-
November 2023 by Ashley
This place is horrible to buy a car from. I bought a vehicle 2weeks ago this Saturday. And I understand how is work. But how can the expect for the customer, to hold up when they aren't willing to work with you. I bought a vehicle and already had to replace the oil pressure switch. And now it needs a new motor. When the vehicle only has 157,000 miles on it. The customer service is horrible. The only time they care is when u are giving them money for broken cars
-
July 2023 by Sarah B.
Bunch of frauds. They did a cover up job on rotted frame mounts by using spray foam and black spray paint, so that by looking under the vehicle it appeared to be in good shape. They refuse to take the car back ans have zero remorse for selling me a death trap.
-
April 2023 by Becca Beltrandi
DO NOT BUY A CAR HERE!! We bought a car here on Thursday 3/30/23, drove the car home and parked it. The next day, on Friday, we drove to the gas station, less than 2 miles away. The car shut down and would not start. We had to have someone bring us back to Fifth Gear Auto in Auburndale. Immediately once hearing the problem and without letting me finish, one of the men got very defensive and rude. He told us to call a mechanic. While I understand the car was sold “as-is” (less than 24 hours prior), if you cared about your customers or their referrals, you could have handled it much better than that. Fifth Gear Auto took us on a test ride and bragged how well the car runs with no problems. They sold us that car that they KNEW was no good (hence the immediate defensiveness). And Fifth Gear Auto handled it in the most unprofessional, disrespectful way.
-
February 2023 by Alexia Bellin
TERRIBLE EXPERIENCE!!!!!I purchased a car from this car lot yesterday, every thing about the experience was absolutely awful. The car sales man pointed out at least 10 times that “he wasn’t a car salesman” and negotiated a final prize which we would have paid for the following morning as they were about to close. Then when the time came the price was raised, do not trust this car lot or anything they have to offer! Everything about this company is unethical, and a true definition of a terrible car dealership! And let’s not forget during the test drive the “not salesman” was driving and texting and making phone calls!
-
January 2023 by Juan Olivera
Edwin and Mario very honest persons and the prices are very good.
-
November 2022 by Jesus Rivera
Bunch of crooks! They sell cars knowing they got mechanical issues! The car I bought had remote key and they ran it over by accident but won’t replace my key. I went to get the ac fix but came back with a broken key and still no AC. When you demand refund they start avoiding you and give you a check when I paid them with cash! Avoid this place if you don’t want to waist your money and time. Edwin is the biggest crook of all of them tho. Unprofessional and irresponsible.
-
April 2022 by Pablo Veloz
The best esperience i have had buying my car in the best dealer fifth gear auto group inc.i recommend this place 100%100 they are very kind and courteous
-
April 2022 by s ll
Incredible service, I loved it very much, my family loved our vehicle.
-
March 2022 by Michael Stevenson
Transmission is going out in the truck only had it a mth now the truck is not starting up 18,000 dollar headache warranty don't cover nothing
-
January 2022 by Heather Leigh
Disappointing. As a serious buyer I knew what I was looking for. Asked questions about vehicles. Spent two hours looking and making notes. I had narrowed down to two vehicles and asked to test drive them. I couldn’t as he is understaffed, has one brand new employee and his 16 year old son, none of whom can “take payments if someone comes in.” He asks me to come back Monday. I can’t do that. I work and I’m a single mom with limited time. He was able to tell me immediately he is understaffed but did not say up front that I could not test drive anything. Test drives can identify issues with vehicles and they are important. With zero return policy, this made this trip a complete waste of my time. To say I found this disappointing is an understatement.
-
December 2021 by Sam Gomez
first experience was amazing. the customer service was also great and this is my first car and i was able to make it with low down payment thanks to their first time buyers program that made it easy to buy. With this program i was able to buy the car without a co-signer like other dealers require. i highly recommend this.
-
December 2021 by Gabriela gomez
Really nice people and are really attentive towards customers. Amazing prices for great cars. Customer service is amazing and they take the time to go over paperwork with you if you have questions about anything.
-
November 2021 by Reshirams impossible
They were very helpful with my purchase. And they were willing to let me make two down payments to be able to get the car
-
September 2021 by Robert Green
I have bought several vehicles at Fifth Hear Auto Group over the past 11 years. I have always got a great deal and never had a problem getting my investment back when ever I divided to sell the vehicle. They treat there costumer's with respect and like family.
-
September 2021 by Yamilette Rivera
Just bought a vehicle from here. The service and attention given was amazing!!! They did EVERYTHING they could to get us into our vehicle. They are patient with their customers during the process. Recommend 100%
