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February 2024 by Yani Gonzalez
The most wonderful shopping experience. I came to the store for the first time this past December wanting to explore new fragrances and I met Nadine. She was incredibly helpful, humble and very knowledgeable about the brand. I came back to the store today because of her. I definitely recommend asking for her when you visit the store. She is going to make you feel like a valued customer. Thank you Nadine for being so wonderful!
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February 2024 by lally sapir
I came in to the store at Bal harbour shops and was greeted by Patricia .A pleasant professional sales lady who made my purchase experience sweet and fun .she is knowledgeable and accommodating and very experienced of the product.I came back the next day and purchased moremy house looks and smells great ?I’m definitely sending all my friends there
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February 2024 by Dominic Kanemy
AMAZING STORE !!! This was my first time buying candles and I will definitely be returning. Great products, amazing service, just an overall great experience. Nadine was so kind and helpful. She assembled an amazing gift set for my girlfriend. I highly suggest visiting this store !
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February 2024 by Karina Ward
I have been coming to the Bal Harbor Shops for as long as I have been old enough to remember but I have never had such an enjoyable buying experience as I did tonight. Besides having the best fragrances, Patricia, Lina and Katrina made the experience absolutely enjoyable. None of the usual sales pressure. It was like hanging out with some old friends.
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February 2024 by estephanie Pastor
The best purchasing experience in Bal Harbour shops! Patrícia and her team were so thoughtful and caring towards our needs. She showed us the products, got to hear of what we were looking for and was able to make the best suggestions which we took in consideration for our final decision. So happy that we chose to buy from Diptyque for our party, I know our clients are going to love it!
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February 2024 by F L
My Fav Diptyque Shop! Pedro is amazing!
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November 2023 by Mark McKenzie
If you’re looking for the best luxury candle experience look no further. Nadine, Angelina, and the entire staff at Diptyque Bal Harbor, are the absolute best there is. I highly recommend them.
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September 2023 by Amanda Tempel
This Diptyque store is absolutely wonderful and a pleasure to shop in ! The first time came in and was greeted warmly by Patricia , the store manger . I own a few Diptyque items and Patricia was extremely informative and had a passion for the brand ! The next day I came in to pick up another item and I was again greeted by amazing service from Patricia and Nadine . I would highly recommend anyone to shop with them , they offered water as well as a few samples and were extremely friendly . The best Diptyque service I have ever received and makes shopping a pleasure ! Thank you !
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July 2023 by Mina Ghorbanifarajzadeh
I’ve been coming to Diptyque at Bal Harbor for some years now. I know I can buy the the perfumes elsewhere but I keep coming back to this specific location because of Lina. She’s one of the best associates I’ve worked with at any store. I’ve even had my brother from California order from this location from Lina.She’s great! Always with a smile, great attention to detail and makes everything personal with favorite colors or scents. She makes recommendations that fit your desires and offers suggestions based on your typical choices and even offers options that you typically wouldn’t think of. Plus she’s got great style and purple hair.She’s a gem!Also the scents at the store are great and always have amazing gifts too!
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July 2023 by Mia Barral
Amazing experience at Diptyque in Bal Harbour. Lina was amazing, she helped us go through multiple fragrances to find our favorite one and even sampled limited edition fragrances for us to take home. The attention to clients and amazing energy in this store will definitely keep me coming back to THIS Diptyque!
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July 2023 by Nehemie Ashley
Nadine was absolutely amazing. Her expertise and years of experience made my transaction super personable and when I return I will be sure to come and see her. Go see Nadine in Bal Harbour!
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June 2023 by Tom Ward
First of all, I was a long time customer of Creed but after flying Qatar and getting a sample of Diptyque 34, I became hooked. I stopped in the Bal Harbor shop and was met with the 4 most friendly and helpful associates I have ever met in a high end store of any type. I was met nothing but smiles and was made to feel so comfortable. I never felt like anyone was trying to sell me anything. It was such an amazing experience. I want to personally recognize Patricia, Lina, Katrina and Angelina for making it such and incredible buying experience. If you haven’t tried the fragrance, you must do so and please ship in Bal Harbor.
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May 2023 by Joseph Wegreke
I have a couple of options in fulfilling my appetite for Diptyque and Bal Harbour is my go-to hands-down! Patricia and Team are truly amazing. Product knowledge is a given, but there hospitality exceeds my expectations. They treat you as if you are a guest of their own home. This location isn’t your typical retail environment. You are stepping into a destination filled with various stories and smells that are not only personal but addictive.
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May 2023 by Lillybeth Rosario
I went in to use a gift card I had received for my birthday several months before. Unfortunately it could not be found in the system as they had recently changed it. Lucky for me the manager, Patricia was relentless and wouldn't give up finding it. She didn't give up until finally found what had happened and I was able to make my wonderful purchases. As I had already left Bal Harbour after making my choices, Patricia made sure i would received them that same day. She sent my bag of goodies to my home in Aventura vía Uber which included small gifts for my patience. Actually, Patricia deserves 5 stars for all the work she went through to resolve this issue. She turned around a bad situation and made it a fantastic experience. I will be a customer forever now! Thank you Patricia!
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April 2023 by Que Lynch
Karina was absolutely the most welcoming and knowledgeable Diptyque representative I’ve ever had the pleasure of spending time with. I was surprised to be learning things about the brand and perks of being a long time customer that I thought I’d have already heard about. She was gracious, smart and fun. Finally landed the Miami candle I’d had designs on for some time. Fantastic experience!