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April 2023 by Chris Laws (Buck-Wheat Don)
I've been a member for just about 2 decades. The western y is one of the unprofessional, impatient and racist branches I've ever been too. They front desk workers are incompetent liars. I'm glad to be finally walking away. I will share my experience to each minority I come across.
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March 2023 by Gianella Rugel
The manager and stuff here are rude and unprofessional. I went there to help my dad translate because he needed help placing his account on hold. And the receptionist confirmed that day that the hold was placed. The receptionist said that I needed further assistance and a manager would contact me. The manager contacted me and said everything was good and the account hold was placed. We recently wanted to get my dad access to the account to which the manager told me the hold was never placed and that they were not responsible about that since the form was never filled. I explain the manager that we were informed that the hold was placed and nobody informed us of any form that had to be filled out to which she responded there was nothing she could do because that was their “policy”. You would expect a manager to understand the situations is frustrating because we spend more than an hour talking to the front desk lady about placing a hold on the account, not the case here.
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May 2022 by Gontse Setlolamathe
I’m humbled and grateful. The lord have enriched me in every way, I'm generous on every occasion, through Mrs. Cathy Frederick. my generosity have result to thanksgiving to God. The lord is always on my side, He sent me Mrs Cathy Ferderick. An Expert Binary trader who helped me to handle and secure my trade for me after, i invested $1,500 and in a week she help me made $14,150 profit. Jesus made this possible, You want to be happy and be free like me do well to reach out to her via
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January 2022 by Peter Murray
I go for the community, the Y’s mission and fitness. I wouldn’t go anywhere else and I have tried them all.
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July 2021 by Scott Osborn
Great friendly people
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May 2021 by Sean Suvie
Western ymca has the worst customer service. I was charged for a membership fee when I thought I had canceled my membership due to the poor membership service I was dealing with in the actually place. Now I call and get hung up on not once but twice. Trying to explain and see if anyone can help but seemed to be talking to robots that really could careless about being charged for a service I’m not using and have no intentions of. Shame on you and your membership service. I actually worked in that department years ago and you guys really dropped the ball.
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April 2021 by Virginia Wright
Never returns phone calls. I have a issue with one of the branches involving my personal property and the fees. I love the YMCA but customer service is not up to par
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January 2021 by James Brady
I've been a Y member for 18 years or so, The rates keep going up, but the quality keeps going down. Other gyms have come into the area never raising their rates, but after this year, when you were all closed for holidays, and reduced your hours, and even shut down on Sundays while other gyms were open, I'm taking my business else where. The YMCA used to be a community, but now it just seems like a cash grab.
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May 2020 by Dr Kuso Malani
Great pool
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March 2020 by Laura Milligan
Great staff. Great programs. Friendly. Open to suggestions. Stay current.
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March 2020 by Lorie Tudor
great schedule of classes and workout equipment and very accessible. staff always welcoming
