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May 2024 by Julia Patterson
Is the best customer service. I love the service they provide. I recommend to my friends to buy their phones because the service is the best.
Thank you
Victoria
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May 2024 by Recruiting
The sweet young lady that helped me was knowledgeable and gave me excellent customer service.
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May 2024 by Troy Shimet
Didn’t have all the iPhone colors but the employee who helped us was made the experience superior
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April 2024 by Dana Brogan
Spent 12 hours trying to figure out mine and my daughter’s phone. After receiving a phone call at 11pm the issue still remained. The customer service at the local Verizon, Kayden was more than helpful she stated 2 hour after closing with online customer service and they were no help at all. They actually caused more of an issue. I’m extremely disappointed with Verizon’s online customer service.
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April 2024 by Melisa Poncedeleon
Horrible attention, they don't have friendly staff, I waited more than 30 minutes and they didn't take care of me, first time I go to this place and I won't come back anymore,
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February 2024 by Rita Greenwalt
Kayden was extremely knowledgeable and very easy to work with. She was AMAZING!!!
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January 2024 by Eric Cabading
Great store experience with knowledgeable employees who knew their products & options well!!
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December 2023 by Kevin C.
I have never been so angry at a vendor in my entire life!! I have been a customer with Verizon for well over 15 years!!! With that said, of course I trust them when I go to their store to purchase a device. I have 5 lines. 2 phones, 2 tablets and a Samsung watch. Last month I bought a Samsung tablet, the girl working for Verizon says, " would you like me to save you money each month on your bill." Of course I said yes. 2 weeks ago I noticed my bill was significantly higher. I went to a store in casselberry for a review and the person there said "why did you change your plan, it's unnecessary, you are paying higher on each device!" Well, I have since left Verizon for another carrier and I will NEVER deal with Verizon again!! And BTW I worked for Verizon for 8 years... what a disgrace, that heavy set blond that works in your store should be Terminated! I filed a complaint with the ethics office and it's under investigation.
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December 2023 by Roberto M Saavedra
I loved Bethany, she was the best sales associate! She sold us the most beautiful phone and offered amazing deals. Very professional manner of handling situations in a very high volume pop. She needs a PROMOTION honestly or a RAISE. She deserves it and is a beautiful soul. Met her for the first time in this store and she was the only employee to give me a good/enjoyable experience. All others were very blah. But anyways, thank you Bethany.You are awesome.
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November 2023 by Michael Allen
Javier was amazing and went well out of his way to make sure I received what I wanted and needed. This is my number 1 store, and they have never disappointed! Sometimes the wait is longer than I like, however the amazing service is always worth it.
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October 2023 by Kenny R.
This is the worst excuse for a Verizon representative store in existence. Was almost sold an Apple Watch that was more expensive than the one I actually wanted. Nasty and rude sales staff. I was given the complete run around and told that I couldn't return a 2 week old phone just because I didn't have the cardboard box it came in. Was even charged a $50 restock fee after giving me the fight that they gave me. They even refused to give me the store manager's contact information. I guess he'll hide behind his useless staff and cower. If you're going to direct your staff to charge a very unfair restocking fee, at least instruct them to mention this very critical piece of information during the sale and have enough guts to confront the customer about it. I'm talking about YOU Javier. Very unprofessional!!!
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October 2023 by Kathleen Gill
Kayden was patient and very helpful!! Sha provided good advice about my available options. I left understanding what I had and feeling grateful for her help.
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October 2023 by Robert Wissore
Belinda was very knowledgeable and professional. I am not tech savvy and she was patient and helpful. Good job.
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September 2023 by Sierra Guest
I switched carriers from AT&T to Verizon. Bethany made the process so smooth with her knowledge and customer service!
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September 2023 by Dale Harrison
Brandi was great and helped me get a new phone 30 minutes before closing on a holiday. She stayed 2 hours late to make sure my i got my phone and everything figured out. Couldnt have asked for a better experience!
