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March 2024 by Jacqueline Richesin
I went in today to just browse, but ended up getting a long overdue eye exam and 2 pairs of glasses! The price, and service by Ed, Gino, and Dr Jenny were too good to pass up. It was a true pleasure and I am speaking as someone who has worn glasses since the age of five and have had a few decades pass since then. I have used many different glass emporiums, and they are definitely one of the best. HIGHLY recommend.
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March 2024 by Mathew Childers
Great experience! The staff here are friendly and knowledgeable. Paid $79.95 for two pair of prescription glasses with a free eye exam included. Jovani provided a smooth checkout process and fixed up my older frames to wrap up the visit. Highly recommended, would not hesitate to use their services again.
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January 2024 by Tuyet Hoa Carlin
Professional and friendly. Receptionist very helpful to showing me around and I met with Tina. She helped me pick out the frames and lenses. Very pleasant. I will return this store for my annually eye check up from now on.
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January 2024 by Ms. Patterson
I had an amazing experience. The Dr. was EXCELLENT. She was patient, she listened, made me feel at ease, and explained everything I had questions about.The staff was friendly, welcoming and professional.
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December 2023 by Review Guru
I’ve been coming here for YEARS and never had such terrible customer service by Ashley todsy. Clearly they don’t value long time customers! I called to inform them I would be 5 minutes late due to holiday shopping traffic on SR 436 and Ashley told me the doctor said “it better be 5 minutes or we are canceling your appointment.” I arrived exactly 5 minutes late and Ashley tells me “I was just about to cancel your appointment.” This whole experience left a bad taste in my mouth and I’ll take my business elsewhere. Very unprofessional and not ok around the holidays when everyone is anxious as is. You guys lost a long time customer!
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December 2023 by Eva Ibarra Donnellan
Terribly disappointing when I walked in there, just one lady that would help the others or QVC finally picked my glasses that I loved. Went in today completely the opposite of what I ordered and all the typos were sorry so after struggling to find another good pair of glasses, I have to wait another 10 more days for them to arrive. Not happy. I need my glasses and didn’t even offer some kind of discount when I come in again next year but nothing.
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December 2023 by Janesea Harrison
Melody in Altamonte Springs was Great!! Very nice and patient. I was really impressed with her knowledge and the quick response because I was about 5 hours from home.
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November 2023 by Laura Jimenez
Exceptional customer service! The staff blew me away I made an appointment for a Saturday and the entire experience was super smooth. I recommend anyone to go here.
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October 2023 by Muriel Jones
Always a pleasant and stress-free experience at America's Best in Altamonte Springs. Walked in to get two (2) eyeglasses re-adjusted and it was not a problem. I was out of there within 5 minutes. Did not have time to check my emails - LOL! Keep up the great customer service!
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October 2023 by Frannie Marie
I absolutely LOVED my experience. I was late ? but they still were able to accommodate. And being a first time mom and still struggling to make it anywhere on time this was a big time help. Ellen, my God I do not have the words to really express how amazing and wonderful she was. She was very warm and welcoming and helped me pick the perfect pair. A true joy to have her assist me and find the perfect plan for my glasses.
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October 2023 by Terren Wells
The experience was great overall thanks to Ellen. Staff was friendly and helpful, I would ask Ellen for personal assistance because she found me a pair of glasses that gave me 100% confidence! Great store and staff
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October 2023 by Lisa Tran
The staff is so kind. Dr. Nguyen was quick, efficient and sweet. The associate helping me check out was Rene and he was also so nice and helpful. Thank you guys so much!
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September 2023 by Lynette Greene
I’m finishing up my exam and I’m purchasing new frames for my birthday and Ellen was a rockstar! Thanks to her I’ll be rockin’ my new MK specs for my bday!! Thanks Ellen!
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September 2023 by Levi Pollard
I want to thank Ellen for being so informational and so kind. She explained everything perfectly. I have been to this location plenty of times and she didn’t make my partner feel forced to buy things. We got exactly what we needed and I would honestly come back to see her. Kirk is also an amazing tech and was very friendly. I am so grateful for people like Ellen that fully explain things and make things fully clear. She even told us about the club and so of course we had to join! Thank you again Ellen!
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August 2023 by Pam Albert
Best experience ever!! Ellen was very professional and knowledgeable. She went the extra mile and even though I changed my mind on the style I wanted she was patient and gave me great advice!!! Glad I went to Altamonte location!!
