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October 2024 by Joshua Hamel
PREDATORY MEMBERSHIP PRACTICES
WOW - do not use this gym. I can't rate it 1 star, because the employees are polite, the facility is clean, and the machines are all in good working order - but their membership practices are INCREDIBLY PREDATORY.
We have 'cancelled' our membership multiple times - in person, they told us to email their service department, but the service department refused to cancel anything, and when I called them, they told me I had to go handle it IN PERSON.
So when I did, I was told, sure, it's cancelled, except for one final charge secured within a 30-day window. I said, sure, fine, I get it, but not only did they charge me THAT one, they charged me for the FOLLOWING month, as well.
Worse still is their Personal training - we were told we could cancel out personal training charges, we just had to use up the remaining sessions we'd already been pre-charged for, which we did, only to STILL get charged again. So imagine all the nightmare of the ~$30 membership recurring charge, only for hundreds of dollars instead.
Again, the individual workers were good employees, and the facility was...ok to work out in (we cancelled to go to a newer gym with better facilities, classes, and training options,) but this corporate practice of making it as difficult as humanly possible to cancel just soured the whole experience. I know the stereotype of gym memberships being hard to cancel, but this was the worst experience we've ever had cancelling one.
Short version - do yourself a favor, and use a gym that doesn't have such terrible cancellation processes, unless you enjoy spending way to much money for a gym you no longer use.
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October 2024 by Sandy Rosado
Great equipment, customer service ?
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September 2024 by Shelby Sosebee
Joe was so helpful in my membership questions! Great atmosphere
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September 2024 by Terry
Never seen a more friendly staff anywhere else. Great gym but could use heavier dumbbells
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September 2024 by Joseph Bannister
Gym staff and facilities are awesome. Especially management
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September 2024 by LUX SEND
Thye desrve 0 stars. i have been with this gym since I was travsfered from Gold /gym. he gaslighting that happens around the contract is un;recendented. I wanted to cacel my membership they said no, then the tall manager who is incompetent screamed at me "I am revoking your member get out of my club because I am calling the police. This is is after close to 6 month of trying to resolve the fact that a low skilled trainer made me sign the wrong contract and i was being charged a recurring fee. They are so rude. All of them unproffessional abusive and condesending. STAY AWAY
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September 2024 by bryen
I went back and forth trying to cancel my "no contract" membership for months. After I thought everything was settled and fully cancelled, I get a collections notice from creditors. I have not been to this gym in close to 5 years and paid them hundreds of dollars for nothing, and now I'm getting a hit to my credit. They have been entirely unhelpful through the entire process.
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September 2024 by Rome Worx
James is amazing and great definitely will keep membership for a while he definitely broke everything down in great details I was sold ?
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September 2024 by Bernard Persichetti
Maddie always greets in a warm friendly way and with a smile
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September 2024 by Raphael Nelson
This is a great place to workout and shoutout Maddie she’s awesome. The staff is very friendly and welcoming. I recommend this gym to everyone.
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September 2024 by Steve Barger
I've been at this gym since 2016. The staff is very professional and the equipment in great working order. I love living close enough to walk to this gym. It's a very warm, and inviting environment. Not intimidating at all for beginners. Plenty of classes and quality trainers available. (Oh yeah, Maddie should get a raise!)
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August 2024 by Isabelle Ingram
Maddie and nataliah were great and welcoming! Always great to come to this gym
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August 2024 by Edwin Gomez
Excellent place for my workout.
Come and enjoy.
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August 2024 by Raquel Remington
Saunas are only in men’s locker room, none in the women’s.
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August 2024 by James V
Gym is nice and clean, warm welcoming staff.
