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May 2024 by Daniel DeLibro
Neat store with a lot of friendly staff. Many tools and jigs to make your woodworking journey easier. Some things are priced very well, but many are overpriced. Overall, it is a great store for tools, books, ideas, and materials.
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March 2024 by William Smith
I drove about an hour and a half in very heavy traffic from my home to the Rockler store in Altamonte Springs in order to return a lathe chuck which was suggested to me the last time I was at the store. It turned out that the chuck through no fault of anyone was the wrong model and in order to use it an adapter had to be purchased. The employee there immediately offered to credit my account for the returned chuck but advised that this model could be used with an adapter. The adapter, of course, cost more but I bought it in order to try it out and then drove back home. At home I reconsidered the adapter requirement and decided to return the chuck and adapter and purchase the correct chuck for my lathe, the one that does not need an adapter. So, I contacted Rockler by phone to get authorization to mail the parts back to Rockler for a refund pursuant to their generous sounding return policy which is promoted on most of their publications. It turns out that the policy is NOT so generous since any items purchased in one of their stores has to be physically returned to that store for a refund; nor can one even mail the item back to the store for credit because the employees there are not allowed to issue a refund to one's credit card account unless you are there in person. It was known that I had driven to the store from a distant location through Orlando traffic, so why don't they tell you about this unusual policy compared to other competitors of theirs?Notwithstanding the fact that the employees at the store are great and what is available at the store in inventory is almost great (but for chuck choices, ha), I will never go to this store in the future because of its antiquated return policies which causes a lot of hardship to its out-of-town customers. William Smith
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March 2024 by sean DeWolfe
Ended up paying $45 for a board priced at $35 and that was after a 20% discount coupon was applied. I did not notice the discrepancy until I was 1 hour away.
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March 2024 by Mai Lynn Strickland
Planned a pre-valentine day knife making class at Rockler and it was awesome. 3-4 hour class with an expert craftsman to guide you through creating and making a custom wood knife handle. An added plus was keeping the knife. Great service, excellent class, and memories that will last a lifetime.
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January 2024 by Jim S
Great store they have just bought everything a woodworker needs and they had what I needed.The staff is very friendly and helpful.
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January 2024 by Sarah
All the workers were super friendly, informative, and helpful.
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December 2023 by Kathy Ortiz
I would give it TEN stars if I could! From the moment I called to the checking out...10/10! Wonderfully helpful staff, kind, friendly, and accomodating! Beautiful store as well! Well worth the 40 minute drive there!
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September 2023 by Douglas Rudolph
My first time in a Rockler store, always having to buy online. Very friendly and professional folks that helped me buy a Sawstop table saw. Thanks to Steve, George, and the store manager Pat. Appreciate all your help.
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August 2023 by From The Hood to The Woods
This place is where you go when you are PASSIONATE about your project and are looking for those fun, cool, much needed higher end items the “big box” chain stores cannot supply. Beautiful options of wood….and my ultimate favorite, THE BOX of cut off pieces of exotic wood (sold by the pound), which I used for customizing my Skoolie. Those STUNNING fine details to all of my hard work were only made possible due to Rockler. I love this place.
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August 2023 by Arden Erdvig
I'm very impressed with the store and their service level. I'm up in Ocala so the drive has to be worth it. And I found everything I needed for my current projects as well as plenty of other stuff. Special shoutout to Jen, who helped introduce me to some new turning equipment and kept an eye out for me with product suggestions based on what she saw me getting. The whole experience was amazing and I only wish they weren't 90 minutes away.
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August 2023 by Eric Erdvig (Arden)
I'm very impressed with the store and their service level. I'm up in Ocala so the drive has to be worth it. And I found everything I needed for my current projects as well as plenty of other stuff. Special shoutout to Jen, who helped introduce me to some new turning equipment and kept an eye out for me with product suggestions based on what she saw me getting. The whole experience was amazing and I only wish they weren't 90 minutes away.
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June 2023 by Pete Holcomb
Awesome service and very knowledgeable employees.Would recommend.
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May 2023 by Dan Beger
Found whiskey barrel staves for a unique display project. Rockler has got it all.
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March 2023 by kelly D'Errico, Realtor
These are some of the nicest people who work here! They were both so helpful and answered millions of questions!
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December 2022 by Bradley Forsythe
I absolutely love this place and their staff are highly trained in their field as well. I took a class there on making mini rivertables and learned some very beneficial tricks to the trade. Thank you.
