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February 2024 by Ella P.
I had a very good experience here today- the woman working with dark black hair very outgoing and helped me. Very nice with kids. Separately The store itself charges above retail not much but it's about $20 more than listed retail, I guess it's a bal harbour tax.
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September 2023 by Jesse C.
Bought a pair of On Cloud Novas that were different color in the pic than the ones I receive. Nbd I'll just return them. Wrong. Sent them back and got zero response. Sent numerous Emails, no response. Called their number no answer and mailbox full. At this point I am out $160.000. Do not buy from this company unless you know 100 percent that you will not be making a return.
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July 2023 by Yulia Meliksetyan
Do not offer refund
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June 2023 by Bing B.
This place is an absolute scam. Do not buy from here. I ordered shoes online which they never sent a tracking number for or even shipped. It's been 3+ weeks and they haven't answered numerous emails or messages on the shop app
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August 2022 by Chasity Martin
Store is ok, decent selection but the shoes are overpriced. Check legit resell sites like StockX or Goat, prices are much better even with shipping.Staff was nice, I guess Manager or Owner was there, cashier rang up a pair of shoes that were stickered one price, when he heard her say the price he said no it's xx, which was more than the sticker price. He said oh that's wrong. The original price was honored for me, but he changed the price on the spot, which was $15 more...
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April 2022 by Alfredo Tendler
We bought a gift certificate online for my son. Went into store and they told us it can not be used in the store but only online. So we tried to purchase the same shoes online and it was not available. Horrible customer service and the policy makes no sense.Stay away from store
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January 2022 by Chasity Arzola-Martin
Store is ok, decent selection but the shoes are overpriced. Check legit resell sites like StockX or Goat, prices are much better even with shipping.Staff was nice, I guess Manager or Owner was there, cashier rang up a pair of shoes that were stickered one price, when he heard her say the price he said no it's xx, which was more than the sticker price. He said oh that's wrong. The original price was honored for me, but he changed the price on the spot, which was $15 more...
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July 2021 by J H.
I concur that this store has the ABSOLUTE WORST customer service. I ordered 2 pairs of sneakers online. One of them that I received was the WRONG pair, which were less expensive than the pair I purchased. Incredibly, the store wouldn't credit me the difference (the pair they sent was actually nice, and I considered keeping them) or even send me the correct pair. I got them on sale for a good price and it's really irritating that there was no compromising. This was 100% their error, and they made no effort to make situation better. Their only solution was to return them, so I did. This store would rather lose a $700 sale than credit me $35...unbelievable.
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July 2021 by Martha S.
Terrible customer service!!! I bought online a pair of sneakers for my husband and they didn't fit, and since then it's been a nightmare to get a refund! Initially I had to fill out a form and wait until I receive and answer from them and once I did the only option they offered was a store credit! After some emails going back and forth they offered a refund once they received the shoes back. I sent the shoes back July 2nd ( I had to pay for the return by the way), and as of today, July 13th, I'm still waiting for my money Never EVER buy anything online from this store!!
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May 2021 by Mallory P.
What an utter disappointment. Ordered golden goose shoes online and received two different shoes from the same model number. Customer service fails to update you throughout the process above purchase and return. By far one of the worst customer experiences. You're better off ordering straight from the retailer.
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March 2021 by Camilo Arango
Unused shoes and wouldn't change them, nor give a refund. Do not buy in this store
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October 2020 by Scott J.
Live in Ohio, but born and raised in the county Dade. Found out Adidas put out A UM shoe. I couldn't find my size as these sold out pretty quickly at the places I normally shopped. I called and spoke to Rami (I hope I spelled that right}. He was outstanding. Found my size and shipped these out to me pretty quickly. Love them. Will look here first going forward.
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September 2020 by Anthony T.
Good staff and dope store haven't been in while but everything went smooth. Remi pays attention to detail and the latest trends.
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September 2020 by Travis M.
A lot of people are sleeping on Addict. They get most Jordan releases as well as a lot of other brands. They also have another store in brickell city centre
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September 2020 by Maayan P.
Love the store and selection!! I've been shopping here for years and will continue to. Thank you guys!!
