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July 2024 by Emir Mambetov
I like this shop ! Best manager , I recommend!
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July 2024 by B Hammond
Great customer service. I was helped right away. I had issues finding right size but they tried all they could to get me fit correctly even calling over the tailor to see if he could assist. Didn't purchase anything due to lack of size available but definitely appreciated the assistance and service here.
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January 2024 by Sophie Eck
I was very disappointed by my experience here. I have visited several Gucci stores in different cities and have always had a positive experience. I was excited to go into the store to exchange a pair of shoes and the staff was rude to both my boyfriend and I. I almost just returned the shoes due to how we were treated.
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December 2023 by Alexa
The website is lying you people dont close at 10pm so disappointing drove 40 minutes for no reasoning what trash service .
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September 2023 by Aaron Phelps
Sophia was great.
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August 2023 by Amanda Tempel
Wonderful store !!! Absolutely Stunning atmosphere , friendly service from Jose , and great stock ! Will definitely be back !!!
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August 2023 by Jean Bazile
A beautiful shopping experience. Thanks again to Sebastián Zapata Valencia he was gracious in taking my order while I was working out of state. He also allowed me to set up an intimate appointment with him in store at the Bal Harbour Location. Such a great experience. A glamorous experience inside the store, treated with so much class. Was offered a drink along with my lady. Thanks again for giving us the top notch treatment Sebastián. Gucci you have a valuable asset with his customer service. Best Regards.
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August 2023 by Tommy Ghost
Cool manager
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August 2023 by FRANCISCO SUÁREZ RODRÍGUEZ
Gucci is always fantasy but because I love the brand. The attention… “correct and polite” but, nothing to do with the meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeent good attention and close attention that we have in Spain.
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August 2023 by Marlene Tobaldini
I always bring something from there
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August 2023 by Dom King
GUCCI , is there anything to add ?!?
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June 2023 by T G.
I purchased a pair of shoes that retailed for over $1,000.00 recently. The sales associate, Monica V., was very quick to accept my purchase via text, but then completely disappeared after numerous attempts to procure a receipt and shipping information. In fact, it took three emails and four phone calls and I still couldn't garner a response. I'm a longtime Gucci client and the lack of customer service from this location speaks volumes to the ineptitude and lack of customer obsession from this branch. Trust the other reviewers when they share their experiences that this store should be avoided at all costs. The Beverly Hills location and all others will likely understand what a good customer experience entails because this store lacks it in spades.
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April 2023 by Eugene D
Anna is the worst sales person ever. Been to multiple locations of the brand all over the world and never felt any disrespect. That person (Anna) should not be representing any luxury brand whatsoever. Extremely rude and disrespectful.
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March 2023 by Daniel
EXCELLENT SERVICE and will be making this my go-to Gucci store now that i live in Miami.Purchased Mules, worn them, and requested an exchange for a bigger size. The exchange process was SEAMLESS. No resistance, or questioning and the manager and rep went ABOVE & BEYOND - very patient, extremely helpful.
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October 2022 by fred rotstein
beautiful store with newer products. our salesperson was kind and knew his merchandise.