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April 2024 by Richard B
Poor customer service
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April 2024 by Enrique Rivera
There is construction going on that's blocking the parking spots for the bank. When I asked the young lady with glasses holding a tablet in front, she said "idk, sir, ask the people doing the construction where they want you to park" lol
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January 2024 by Wyatt Koch
Sometimes a bit of a wait here but Ray with business solutions was very helpful for what I needed to get done
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January 2024 by Vipman VNV
I went in several times and wasted several hours of time in this bank. Very incompetent employees. When buying a car, I said that I needed about 10,000, but they made a request for 50,000, although I did not ask for such an amount. As a result, I received a refusal. Waiting for your turn sometimes takes a couple of hours, although they may tell you that you need to wait about 30 minutes. With several windows, there are almost always only a couple of employees working at best.
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December 2023 by Taras Olytsky
It could be better if you resolve the issue with appointment
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December 2023 by Dmytro Sumtsov
Came with my wife to open our first bank account. We arrived without a scheduled appointment, so we had to wait a little. The bank employees were very kind. I would like to note Raquel Araujo separately — she is a professional in her field. She explained the conditions for opening an account and gave advice on further interactions with the bank. We were completely satisfied with the visit! ?
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September 2023 by George Alvarez
We needed a New Bank Account. The appointement was requested since last week. The Senior Banker Sirisney did an EXCELLENT job guiding us throughout all the process with precision and kindness.We really appreciate all her suggestions and advice.The Manager Alicia was also very helpful.Thank you very much ?
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September 2023 by Dmytro Kachurovskyy
I want to express my deep gratitude to the Bank of America Williams Island team. I made a mistake with an online payment, and despite spending hours on the phone, I couldn't fix it. The Williams Island branch staff spent over three hours helping me when they could have easily refused. Their dedication and professionalism were outstanding. Thank you for going above and beyond to help me.
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September 2023 by Alex Rybak
I was invited to BoA to 'see how we can help you with your business.' I didn't really need any support, but I had several questions about some BoA services. I arrived at this branch at 11 am, checked in, and left at 11:30 because the person who invited me was still busy. I received a call from him at 11:37, apologizing for the delay. However, he could have informed me in person a little bit earlier. If you invite your business customers, you shouldn't treat them like this. One hour of the workday wasted for no reason.
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July 2023 by Paulo
The drive through layout is a bit weird. There are multiple lanes but only one of the lanes have ATMs and they block each other. Which means that if the person in front is using the ATM the person behind cannot leave even if they are done.
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February 2023 by mehdi mdouari
9 people, including me, are in line at 1:30 pm, and only 1 window is open. How's this acceptable in one of the countries largest banks?Staff is not missing at all. However, they are all hiding in their cubicles starring at their laptops behind all the advertising banners. I think I'd rather be stuck in Biscayne traffic and go to a different branch instead of this.Great customer service. ?
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December 2022 by Soldier Caramel
Oh yeah the worst bank. 2 hours waiting for an a representant help for business account and the bank empty.
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October 2022 by Elizabeth Fredenburg
The worst bank !!!Always 1 cashierWaited 40 minutes!!DON'T COME HERE!!!!!
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October 2022 by Lukas Gomez
2 hours to open a business account ? this bank is a joke.Ohh and already have an account 7 years ago.
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September 2022 by Tatiana Boiko
Only one cashier during lunch time. Too long line.
