-
November 2023 by Jenille Arredondo
I’ve tried emailing about this issue since September with no response or error being fixed. I have two storage units that were reserved online and when logging in it says I have no storage units. The text message that I received to pay my account is not working and only way to pay for account is to call and talk to a live operator. This is a huge inconvenience and I’ve sent emails, talked to the manager in person, and I have not had this issued resolved as of yet. Extremely frustrating and makes it paying my bill difficult as I can’t make an online payment.
-
November 2023 by jeanie crawford
All I can is Ebony is the best! If you need a storage place this is it. She is so very helpful and just great to work with. The place is always clean and I never had a problem. Highly recommended this place.
-
November 2023 by Adrienne Reid
Great sign up process on 10/19 with Elliott. The location is clean, I mean extra clean. Even the elevator was bleached down!! The unit was rented on a "first month free" promo. So far, so good!
-
November 2023 by Camila Uribe
Grateful for my positive experience with Prime Storage Apopka. Most importantly, I want to thank Ebony for her exceptional customer service, kindness and for going above and beyond to help me. I would recommend anyone who has storage needs to visit Prime Storage Apopka. Also, I would like to commend Prime Storage management for having such a kind and professional individual running things on an administrative and customer facing side of things, employers should wish to employ infinitely many employees like Ebony. Thank you.
-
October 2023 by Janie Snyder
I paid in full for my unit online, and I was assigned a gate code & unit. When I came to move in, the gate code is not working, and they said they’d need to assign the code & a temporary code??? That’s why people reserve & pay online, to get a gate code in my contract, which I did but not working. I phoned customer service and they kept hanging up the phone and refused to transfer to a supervisor. Now they have me just waiting in my car with no assistance…
-
September 2023 by Junith Prosper
I absolutely enjoyed using prime storage. The building was clean, and I felt safe every time I went there. The staff, especially Ebony were very friendly and helpful, and I would highly recommend prime storage to anyone looking for a place to store their belongings.
-
September 2023 by Nick Carey
Staff was amazing and very helpful, always checking in on how things were. Facility clean and easy access. Everything was stored there over six months and not a single issue with any item after we picked them up. Great job Prime Storage.
-
August 2023 by Remy
Both Ebony and Elliot were exceptional! The whole process of getting a unit was super easy and flawless. In addition, great deals and pricing! Thanks again!
-
August 2023 by Colette Foss
Easy to apply for storage unit online. Office staff very friendly and helpful. Unit very clean and easy to move items in.
-
August 2023 by CARLA HOLLOWELL
Elliot has the best customer service. He made the move in process quick and easy.
-
June 2023 by Wendy H Plate
Prime Storage was very close to our new home and had convenient hours of operation. Our final check out went smoothly with Ebony. She was amazing and we would recommend Prime Storage to our friends and neighbors. Thank you.
-
May 2023 by Melissa C
Clean, safe, and convenient, this location was great. Ebony was also very kind, patient, and extremely helpful. Would definitely recommend.
-
May 2023 by Jennifer whelchel
They changed my storage into someone else's name when I stepped outside to get something under the pretense of helping me get a good deal. That person trapped me into almost losing my things and they forced them to come into town when they knew it was my unit and they were in the wrong for putting it under someone else's name to being with. I left my unit on the 5th and they want a whole month's rent. Dont store your things here. Not worth the nightmare.
-
April 2023 by Reviewing Places
Climate controlled is at 81 degrees, confirmed by the gm, and when told I'm not paying for climate controlled and getting an 81 degree building the manager said "what do you think climate controlled is supposed to be?" ... needless to say I reserved another unit in minutes online and that was kept at 72 on the first floor and 75 on the other levels. Also their sales center is rude all 3 times I called
-
March 2023 by Chris A.
I checked out several places before I got in touch with this location , figuring that it would be out of the price range we were looking for since it is a newer building.. however their rates are pretty comparable with the older units in town.But what really sold us was the Customer service. Elliot and Ebony know their product, worked to help us secure the best size unit and rate for our needs, showed us around the building ( which is clean and well maintained ) and made the process easy and painless. Top notch professionals. Customer service is alive and well at Apopka Prime Storage.
