Chase Bank offers a range of banking services including checking, savings, and mobile banking, supported by deposit products from JPMorgan Chase Bank, N.A. The branch environment is quiet and well-maintained. Customers appreciate the professional and patient staff, with specific praise for employees who provide helpful advice and personalized assistance. Many reviews highlight positive interactions with tellers and bankers who are friendly, accommodating, and attentive to customer needs. Some customers had issues that were resolved efficiently through follow-up and department support. Overall, the bank is recognized for good customer service and helpful staff, making banking experiences smooth and satisfactory despite some concerns about wait times.
The worst thing about chase and this branch in particular is that the ATM machine is almost always out of order. 3 times in the last week at least. Touch screen doesn't work now so you can't do anything. Then all the lobby ATMs are not accessible because the doors don't work. This is not good when you want convenience.
April 2024
Me and my family came today to open 2 personal accounts and Mr Martin Davis helped us throughout the process , he was extremely helpful and nice, we are very satisfied.
February 2024
I had a great experience with Kevin Cancadov at the 18235 Biscayne branch. He helped my brother open and transfer his account and open a checking account. He is very patient professional and I want to say it was a pleasure dealing with him. Susan and David
