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March 2024 by Lucy C.
One of the best Fashion Advisors I have known Isadora Kostic who has over 14 years experience in fashion , beauty in Chanel . If you ever visit Chanel in Bal harbour , please for her . I promise you wont regret her amazing client service and knowledge of every style in every item from Chanel Co . While the new collection is launching, all boutique and things can become busy , she is constantly trying to provide best info with great knowledge to provide your needs and satisfy your desire. Hope you will enjoy your visit will be filled with relaxation excitement and best service by Chanel Isadora Kostic
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October 2023 by Nicole Sanchez
Staff was lovely and helpful in helping me decide on what bag to get
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October 2023 by Mark David
Jon was the best customer service associate ever! My wife has been dreaming of buying a Chanel bag for some time now. He was extremely personable, kind, and very knowledgeable about the brand. He spent a solid 3 hours going through every bag and finding the perfect one for her to stay in her budget and the things she was looking for in a purse. After finding the perfect purse, he then helped her find the wallet to match. He did not put any pressure on her to make any purchases. He made the process so smooth and made her feel like a valued customer. She says he made her a Chanel customer for life and she only wants to buy future Chanel purchases from him and we live in Ohio. He is the SA you want to shop with in Miami!
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August 2023 by Amanda Tempel
Beautiful boutique with a wonderful selection ! The service was great but would recommend coming on a day when they are less crowded so you have a more personalized shopping experience. Had to come in for an earring repair and Stephanie was a pleasure to work with ! The best service I have ever received at Chanel and would highly recommend anyone to work with her when needing repairs . Was offered water and given wonderful service which I was not expecting just for a repair but was a wonderful surprise! Highly recommend this store and to work with Stephanie !
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April 2023 by Anna Iegorova
Love this store)I had a wonderful experience with repair service at this location. It was completed faster than originally anticipated. Just excellent customer service!
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April 2023 by Laurance Picard
I had the best service with Sergio :)Thank you so much
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March 2023 by Ruth Gerzvolf Luques
The store's closing time is 8 pm according to them but at 7:20 they don't let you get inside anymore..?
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March 2023 by C An
Amazingly bad and rude customer service. I decided to wait in line to get a classic black card holder. The chinese lady attending to me started making faces, sighing, getting irritated because i did not like any of the colors they have. I was upfront that i wanted black in caviar classic. She was very impatient that i just decided not to get the chanel 19 black card holder in smooth leather. Terrible. I went to ysl and lv instead.
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March 2023 by Mauriett Chayeb
Gorgeous store, luxurious space with many unique items. Jamal made my experience wonderful, thank you for making us feel special.
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February 2023 by Abraham Handal
The store is amazing with a variety of clothes, shoes and high-end accesories. A kind and welcoming sales associate named Francisco assisted me while shopping. He was knowledgeable, polite and guided me through what I was looking for. Francisco made my visit awesome, he was so sweet and always had a smile in his face. I will definitely go back!
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February 2023 by Lacey Brown
Very unprofessional experience. They do not serve Chanel well. They make Chanel look cheap. They do not posses the luxury costumer service they are known to have. Better to purchase in Europe because this culture at this Chanel is disappointing.
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December 2022 by Irina Set
Waiting 3 days to get information from this store.Tried to contact by phone 3 times nobody answersTerrible customer support service
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November 2022 by Josie Zedak
If I could give 0 stars I wouldCalled the boutique 3 times to order a fragranceWas hug up on 3 timesNot what it used to beLeft my phone numberNever received a call backHorrible customer service
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October 2022 by Priscilla Fernandes
Very nice boutique with wonderful staff. Didn't have many selections but I found what I was looking for so that's a plus!
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September 2022 by fred rotstein
great store. the salesperson was patient and new her inventory. the store is large, and it has a wide variety of chanel products. i was very pleased with our salesperson.