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March 2024 by jackie nguyen
I recently visited Ulta to purchase some beauty products, but unfortunately, my experience was marred by the extremely rude behavior of the cashiers. One of them named Rocio. From the moment I approached the checkout counter, she seemed disinterested and dismissive. When I went over to tell my friend about my experience the cashier that was helping her began to roll her eyes and gave the cold shoulder too.Not only did they barely acknowledge my presence, but they also proceeded to speak to me in a condescending tone when I asked a question about a product. Their lack of professionalism was evident, and it made me feel unwelcome and uncomfortable.Customer service is a crucial aspect of any retail experience, and the cashier at Ulta failed miserably in this regard. Their rude demeanor left a lasting negative impression, and I left the store feeling frustrated and disappointed. I hope that Ulta takes steps to address this issue and ensure that all customers are treated with respect and courtesy in the future.
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March 2024 by Victoria Burton
Went for a signature hair cut and have gone there before for a trim. I went to get mine cut today and everything up until the cut was good. When the girl cut my hair I said that I have curly hair and that it shrinks up. I don't like short hair. So she cut one side to the length that I asked but I don't know what happened when she started to cut the back and the left side, as she never asked if the length was okay. She had then cut my hair on my left side to shoulder length, which was about 9 inches chopped off of what i came in as. I had explained that I wanted 2 to 3 inches.I have never cried after a hair cut but having so much hair chopped off when I only wanted 2-3 inches is incredibly traumatic. Yes I know hair will grow back but to lose that much hair at once when you aren't mentally prepared is what makes people go else where. My hair is now like Lord Farquaard meets Harry Styles when he had long hair. Horrible.
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February 2024 by Jessica Sorcek
I went in this past weekend to find foundation and concealer. I'm 38 and have never used them before. An employee, named Salma (if I remembercorrectly), helped me find products in my budget, for my age and skin type, and helped match the color to my skin. She explained the process and the best way to apply. Extremely helpful!
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February 2024 by Sarah Lennon
I went to get my curly hair trimmed. I even got talked into the “curly cut” because curly hair should be cut a little differently to enhance the curls and reduce frizz. I said I just wanted a trim to get the ends cleaned up. The whole time I was never asked if the amount that was being cut off was okay with me. I couldn’t see how much she was taking off. I ended up with probably close to 6in cut off and no layers. Think Lord Farquad.
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December 2023 by Meemz Tinez
So RUDE and discriminating, I walk in I get stared at do not even get a welcome. Caucasian lady walks behind me 3 seconds later. They make eye contact with her and right away WELCOME with confetti and everything as if it were her birthday. As I’m ready to check out, no one acknowledged me instead she decided to help the Caucasian lady with something and walked right passed me did not even say someone will be right with you NOTHING. 2 minutes go by I’m finally visible on earth again, to an employee Angy she was ok not very happy. Do not come here if you want good energy because they have none! This is why I online shop. Even then they’re ruining ULTA’s reputation.
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December 2023 by Maria Rosas
Great service! They listen to the customer.
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October 2023 by Deeanna Nicole
I went in june for a tone , BEFORE the stylist even touched my hair i told her if she couldn’t do it or if my hair wouldn’t be able to handle it i’d much rather her not touch it . she reassured me multiple times this was her favorite thing to do and she would be able to do it . she bleached my hair , kept it on for an hour , & as she was washing it out my hair was completely falling out , everybody said it wasn’t a lot and it was normal . she couldn’t even brush or blow dry my hair .. i later found out she JUST got out of school and was still training .. never was i informed of that or i would’ve walked out before we even started . it was right before my prom and i was devastated as my hair was at the top of my butt before and now was above my shoulders. i didn’t realize how bad it was until i got home , i paid full price plus a $50tip. i later called and explained my situation and they said there was nothing they could do . never will i come back here or trust anybody to touch my hair . now we are in october and my hair is still breaking , still fragile , still insecure about it and ulta won’t do anything about it . very disappointing.
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June 2023 by Sheenz P.
These stars are for Tokyo. She is a delight and I came in she was super friendly to everyone that walked in and was helpful when I needed guidance on where to go. She didn't know it but I wasn't having the best day and she was truly a ray of sunshine with her kindness. I would come back just because of her wonderful customer service.
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May 2023 by Terri Stewart
Great product selection and variety.The prices are competitive, and they give you whatever the current product promotion being offered by the manufacturer.The staff is friendly, knowledgeable, and very helpful with suggestions and advice.Enjoyed my shopping experience.
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May 2023 by Marian Hernandez
Super rude! check the price twice with a saleswoman. when I went to pay it was another. I explained to her that in the gondola and a saleswoman told me another price. and she answered me super rude. she gave me to understand that she wanted to take advantage of the situation. she never apologized to me. IM not coming back anymore. they should teach education
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May 2023 by Susan O'Hara
Just stopped in for a new perfume. This store is always kept clean and organized and the staff is friendly.
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February 2023 by Joe Tuttle
After trying to call six times!,between the hours of 11am and 12pm without anyone answering. I would not expect to have better service in person. All I wanted to do was confirm a product was in-stock to pick up as a gift
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February 2023 by CherylA Walker
It always have something for someone so that's a good thing I think some things are a little expensive but some things are okay priced I guess you could say it is what it is but all in all the the people that works there are very friendly so I will go again and tell others thank you
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February 2023 by Zeshaan Qazi
Angry, mean women shouldn’t work/represent a business of beauty.
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January 2023 by Savannah Teierle
The ladies here were super helpful today and helped me pick out nice lip oils and im very happy with my purchases :)