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March 2024 by Neal Ekengren
Don't go here. Your rental reservation means nothing. And when they don't have your car when you show up........it is all on you to figure out if other Hertz or other rental agencies might have a car. They are rather too busy to help you I was told.
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March 2024 by Alyssa J
We placed a reservation online and needed to modify it. We were informed to call the local Hertz where we will pick up the vehicle to make the modifications. SHARON was RUDE, DISMISSIVE, and delivered POOR CUSTOMER SERVICE. She gave us a number to call to make the modifications, when we called the number she gave us, it prompted to text a link. The Link was an ERROR message. We call back to get it clarified, and AGAIN she was interrupting when I was speaking. I said she had poor customer service and she said she does not. She then proceeds to get a supervisor and leaves me on hold 28 minutes. She then HUNG UP as it was PAST 5pm instead of saying they are closed now. Is that what HERTZ hires for their clients? I need a member of management to contact me.
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January 2024 by Pamela Pope
The worst customer service we have ever experienced, both at location and corporate!
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October 2023 by Sade Jose
Update:My insurance company booked this location so I went in person and was able to get the information I was looking for. If you try to call it may be difficult. Things turned around. Check in and out process was easy. Updating from 1 to 3 stars.—————————————————————————This is one of the worst Hertz location. When you call you can barely get through to someone and when you do they’re extremely unprofessional & unhelpful. I called and someone literally picked up the phone and just said “hello”. I thought I was called the wrong person. The customer service here is lacking & it was such a dreadful experience to get the vehicle I was looking for.
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September 2023 by STX QUE
Glad they reopened this location. Left my sunpass in a rental and they haven't found it yet.
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August 2023 by Keyomi Jones
No matter when you come,There’s never sufficient service, in addition no one is upfront to assist with rentals, it’s normally a wait 15minute wait.This location is under staffed.
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June 2023 by Laina Dee
Rental location was clean. The staff were kind and extremely helpful. The manager, Sharon, was attentive and lifted my spirits on an otherwise not great day. Great customer service always makes my day better!
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April 2023 by Frank Gentile
Great experience here. Car was clean and drove great. The process was smooth and I got great customer service. Thanks for making it so easy!
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March 2023 by Terranesha Young
Worst car rental experience that I have encountered. Hertz overbooked and did not have the size vehicle available that they confirmed for me via reservation. I was told that they only had one large SUV available and that I would have to pay the difference to get the only vehicle they had left despite it being their error. The vehicle was only for one person so I went with another rental company after dealing with the rude staff at this location. My card was still charged despite me never receiving a vehicle from this location. When I called to have this rectified, I was met with the same unprofessional behavior that I had encountered initially.
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December 2022 by JOSE BASSANTES
The service is awesome. The office manager Mr. Maingrette was very professional and he helped me upgrading the rental car for a better one with almost nothing extra. I will definitely use this office if I need a rental car in the future
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November 2022 by Nicole Oriol
Sharon was extremely polite and patient with all of the customers who came and went while I waited my turn. I will check with THIS Hertz office FIRST for local availability. Bye Enterprise ??. Thanks Sharon!
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September 2022 by Sridhar R.
Miss. Sharon and Mr. Clyde Maingrette did a great job. They care for customers- they go out of the way to help, and have a true helping tendency-they both really make customers happy-truly outstanding - touched by thesir gestures- even thoughito was stranger to them - i havbeen with Hertz from 1998 similar to Marriott-customers to both of them long Sharon McKay is nice and Mr. Clyde Maigrette -they borth do a great job-outstanding Yes I was totally new. They came out of the way to help out. Really appreciated. It was raining while returning. Mr. Clyde is prepared to come and drop
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September 2022 by Elli K.
The staff and management (new manager) at this location are amazing. Courteous, professional, and understanding, I cannot say enough good things about renting from them, their customer service is worth more then 5 stars. They were great to work with every step of the way; exchanging my first car for another (not because of a car issue, I just didn't like the first one), extending my rental at the last minute more than once. They picked me up at a local car repair shop at the start of my rental and dropped me back at the end of the rental. They did everything possible to make this a great experience. I would recommend this Hertz location above every other rental agency I've worked with in a long time.
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August 2022 by Josh Jordan
No inventory on site, disrespectful and unhelpful representatives on site and rude phone staff.No assistance to get a different vehicle or find another location. Utterly unsympathetic.Don't give these people business
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July 2022 by D Volino
The absolute worst experience with Hertz! Rented vehicle due to insurance claim and Hertz tried to charge my credit card for the rental even though they were advised by my claims adjuster and myself that this was an insurance claim. They threatened to repo the rental if we didn’t return vehicle even though we just spoke to the very unprofessional Hertz rep (Omar) and explained that our adjuster would be contacting him again to settle this. Terrible customer service! Will never rent from Hertz again! Total inconvenience and hassle! If you need a rental car due to an insurance claim, do not use Hertz! They are just horrible! Should have stuck with Enterprise!
