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February 2024 by Steve Lehenbauer
Great customer service. They brought samples to us at home so we could see what it looks like in the space. Communicated well from selection to delivery.
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November 2023 by Nicole Rash
We were needing a large rug for our living room that was outside of the standard sizing. Stinson carpet had a great selection and we were able to find something that was pretty and high end looking while also being durable, easy to maintain, non shedding and most importantly for us - pet friendly! Our rug was made quickly and the delivery and install process was super smooth. Thank you for the great service from start to finish! We are very happy with our rug!
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April 2023 by Steve Lareau
We were very pleased with the entire experience we had with Stinson Carpet. John came to our house and showed us samples, gave us an estimate and then when the floors were replaced everything pretty much went like clockwork. We are very happy with the end result.
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November 2022 by Teena M.
Replaced flooring was not installed with underlayment. They clawed all the way to get a denial by my insurance to get properly replaced! Promise of service- denied!!!
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November 2022 by Robert Wilson
Great service.
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November 2021 by Roman Michael
Fantastic job all the way around and impeccable staff!
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July 2021 by Cindy Guiles
We love our new flooring. They helped us with the right selection and the installation team was professional, hard working and did a great job.
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May 2021 by Roman harvey
Fantastic job all the way around and impeccable staff!
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March 2021 by Leon D
Fantastic Service , Job well done . My #1 Place for Carpet .
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October 2020 by Steve P.
In short - Poor communication, slow on follow through. I had to do multiple follow-up calls. They forgot to place the order until I called to ask about it after 1 week. Would not let me return some unused items, telling me that they said were "special order" but they did not tell me that when I ordered them (it was tile from the show room floor - not out of a catalog or something). They did take back a few items after I complained, but it took 3 weeks (and me making several contacts through email and calls) to get the refund. To be fair, I like the tile, but they don't make it, they just sell it. I would never buy from them or recommend them.
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July 2020 by Chris Chmely
Mark has been fantastic.Cant wait til we start our project
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July 2020 by Mohamed Zamdin
Decent price and quick installation.
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May 2020 by Frank Chao
Placed an order for carpet in my investment condo on 3/13/2020 for install date of 3/28/2020, I needed a quick turn around time because my previous tenant was moving out on the 3/27/2020 and the new tenant was moving in on 4/1/2020. Leading up to the install date I sent multiple emails to my sales rep Chris with no response (later learned he had to be quarantined but I was never informed.) On the install date the contractor realized they were short carpet, if they were short a few feet i would understand, however they were short an entire 11x14 master bedroom. I called the company and said it had to be ordered and would let me know Monday 3/30/2020, never received a call and waited all the way til 4/3/2020 until I CALLED THEM. Tiffany was awesome as I discussed my anger with the service and managed to find out from Mark that the carpet is in the warehouse and they will schedule with my tenant to install it. Monday 4/6/2020 I got a call stating the install wouldn't be until 4/13/2020 because of furniture in the unit. At this moment I kind of snapped stating "The furniture would of never been an issue if they ordered the proper amount of carpet the first time." they proceeded to ask if my tenant (a 74 yr old gentleman currently ongoing cancer treatment) could move the furniture himself, I quickly replied he cannot. About an hour later I got a call from John who informed me they would be installing the carpet the next day 4/7/2020 in which they did and my tenant is very happy now he can use the master bedroom. Today 4/8/2020 I finally received a call from my original sales rep Chris. Stating the carpet install is finished, and since they miscalculated the carpet I was getting a great deal at the price they originally quoted, I'm not the type to argue over things so I let it go, however the lack of gesturing a discount or rebate disgusted me in writing this review. I guess he didn't consider I didn't charge rent to my tenant since he didn't have a good portion of flooring done upon his move in date. That is all, please be safe out there everyone.
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December 2019 by James Wickman
Staff willing to work with customer. Parking for handicapped van a little tough.
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November 2019 by Tracey J.
If I could give them a ZERO I would! My builder used them and the carpet was not properly installed, there were holes around the edges where pile had come out and they pushed over pile to try to cover it. When he requested they do the repair, they actually placed a small triangle piece of carpet on top of the whole thinking I wouldn't notice . It was installed so poorly along the corners and edges I could just rip it up.... don't hire these people.!!!!!!
