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July 2024 by Denis Donisov
A very terrible bank branch, the waiting time was 2 hours just to issue a card. 2 hours stood and none of the employees came up
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July 2024 by Juana Jamuy
Horrible service. Waited two hours, and then have been told that I was missing documents for my request (when as soon as I got in and explained what I needed to do, they checked my documentation and told me to wait). I waited TWO FULL HOURS. And then was rejected. “You came on a really busy day” was the answer. Worst experience ever I would give zero stars if possible.
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July 2024 by Arrieta Vision
Mercedes and Renier very attentive, excellent service. Congratulations!!!
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June 2024 by Carla Castelli
Reiner Diaz, don't come to this bank, he is rude and puts priority on people he knows first and lacks respect.
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June 2024 by Provider Protector
The system is down and access not available to withdraw funds. No clear reason or explanation other than the system is down
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May 2024 by valeria mirabal
Neldine's treatment is excellent, she helps you with everything, a thousand stars
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May 2024 by Fábio Bulgarelli
Mercedes is the worst. I had all documents, and she DECLINED to open an account. BoA : you should fire her.
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May 2024 by Dk Guide
I love this agency located at the entrance to Aventura Mall. The customer service staff are more than friendly, they quickly manage your requirements
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April 2024 by Daphna More
This is a branch located within a cross of residential and commercial areas in Miami. If you need to make a quick deposit at a teller, this is not the bank for you. With that being said, Lucy, the Teller at Business Clients is always a dream. I have never once had an issue making deposits, withdrawing money, or any other services required for the Business account. Yes, the Tellers take their time making deposits as they need to ensure everything is correct - they are Federally responsible for my money and yours! People leaving negative reviews have no concept of the responsibility of the Tellers and Bank Managers! If all the rude people left, then there would be no lines!
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March 2024 by your deal
AMANDA is really unprofessional and made me waste my time!!!
ive been an hour for nothing!!!!
went to chase just 3 blocks away and they did what amanda did not do in an hour!!!!!! PLEASE REVIEW THE KIND OF STUFF YOU HIRE SINCE ITS IMPOSSIBLE TO WORK WITH PEOPLE LIKE THAT
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March 2024 by apcom llc
2 hours to get a notarized paper and finallly this girl Amanda did not want to sign!!! I will definitely not come back to bank of america!!!
HORRIBLE EXPERIENCE!!!!!
please try to get employees that really cares about giving a great customer service!!!
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March 2024 by benia nico
Really bad experience and people unwilling to help!!!! Its really really a bad experience!!!
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March 2024 by Nicole J.
Super disrespectful in the phone, the lady hung up on me after I asked her a question. After being on hold for almost 20 minutes and having a business account with them you would think they would be nicer? I see you every week when I make deposits I will make sure to speak to the manager.
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February 2024 by Carlos Ashby
Never been to a bank that told me I can’t open a business account because the system to verify business is down. Big inconvenience nice location for the bank but doesn’t reflect on the service should of read the reviews first
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January 2024 by Harsh Vardhan Gupta
We had to wait for 1 hour and eventually decided to leave. I will not revisit this one.
