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May 2024 by v
I stopped by today to re-buy an identical pair of heels that I got 2 years ago because they were my favorite shoes and I wanted a backup pair. I discovered that they switched out the nice leather lining in the interior with a cheaper fabric instead. The shoe doesn’t fit as well anymore due to this and still costs the same despite the worse material. I liked this brand for its quality and I’m disappointed to see it go.
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November 2023 by Kath K.
Exceptional service today at the Ecco store in Aventura.Nothing was too much trouble and the assistant was very knowledgeable about the shoes and extremely personable to boot, no pun intended.A big thank you
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July 2023 by St - blancard
(Translated by Google) About the employee SANDRA ESPINOSA Yesterday I went to the Aventura Mall store where I used to buy all my tennis shoes and those of my husband, those of my daughters and my mother, I also have the collection of bags, since I was very fond of of this line, but it happened to me that an employee named Sandra Espinosa who had assisted me on other occasions, my husband always noticed his attitude, but I did not realize it since I am not one to notice those things. What happened that a few days ago I had bought some sandals to travel and when I got home I noticed that one had a little wrinkled skin in one area, when I returned from my trip I decided to go to the store to have them changed for the same, without the defect, the lady did not like me, I never understood why, since I have my receipt and a very notable defect in one of the sandals, she decided to give me a store credit, instead of returning my money, so I am going to I go to the store and decide on some sneakers, to use my credit and put the difference, I'm with my mom and I wasn't sure which color to choose and my mom tries them on so I can see them on her feet, even so I'm still wondering and my The mother approaches this employee (Sandra Espinosa) and asks her opinion, and the employee answers my mother out loud, I WILL NOT ASSIST THEM BECAUSE SHE IS NOT WELCOME TO THIS STORE... when I hear it I fall into a state of indignation. I get up and ask the lady WHAT DO YOU SAY... THAT I AM NOT WELCOME???? And the employee maintained her opinion, and on top of that she called me to the security of the Mall, there the security arrived and could not understand why this employee had despised me and advised me to file charges and make a complaint with the company for this lady. I explained everything that It was even recorded on camera how she despises customers, tomorrow I will be making my complaint with the company, because the way I treat us, that is how many buyers will be treated by an uneducated employee, and I am very discouraged since all my shoe store and my husband is totally ECCOYesterday I went to the Aventura Mall store where I used to buy all my tennis shoes and those of my husband, those of my daughters and my mother, I also have soda the collection of bags, since I was very fond of this line, but It happened to me that an employee named Sandra Espinosa who had assisted me on other occasions, my husband always noticed her attitude, but I did not realize it since I am not one to notice these things. What happened that a few days ago I had bought some sandals to travel and when I got home I noticed that one had a little wrinkled skin in one area, when I returned from my trip I decided to go to the store to have them changed for the same, without the defect, the lady did not like me, I never understood why, since I have my receipt and a very notable defect in one of the sandals, she decided to give me a store credit, instead of returning my money, so I am going to I go to the store and decide on some sneakers, to use my credit and put the difference, I'm with my mom and I wasn't sure which color to choose and my mom tries them on so I can see them on her feet, even so I'm still wondering and my The mother approaches this employee (Sandra Espinosa) and asks her opinion, and the employee answers my mother out loud, I WILL NOT ASSIST THEM BECAUSE SHE IS NOT WELCOME TO THIS STORE... when I hear it I fall into a state of indignation. I get up and ask the lady WHAT DO YOU SAY... THAT I AM NOT WELCOME???? And the employee maintained her opinion, and on top of that she called me to the security of the Mall, there the security arrived and could not understand why this employee had despised me and advised me to file charges and make a complaint with the company for this lady. I explained everything that It was even recorded on camera how she dismisses customers, tomorrow I will be making my complaint with the company, because the way I treat us, that is how many buyers will be treated by an uneducated employee, and I a
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April 2023 by Aleksandr Tintarov
(Translated by Google) Big choice!!!!(Original)Большой выбор!!!!
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November 2022 by Dina Pinson-Kranz
Worst customer service. They refused the return of brand new shoes. Never worn. Bought a few days ago
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October 2022 by Dragos dragosa
Ecco have the most confortable shoes.Aventura store has the newest styles and models.
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January 2022 by David Cohen
Worst cusomer service. They ordered a pair of shoes in a size they did not have in stock. I tried them at home and they were not comfortable. They refused 2x to return them even though I suppled all of the information they needed after dealing with being on hold for 20min with customer service. Employees act like they are clueless and their 800 number for customer service acts like they dont care and were rude. If you buy shoes from them charge it on American Express so that if things dont work out you can dispute the charge.
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September 2021 by Mauricio Espitia
Opciones para pies con problemas
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August 2021 by Ricardo Bodner
(Translated by Google) Excellent. Buy very nice, sport shoes. I wore it a full day and perfect feet. recommendable(Original)Excelente. Compre un calzado muy lindo, sport. Me lo puse un día completo y los pies perfectos. Recomendable
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May 2021 by Ricardo Estrada
Extremely comfortable shoes!!!
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December 2020 by Robin Prescott
Beautiful boots, booties and shoes at great prices
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July 2020 by Yonatan Gemmi
Needed a new pair of sneakers/shoes. Was getting very frustrated not finding anything. Stopped in to Ecco because I have some other dress shoes of theirs, and was pleasantly surprised to find exactly what I was looking for. Happen to also be on sale ?? great service and comfortable shoes. Win.
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March 2020 by Andres Navia
We are all familiar with the quality of Ecco shoes, so here's when customer service plays a key role. Their in-store staff is extraordinary and the level of care and patience at their Aventura Mall store is great. I'm currently dealing with an exchange of a pair of boots via mail and their staff continues to be very helpful.
