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June 2024 by elizabeth massey
Pablo helped me set up a new line, great customer service!
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April 2024 by Jeannette . mercado
I went into this store after having a bad experience at the other one and Brooklyn took really good care of me she got me a new phone and answered all my questions she also was able to transfer all my apps excellent customer service skills thanks Brooklyn and also the manager was very helpful and polite
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November 2023 by Susan Cosens
Went to T-Mobile on 436 by I-4 and had the perfect experience. We were greeted by Erika who took care of everything that we needed. I've been to the store before, the people who work there are always extremely helpful. I can say the same about Erika. We could not have asked for better. Highly recommend this location.
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June 2023 by Alex Gates
They were there to help and also gave me a great deal on my phone services
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March 2023 by Mike Dotherow
Service was pretty quick and good people were very nice and place is clean even the bathroom
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August 2022 by Crystal Allen
Ilka has the biggest genuine heart! She listened to my needs and gave me a deal I couldn't refuse! Thanks for all the love & encouraging words! You rock!
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June 2022 by leonard lerczak
It's time to fire everyone,, staff is made up with kids and loosers,I take it the owner of this franchise has more than 1 location,his franchise should be cancelled,,and shut down,, permanent,,go somewhere else,,
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January 2022 by Katie Quigley
✔️ RIP OFF / CON ARTIST ✔️ DELIBERATELY & PURPOSELY TRIED TO RIP US OFF! Both the manager and counter helper, FREE PHONE, TO THEM WAS $69.95, $45 TO TURN IT ON! PLUS THE PLAN! MANAGER talking in Spanish, on how to rip me off! But I took 2 years of Spanish .. NO BIEN
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November 2021 by Miguel Romano
I went to the store once to change my phone and I liked it so much ! That I always go there Cristina is excellent!
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August 2021 by Jér Weatherspoon
I visited the Metro store in Altamonte Springs on July 8, 2021 at approximately 7:00pm EST and received NO assistance!After calling metro to switch my phone number to a new device, I followed the directions entering my IMEI or serial number as instructed and found out that I needed to turn the old device on as well as restart the new device.Upon restarting the new device, it then asked to insert the SIM card from the old device which is what I needed help with.When I walked into the store after the phone call . Felix , a sales representative with Metro greeted me and ask what I needed help.Clearly, he was too busy on his phone on Instagram and listening to music after I told him the issue.Felix proceeded to tell me that I needed to change the SIM card but that was what I needed help with.Felix provided me a key to which I honestly did not know how to use and said this key can be used.After several attempts of figuring out where to insert the key, Felix responds “oh that’s not where it goes and pointed to the side of the phone” with no offer to help.Felix continued to use his personal device, playing music and what not and I ended up completing the service on my own ( changing SIM card ) .What was the point in explaining him the issue and him not offering to help ?His lack of attention and failure to provide adequate assistance shows that he needs more training or that he did not care.Why is he working here.I’m hoping that future patrons of this Metro store has better experiences.In the future Felix, please give your full attention to your customers, patrons and guests.A 4- year Metro Customer
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June 2021 by Aries Paz
Excellent service from Cristina!!! I loved the offers!
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June 2021 by Jose Rivas
The very special attention of the store and the saleswoman, who is very expert in telephones, gives the best help and satisfaction. This is the best treatment for our person, thanks to the store and its saleswoman, I am very satisfied.
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June 2021 by Billy Suarez
Excellent customer service from Cristina, I will recommend several friends to go to that store.
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June 2021 by Leonor Romero
Iilka and Cristina the best service, I am very grateful, they were 3 hours of excellent service. Thank you so much
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June 2021 by Rafael Urdaneta
I went to activate a family line and I loved the service of the representative Cristina, she helped me with patience and helped my family with the other lines, I give them a 10/10
