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March 2024 by HANAN W
This brand and company used to be my favorite of all Italian cosmetics and fragrances. Suddenly the window motif and the fragrances that I and allMy friends loved is no longer the same. Even there labeling is so tacky now. They decorate the store with fake dead looking flowers and vines. The staff is unfriendly and seem to be detached from the products. The old staff and managers were very involved and interested in the customers and knew there products inside and out.Then apparently the company was sold out to some large corporation. They fired all the old staff and replaced them with people who have no experience nor passion for what they sold. The prices are increased. The labels are ugly and cheap looking compared to the old traditional Italian iconic labels.Too sad to be only interested in the bottom line and selling for masses.Stay away from this expensive and useless company it's a total disappointment now
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December 2023 by Steven Michael (Stevie)
Worst experience ever at this store. Apparently they recently sold the company and fired all the staff that I’ve known for 10 plus years. The guy in the store today was completely worthless and knows nothing. Also completely incapable of helping multiple parties in the store and completely understaffed on the holiday weekend. Only one person in the store on a holiday weekend. Such a joke and I will not be back again.
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July 2023 by Nelly G
True jewel in Bal Harbour. Old world perfumery, with the most attentive staff (Nicole). The most lovely shopping experience throughout.
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May 2023 by Valentina Garcia Austt
Nicole is the best. So friendly and kind. Thanks for everything Nicole!
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April 2023 by Caralyn
We had expressly asked the manager, Arlay if the fragrances in the store are considered clean by industry standard as well as natural before purchasing. He was emphatic that they were. We needed to know before purchasing given our daughter-in-law can not tolerate any fragrances that do not fit into the natural category. She consistently gets a terrible headache accompanied by nausea. However clean scents work for her. With that being said that was what we were hoping to buy and we made the mistake of trusting Arlay. As it turns out, after spending over $150 we learned that none of the scents in the store are free of chemicals and furthermore on the Yuka APP were rated a failing 27%. While writing a review like this is not my personal style, I am doing so because when I called Arkay explaining the situation, he deceivingly asked me to come back in to the store and he would happily accept the return. However, after driving a half an hour out of my way, he informed me that he would not take it back. I found him to have quite the audacity to not have only sold us a fragrance under blatantly false pretenses just to make a sale, but then promised a credit he refused to give. Needless to say his unwillingness to follow through on his promise and his wasting of my time was distasteful. Furthermore dealing with him was akin to Aesop’s Fable “The Emporer and His New Clothes”. I made the mistake of trusting him. There were no ingredients listed anywhere on the bottles in the store or even on the bottle that we purchased. I will never shop there again, needless to say and I would highly recommend anyone looking for a clean fragrance to do the same. Santa Maria Nouvella fragrances are not considered natural and they should not be sold as natural.
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January 2023 by Meg Gil
A dream place, full of history and perfumes from the past.
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December 2022 by Roberto
(Translated by Google) Scents of Heaven!!(Original)Profumi del Cielo !!
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August 2022 by rox w
Nice staff and very helpful. I was choosing perfume and the staff was very patient with me as there are a lot of choices. Beautiful store. I felt a bit out of my comfort zone as the store is super chic, but the staff was very kind and treated me no different than the other shopper who was dressed to impress. Thanks Francesca!!! I am loving my 2 perfumes I purchased.
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February 2022 by Matthew S.
The very best soap in the world. This store is amazing and have been going here for years. It's history is quite impressive. Started in 1612. They have many thanks to offer but the hand pump soap is my favorite.
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February 2022 by Frank Donadio
Excellent products and service. Always a pleasure to go here and check out Bal harbor mall. We've been to the one in Florence also.
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December 2021 by C Lean
Francesca was so nice and attentive. Took me through the store and showed me around the products, offered her suggestions and packaged my sale, which was a gift, very nicely.
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December 2021 by Yael Weill
Beautiful place and great natural scents. Awesome experience and I will come definitely again
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July 2021 by Lucky F.
Omg! Their products have legit transformed my skin regimen. My orders always arrive quickly and in the cutest boxes. Wrapped in yellow gift paPlease open up a Vegas location.
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February 2021 by Tariq Karim
Impeccable service, great selection.
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August 2019 by Dionne Donadio
Absolutely a joy!Outstanding customer service!
