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June 2024 by VIJAY PIDIKITI
Shocked by the offensive and rudeness of the store rep RASHEED to say the least. My online order was stuck in pending status and when I asked if they can cancel that one & process a new one in store the rep said “ are u a fraud .? RU a fraud .? We only cancel if it’s fraud , go do it your self otherwise” and left!
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May 2024 by Alyssa Gray
The workers will all judge you based on your appearance. As I walked in all the workers went silent and just looked up at me, no greeting no anything then went right back to helping other customers. One worker even walked pass me just to point something out to another customer without any acknowledgement of my existence. Do not come here unless you fit what they think can make them money. I guess I'm wasn't even worth a Hello or Hi today.
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May 2024 by Glory Rodriguez
If I could give this location zero stars I would. Not helpful at all!! I was sent to this location by a phone representative because I’ve been having internet issues for several weeks. Finally was told I needed a replacement box because my internet router was bad. But when I came to this location I was told it was inside locker I had no access too. I tried getting help from a representative but lazy and unprofessional representative was what I got. The representatives over the phone was kind and very helpful but the rude black bald guy with glasses at the store just ignored and dismissed me and started helping someone else that came after me. He basically said, oh well, it’s gonna happen again. Meaning, I won’t have access to locker after a new order was done again by the phone representatives. He even walked past me with the Internet router and placed it into the locker while I was standing there!!!! Thank god for the kind customer service representatives over the phone because the issue would have never been resolved at a local store. They are now sending me it by mail Instead, so I don’t have to deal with the representatives at the Kirkwood Highway store.
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April 2024 by Mike S
They weren't open when they should have been according to their hours. What a waste of time.
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April 2024 by Anthony Avallone
Never open during designated hours
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March 2024 by Marty R
Verizon 5g is only great in big cities. No 5g in my small town. Barely get 4G.
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February 2024 by Jarri “Peach” Smith-Brown
I came to this location and was requesting assistance from representative named Paul! In spite of the fact that Verizon had told me over the phone that I could return this phone to this store location and gave me the specific address, Paul rudely told me that I had to mail it back in so he gave me a label and taped the box back up. He made a comment about Verizon representatives in the phone center being foreigners. I didn't have the heart to tell him that the person I spoke to was in the state of Utah. But that's not a great attitude to have when you supposed to be doing business. It's obvious to me that Paul doesn't like his job! He pissed me off some kind of off. I was highly offended. ? Based on This sole experience I don't want to return to this store unless it's absolutely necessary! I would recommend it that you handle business with Verizon wireless over the phone whenever possible.
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February 2024 by Jarri Smith-Brown
I came to this location and was requesting assistance from representative named Paul! In spite of the fact that Verizon had told me over the phone that I could return this phone to this store location and gave me the specific address, Paul rudely told me that I had to mail it back in so he gave me a label and taped the box back up. He made a comment about Verizon representatives in the phone center being foreigners. I didn't have the heart to tell him that the person I spoke to was in the state of Utah. But that's not a great attitude to have when you supposed to be doing business. It's obvious to me that Paul doesn't like his job! He pissed me off some kind of off. I was highly offended. ? Based on This sole experience I don't want to return to this store unless it's absolutely necessary! I would recommend it that you handle business with Verizon wireless over the phone whenever possible.
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December 2023 by Jennifer L.
I have been here prob 3 different times and I have never had anyone that actually did anything to help me. Today's guy was like... what exactly is it that u want me to do?! I can't do anything as on a sales level!!! If I was buying something u would go out of ur way to get me what I want but now that it's customer service u don't give a shit! No wonder u guys have such shitty rating!!!! You guys suck!
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December 2023 by Nichole Schillereff
We came in to upgrade an were assisted by Paul. His customer service was great. He was thorough but not pushy an very transparent about everything from cost to products. Best service I've had at a Verizon store
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December 2023 by Elle Jay F
My husband and I were in town and he got his phone stolen. It was a mess. We had the most difficult time getting new one set up and Rashid was a technical genius angel set from the technology gods. Verizon at Kirkwood - promote this gem this asset of an employee immediately. We had so much going on that week and honestly his compassion, generosity -and caring attitude was what we needed most.
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December 2023 by Christy Johnson
Unacceptable service and practically impossible to reach a manager. About to take my entire business relationship elsewhere.
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November 2023 by Justin Lantz
Went in to change account type and other issues...they gave me a phone number to call, but I've been to this store before and that's what they do (give you a goose to chase) so I stayed in the parking lot doing what they told me to. Of course, phone number didn't work and when I attempted to speak to a representative at the desk (who are all completely useless anyway) he acted like I was really inconveniencing him by asking him to do his job. DON'T GO HERE IF YOU NEED HELP all they know how to do is sign you up for new service and sell you an overpriced phone.
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September 2023 by Shailaja Goswami
We visit this store for creat new line and for tread photos and get new phone for new line. We visit just walking and the staff give us very good response and they are very kind and very joyful they help us very nicely. And they have iPhone 15 pro max available at store we got phones also. Thank you for helping us very nicely. Krdow did really great work and he is so kind. Thank you for helping us.
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September 2023 by Mary
I visited this location for an iPhone upgrade, and had a great experience. Paul was patient with questions my dad and I had for him about phone upgrade and plan options. Overall seamless process.
