Union Park Buick GMC is a family-owned dealership serving Wilmington since 1955. The dealership offers a wide range of services, including sales, leasing of new, pre-owned, and Certified Pre-Owned vehicles, as well as a state-of-the-art Collision Repair Center and Auto Spa. The sales showroom is located at 1800 Pennsylvania Avenue, while the Service & Parts center is at 901 N. Union Street, both in Wilmington. Customers regularly praise the friendly and helpful staff, noting that service is fairly quick and staff members go above and beyond to assist. Many reviews highlight the smooth and easy buying experience, with polite and non-pushy sales reps. Buyers appreciate that paperwork is processed quickly, and that the staff works with pre-approvals efficiently, making the process stress-free. Service visits are described as timely, with staff members like Lacey providing professional and helpful assistance, including explaining processes and helping with rewards programs. The dealership also features a comfortable waiting area, although some customers mention the absence of snack or drink machines. Overall, customers are satisfied with the quality of service, the professionalism of the staff, and the dealership’s commitment to customer satisfaction. Union Park Buick GMC continues to be a trusted choice for vehicle sales and service in Wilmington.
Positives: - The dealership provided a ride with Lyft to avoid waiting for the car to be serviced. To be improved: - The clarity on the maintenance program/requirement for the car - The cost of the service
August 2024
People pleasant, service fairly quick. Seats comfortable. No drink or snack machine in waiting area was little disappointing. The service however was well done.
August 2024
Ms. Brianna did an excellent Job going above and beyond the normal expectations, along with her Manager and 2 cooperative Teammates.Hoping to get the Dual Actuator work done today, for me to go Home. My biggest concern is for the Buick dealership in Georgetown to also honor & Accept the Assurant Warranty.
