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January 2024 by Kyle gaming h.
KARLA P is the only and one I go to, she is a brand ambassador and queen of Dior. And any other brands you need. She is not pushy like the other people at neiman, I always have the best time shopping with her. She is great a listens to your needs, she goes above and beyond for you. I was there for a gift and she help me package it in a doir box with ribbons so cute and special, my friend that received the gift was so happy and delighted. On top of that she is beautiful and has a great heart. I could not find an item at this location, so Karla helped me set it up with a different Neiman Marcus location with Marisol. I went there and was able to pick up my gift. Thank you again. Listennn don't shop with anyone else. Ask for Karla!
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December 2023 by adnan kursun
I would like to shoutout my appreciation for the lovely customer representative and brand ambassador Karla Pichardo for her amazing service and customer relationship. Me and my girlfriend always provide our Maison Francis Kurkdjian fragrances from her and we never been disappointed from her suggestions. We also had a good experience with YSL purchase previously.Thank you so much and keep up the good work and vibes.Blessings
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November 2023 by Cassi Beganovic
AS OF 11/15- I was finally able to get in contact with the beauty manager at the Bal Harbor location. Mr. Martinez was pleasant and acted on my behalf immediately. For his great customer service I am changing my review to three stars. Original: I was unable to pickup my item while on vacation due to it not being ready "next day" as advertised. I have now reached out five times regarding my refund and have not been successful. The run around has been given at every turn, every agent spoken with was less helpful than the last. For a $600 perfume that has never left your store I expected better service from such a large brand store. Pathetic. Your company is now stealing our money at this point.
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November 2023 by Mehdi Soltanian
I’ve had the pleasure of working with madam Karla Pichardo for over a decade at Neiman Marcus. She truly understands how to give client a luxurious high touch experience. She is always a call and text away and her services are unmatched by her rivals. Thank you for always taking care of me and my family.
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November 2023 by Thurman Stuart
I absolutely love Karla Pichardo, a very very knowledgeable, sales clerk, and anything related to skin care and make up. She is very generous with her time and trying to make sure that she understands your needs and that she provides you with the products that really help she’s always telling me when there’s a special promotion so I can additionally, get some extra samples, gifts or gift cards, I live in California but I have used Karla for many many years no matter what Neiman Marcus she works for. She’s absolutely the best and I would recommend I have anybody contact her for their skin care net. She’s also a delightful woman with a very fun personality, she’s simply the best Nieman Marcus is lucky to have her.
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November 2023 by Shelly Sugarman
Karla Pichardo assisted me at Dior. Love my purchase. She’s so knowledgeable with fragrance as well and keeps all her clientele feeling like top priority. Highly recommend her
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November 2023 by Scarleth Trillo Hernández
I bought Dior products and the attention from the makeup girl and Miss Karla Pichardo was extraordinary, they made me and my husband feel very well cared for.
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October 2023 by Connie Wiedmaier
I was completely impressed with the professionalism and customer service of Karla Pichardo at Neiman Marcus, Bal Harbour.I love her enthusiasm and the new collection of Parfums
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October 2023 by Bryan
From the moment you meet Karla at Neiman Marcus' Bal Harbour location, it's evident that she is in a league of her own. Her knowledge of fragrances is unparalleled, and her warm and welcoming demeanor makes every shopping experience feel exclusive and tailored just for you. Thanks to Karla's exceptional expertise and intuition, I've discovered my perfect scent. She consistently goes above and beyond, making her my definitive "go-to" for all my fragrance needs. If you're seeking a seamless and delightful experience, look no further than Karla. Truly a gem in the world of luxury shopping. ⭐⭐⭐⭐⭐
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October 2023 by Nathalie Quant
I am delighted to share my exceptional experience with Karla Pichardo, my dedicated Dior Ambassador at Neiman Marcus from Washington to Chicago & to Bal Harbour Florida. From the moment I met Karla she has gone above and beyond to understand my preferences, likes, and dislikes. Her personalized approach made the entire shopping experience truly enjoyable and stress-free.Karla’s extensive knowledge of the products and her keen eye for fashion has helped me find products that not only suited my taste but also complemented me. She took the time to listen attentively, ensuring that every recommendation she made resonated with my individual preferences.What sets Karla’s apart is her genuine passion for her job and her commitment to customer satisfaction. Her attention to detail and willingness to go the extra mile made me feel valued as a customer.Karla's professionalism, expertise, and friendly demeanor are truly commendable. Neiman Marcus is fortunate to have such a dedicated and customer-focused Dior Ambassador. My shopping experience was elevated because of her, and I will undoubtedly return to Neiman Marcus, knowing that I will be in capable hands with Karla. In conclusion, I highly recommend Karla Pichardo to anyone seeking a seamless and personalized shopping experience. Thank you for making my shopping experience truly memorable and enjoyable.
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September 2023 by Aaron Phelps
Great store, great service, avoid their cafe.
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September 2023 by Mandana Navidi
I have been Karla Pichardo, Dior ambassador, for a great number of years in northern Virginia. When she moved to Chicago I still remained her customer and now even in Bal Harbor, Florida. I just call Karla and she knows exactly the items that I need. She’s very professional and knows me and my taste better than I do. She’s my favorite retail professional and friend. ???
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September 2023 by Austin Southern
We’ve been customers of Neiman’s for years and we always have a great experience. Our dear friend Karla Pichardo helped us with a great selection of Dior products, Gucci shoes, fragrance, and anything else we needed. Bal Harbour Neiman Marcus was a great experience!
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August 2023 by Dhaige' H
Thumbs up to Andy at the Neiman Marcus balharbor store. He made it easy for my return of my Gucci flip flops that was in wrong size. Thumbs up. I will definitely visit the store again. Executed customer service impeccably well. Thank you for your service Andy
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July 2023 by Steven Osorio
I had the pleasure of shopping at the Neiman Marcus located in Bal Harbour Shops recently, and it was indeed an experience I will never forget. While the store itself offers a wide variety of high-end fashion items, it was the customer service that genuinely set it apart.Particularly, a sales associate named Kathy who went above and beyond to make my shopping experience smooth and convenient. Visiting the store for the first time, I wasn't exactly sure of how their curbside pickup service would pan out, but Kathy ensured that it was an effortless and swift process.