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March 2024 by Nicole Romero
First massage ever & I don’t think I can go on without one monthly anymore. My therapist was Danny & he was amazing!! He made me feel super comfortable & was also phenomenal at his job!! 12/10 :) So much love & respect for what him & the others do!!
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March 2024 by Leora Fausnaugh
I’ve really been debating on writing this review for a few days. My boyfriend and I came in about 4 days ago, they had scheduled us in last minute which was amazing! They were also super accommodating when I asked if my bf and I could switch therapists (he had never had a massage before and I didn’t want him to have a deep tissue therapist for his first experience), even though they normally don’t do that! Now onto the massages…my bf LOVED his massage therapist. She was gentle and relaxing and accomplished which is exactly what he needed. My therapist, Bradley, was also great. He was knowledgeable in what he was doing and what I had needed. I had asked him to work on my back , glutes, and hips because that’s where my areas of pain were. But when we got started, he really only focused on my shoulders, armpits and neck. At first, I was confused as I had asked him to focus on these other areas, but thankfully he explained to me during and after the session why he chose to focus on those areas. And let me tell you, I feel immensely better. My back isn’t as sore, and the carpal tunnel I had in my right wrist, seems like it’s basically gone.All in all, whether you’re on vacation or living in the area, I highly recommend this location for your massage therapy needs.
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March 2024 by Mannaba Counseling Center and Training Institute
I came in 15 minutes late for my appointment and the facial therapist cancelled my appointment and charged me for the service. I told the manager I have waited for your rooms to be ready and your therapist to regroup 15 minutes and 20 minutes. This accommodation and generous understanding have to work both ways not just one way. If I wait patiently and kindly for your therapist to be ready, be flexible to accommodate your customers as well.
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March 2024 by Maria Puentes
I came 15 minutes late for my appointment and the facial therapist cancelled my appointment and charged me for the service. She wanted to sell me the idea to buy the next slot and charge me for services twice. she did not have anyone after me, she had planned her break after my session and that is why she did not want to take me for my appointment because she was going to be late for her next client; however, she was willing to sell me her break time and see me. PUZZLING!! yeah exactly. Poor performance.
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March 2024 by DJS
My schedule had changed, so I decided to cancel my membership. I walked into the facility, I was provided two pieces of paper by the three girls at the front desk, I filled out the tedious questionnaire, signed off on it and left. One month later, I’m charged $65 again. now they’re telling me they want me to fill out this paperwork again. Just be very careful, if you think you’re gonna cancel on the first shot, you better also take your credit or debit card off your account. They’ve got no problem charging you even after you cancel.
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March 2024 by A Brown
Excellent customer service
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February 2024 by Hugo Sanchez
Great experience with Kenni, hope I got his name right. Beautiful staff, ladies are always helpful.
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November 2023 by Emily Racioppi
I was gifted a massage here and I had a 60 min massage from Irie and she was incredible! She was really thorough with my problem areas and he really good technique. I would highly recommend coming to see her!
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November 2023 by Sherryl Lopez
Great staff here, I will keep coming as I have been for a couple of years!
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November 2023 by Jac
Nancy was very in accommodating and completely disregarded my concerns. I had to cancel my membership.
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September 2023 by Atta Stlouis
I booked a massage one month in advance for my birthday. Today I received a text message that I needed to reschedule my appointment to a later time I called to reschedule the appointment now the appointment is no longer available and now I have to reschedule for another day when I originally booked a massage a month in advance, because I wanted the appointment done on my birthday. I’m really unorganized and unprofessional would not recommend. When I called the receptionist did not care, and there was no sympathy for the inconvenience of me having to reschedule for another day. I purposely book the massage a month advance so I could have it done on my birthday and now I have to go another day and request more days off of work to convenience them. Really disappointing and I would not be going here again.
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September 2023 by Lissette “Lissy” Morales-Nieves
Pitcho is the best massage therapist. I always leave feeling very relaxed & stressed free. He knows exactly what I need without me telling him my ailments. I'm his #1 fan, after his mama.
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September 2023 by Tari Granruth
I am in town and I visit FL often but had never been to the massage envy HOWEVER , I will tell you the Petrea was AMAZING, absolute amazing ! I will come back when I am back in town as a priority. Thanks you so very much for a great wonderful massage and Erika at the front desk was just a sweet and helpful as anyone could be. This will be the place I come to see Petrea and Erika for sure ! Thanks massage envy !
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September 2023 by debora holt
Great staff. First time.
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August 2023 by Tam Ow
I've been a patron at this location for a few years and I keep coming back because the services are superb. The front desk staff are always kind and eager to help. My masseur, Kenny, has been awesome in every aspect since my very first massage. He is highly skilled, professional, and has great massage techniques. I'm impressed that he is customer focused and consistently strives to exceed their expectations. Although there's another Massage Envy 5 minutes from my home, I prefer to drive 30 minutes to the Altamonte location to receive a unique experience and the best service. I highly recommend!
