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“Did a great job on my car and kept me informed as to what they did. I found them to be very polite and professional. Price was reasonable. I will be going back.”
“Great auto repair shop with good communication and fast turnaround time. I needed my radiator filler neck replaced. O'Reillys sold me the part, but their guys couldn't do the replacement in their parking lot and limited tools, so they sent me to Lightning. LIghtning was happy to perform the service as well as a tune up of the car. They gave a good estimate, and then they called me when the work was done and an assessment of other services overdue. I'd happily return.”
“I’ve been servicing my cars here for over 5 years and I would not go anywhere else. These guys are super knowledgeable and fair. The staff is friendly and just an overall great experience from start to finish! HIGHLY RECOMMENDED.”
“I am totally impressed with the quality of service from Hancock Tire & Auto. As someone who has exclusively used make specific dealership service departments, they have gained a customer for life! They provided top notch, high quality, personalized service. I didn't have to deal with hold music or other hassles. The employees are fabulous! Waiting area is clean and comfortable. I was shocked at how affordable their prices are compared to other shops. It doesn't get better than this! Thank you again for a job well done!”
“Keith at Proctor is my new AC guru among other mechanical issues that have been plaguing my 3 vehicles. This year he will have put in a new blower motor, evaporator, and compressor on 3 vehicles of mine! Great guy to have on standby for my mechanical needs.”
“I’ve been to this location twice to get an oil change. I’m a young woman, still in college. I was scared to go alone for the first time ever, but CBA has helped reduce my anxiety. It’s very reassuring to see many other women customers at this location - says something about the business! ?
I’ve never been treated unprofessionally by the staff. Not on phone, or in person. Waiting room is nice, and they clearly make efforts with hospitality to gain loyal costumers. (Shuttle, refreshments)
Although I think the price was a little expensive, they do have discounts you can find and use. Overall, their customer service makes getting oil change here worth it. (I don’t speak for other services they offer). Thank you and please don’t change!”
“First off I know people tend to read the first line of reviews, so very happy with Five Star!. We took our 04 Explorer there because I was getting a flashing "OD Off" light, which is indicative of a transmission issue. I also read a PCM code that indicated a shift servo fault. They checked the servos and they were working so the initial thought was perhaps a transmission fluid change may solve the problem, then they dropped the pan. Inside was metallic debris indicating a more serious problem and they recommended transmission swap. This was performed and the vehicle is working great again. The nice thing was they did not go right to transmission change without considering other, less-expensive options first. Obviously once the debris was found they did not proceed with a fluid swap; they did the transmission swap. Very pleased with their approach to the issue and the resolution. Will definitely go there again.Service: Transmission”
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
“I woke up to a flat tire due to a screw.. Was able to get my hands on two new tires locally. Called carriage the same day for installment in afternoon (it was Friday)and although they were busy, they found the time to fit me in and install those two tires. Incredible staff and service.”