thought that because she was black! was cat! destable ! Very racist service! I will never go back to this store! honor black people! because to your bad luck! today we have much more money than white people
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July 2023 by Elizabeth dos Santos
My name is Elizabeth dos Santos and I'm a good connoisseur of jewelry. Today, 07/19/2023, I went to the store in Bal Harbor and I don't advise black people to go to this store, even the security guards, who are black. they treat black people badly! seller was very rude to me and my 5 year old daughter! horrible service! My daughter even cried! not funny ! all the time thinking it was a cat! giving signals to the security guards! I felt really bad! I didn't like the service at all! I was carrying my husband's credit card, she didn't accept the card! I had to call my husband! because she thought that because she was black! was cat! destable ! Very racist service! I will never go back to this store! honor black people! because to your bad luck! today we have much more money than white people
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June 2023 by Victor
Literally posted a sign “closed for 10 minutes” but then didn’t open or have anyone come update the customers waiting for at least 25 minutes
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March 2023 by Joshua Rothman
Great Place to Shop
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September 2022 by Jodi Greengarten
Sam is very personable and will go the extra mile to accommodate you .Thank youJodi Levy ( ?Golden) ... Helping myHusband and family!!!
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May 2022 by La madrina
Love the new store they opened , stunning . I’ve been shopping for my jewelry here for years and was never disappointed in the service or quality of my Jewelery collection which is a vast array of finely curated pieces . Now for the van clef crew. Sam my sales associate is fabulous , can get u almost anything you want , always answers calls & is very accommodating .than there’s Mandy the sweetest human ever so sweet funny and just lovely in every way. When I’m there I feel at home . Oh and Chris can’t forget Chris the security guard , he’s great . Love him.so all in all visit van clef see Mandy or Sam & you will acquire a fine jewelry collections in a very pleasant Environment. Happy shopping ?
