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January 2024 by Adel K.
Spectrum continuously increase my service charges for Internet and mobile phone, over $20 every month for the same service use. They promised to refund me $10 several times, but I never got it. Their customer service is unsatisfactory (ignore me). Dr. Adel Khalifa
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November 2023 by virginia taylor
I turned in my modem for cable because I only need the Internet cuz I have a smart TV it's the beginning of the month and they couldn't prorate it so for the month of November I have to pay $171 talk about a rip off but supposedly my bills only going to be 60 for just the internet they come and get you every which way they can they charge me $20 a month for 5 years for a phone that I never use talk about a scam. But the gentleman that took my equipment was very nice and they gave me a receipt so I better not get charged for equipment because I'll take that receipt right up there and ask for a supervisor.
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November 2023 by Shontel Edwards
Very very happy with this store and the reps patience & willingness to help out and take their time to help me out with my new phone. I can see that this store is extremely busy but i didnt feel rushed and it is really appreciated. Luis is the go man super sweet and great conversations felt like i was talking to one of my friends. 5 stars
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November 2023 by marcel cornibert
I had stopped by this location to set up and activate my phone. I’ve been attempting to port out of AT&T for a while and worked with both Jason and Luis they were great, very patient took the time to understand and educate me on the process and teach me new things about my phone. Thank you gentlemen
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September 2023 by Israel Soto
Shame of This guy “Luis “ the manager or whoever is He , worse costumer service anyone can imagine,and He is so arrogant and pedant , and the store is always “ busy with more than 1 hr waiting, but “ in every place are understaffed “ I am tired of the costumer service because lack of staff !! You guys make money time to invest in more professional and managers than can capacitated with better costumer service !!
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September 2023 by James Lovett
Very kind courteous and professional employees you need to give everyone a raise
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August 2023 by Bethany Bower
We’ve had outstanding customer service at the Apopka store! We are new Spectrum customers, and Rick was so helpful and quick when we needed help transferring our 3 mobile lines to Spectrum. He also cleared up some confusion with our modem and router and was extremely professional and patient. Very happy with our experience, and thank you, Rick! We’ll be back.
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August 2023 by Jami Beschorner
Went to the store to ask about my bill. The person who helped was incredibly rude. Use any company besides them. They wouldn’t help with the billing issue, or even give me the info to call. When I did find the number to call, twice, I got put on the call back hold, for no call back. The third time, I got a human and as soon as they heard me, they hung up. If you call their lines, it’s $5 to talk with an agent. Had to go back and saw the same person and he said I called the wrong line. I called and got literally the same menu I got the day before. You can’t cancel in person and unless you’re buying something, they don’t care. Use anyone else. Customer service jobs I understand can be rough, but you get paid to help. I think I’ll be following up with the BBB.
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August 2023 by Aaron Willard
very busy , we had a reservation appointment and we're seen in the scheduled time but, the customer service person directed me to sit down and call phone number he gave me??? Why go to the store if they are going to have me call? So Ii left and called later and was transferred to another department so I have to explain my situation 3 times to 3 different people and the customer service representative on the phone took 24 minutes to transfer my account turn off service from my old place and turn on new service to the new place so in total I probably spent almost an hour that I can never get back, And I feel that this could have all been handled in a 10 minute interaction hopefully Spectrum can streamline this process because it was a bummer.
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August 2023 by Sharon W.
I would avoid this company unless you enjoy your payment being raised every few months by $5 "due to a nationwide price increase." The price literally for me has went up every 3 months and after being manipulated into "a deal" where they say your price won't change for a year, it goes up again. The customer service personnel is unhelpful and they lie. I do not recommend this company.
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July 2023 by Wayne Martin Jr.
This store is slow af. I wish there was automated lockers where you could buy from a robot instead of a person. They don’t keep many people on staff on the floor. Slowest moving human beings I’ve ever seen. Sheeeeeeeesh!
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June 2023 by Jaime Rivera
We have been waiting for more than 30 mins with only one guy working, while the other 2 guys went to the back. Awful customer service
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June 2023 by Stephen M
Terrible location. Tried to come into drop off my modem to disconnect my service and they said they could not take it or help me discontinue my service. Called the customer service number they gave me and the rep said the store should be able to help me. Completely ridiculous. Now I have to try another store or alternate method to stop service. Get your act together spectrum, no wonder you have such a terrible reputation here if your local store refuses to help.
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June 2023 by Andrew La Roy
Tried to return my cable box had a 30 minute wait and was told it would be faster to go to the UPS store to return my equipment.
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June 2023 by Jalyiah A.
Sometimes Spectrum doesn't always fix things every time. I've been stuck with no internet all morning the only thing I could get on is this and some other apps it is now 4:23 PM I've been stuck with no internet since 9:48 AM.
